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CHAPTER 1 QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. Traveling for enjoyment is
called leisure travel.
_________ 2. According to Plog’s
Continuum, cautious travelers are known as Dependables.
_________ 3. The time of the year when
an attraction is busiest is called the shoulder season.
_________ 4. CLIA is an association of
airlines.
_________ 5. Companies that create, own,
and provide the travel products being sold are known as suppliers.
1. Write
down the letter of the answer that best answers the question or completes the statement.
_________ 6. The term VFR travel refers
to:
1. Visiting
Friends and Relatives
2. Very
Frequent Reservations
3. Very
Favorable Restrictions
4. Trick
question: VFR refers to nothing
_________ 7. Which of the following
is not a
sector of the travel industry?
1. Corporate
travel services
2. Research
companies
3. Medical
care
4. Parks
and recreation programs
_________ 8. The sector of the travel
business that includes both lodging and food services is called:
1. The
commodity industry
2. The
hospitality industry
3. Location
management
4. All
of the above
_________ 9. An organization that
promotes a certain destination is known as a:
1. CRS
2. DMO
3. VATP
4. None
of the above
_________ 10. How do travel products flow from
suppliers to consumers?
1. Supplier
sells directly to the public
2. Supplier
sells indirectly to the public through intermediaries
3. Through
travel agents
4. All
of the above
CHAPTER 1
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. An all-inclusive resort
vacation usually includes everything but meals.
_________ 2. According to Plog’s
Continuum, cautious travelers are known as Venturers.
_________ 3. The time of the year when
an attraction is busiest is called the high season.
_________ 4. A trade association like
CLIA represents the interests of a travel industry sector.
_________ 5. Easily measurable factors about
a customer such as age are known as psychographics.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Companies that link
suppliers with the traveling public are called:
1. Consumers
2. Intermediaries
3. Producers
4. All
of the above
_________ 7. Which of the following
is not one
of the sectors of the travel industry?
1. Lodging
companies
2. Stores
and gift shops
3. Theme
parks
4. Manufacturing
_________ 8. Which of the following is
an example of a travel package?
1. An
airline ticket
2. A
hotel room
3. A
cruise
4. A
railway ticket
_________ 9. A DMO is an organization
that:
1. Promotes
travel to a specific destination
2. Provides
travel incentive awards for companies
3. Provides
the motorcoaches used in touring
4. Both
B and C
_________ 10. Travel for the purpose of enjoyment is
known as:
1. Corporate
travel
2. Business
travel
3. Leisure
travel
4. Competitive
travel
CHAPTER 1 QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. The two main categories of
travel are leisure travel and business travel.
_________ 2. According to Plog’s
Continuum, cautious travelers are known as Centrics.
_________ 3. Easily measurable factors
about a customer such as age are known as demographics.
_________ 4. Companies that create, own,
and provide the travel products being sold are known as intermediaries.
_________ 5. Anything that a leisure
traveler finds interesting can be called an attraction.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Which of the following
is not an
example of a travel package?
1. A
cruise
2. A
railway ticket
3. An
independent tour
4. An
escorted tour
_________ 7. Which of the following is a
tangible product?
1. An
incentive trip
2. A car
3. A vacation
4. An
insurance policy
_________ 8. In the travel business, the
term GDS refers
to a:
1. Greek
Destination Site
2. Global
Destination Series
3. Great
Demographic Standards
4. Global
Distribution System
_________ 9. On a cruise, tours taken at
ports of call are known as:
1. Shore
excursions
2. Perks
3. Onboard
activities
4. None
of the above
_________ 10. The busiest time of the year for an
attraction or destination is known as its:
1. Shoulder
season
2. High
season
3. Low
season
4. None
of the above
CHAPTER 2 QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. A wide-body jet has a
two-aisle configuration.
_________ 2. Once a ticket is purchased,
it can be used on any airline.
_________ 3. The industry that builds
and flies aircraft is known as tourism.
_________ 4. Houston is a hub for United
Airlines.
_________ 5. A regional jet can usually
hold more than 200 people.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Which is not a U.S.-based
airline?
1. AA
2. LH
3. UA
4. US
_________ 7. Air transportation that
flies regularly at set, advertised times is known as:
1. Charter
service
2. Fractional
service
3. Positive
space service
4. Scheduled
service
_________ 8. A flight in which the plane
stops at least once before reaching its final destination is called a:
1. Direct
flight
2. Nonstop
flight
3. Connecting
flight
4. None
of the above
_________ 9. The load factor of an
aircraft refers to:
1. Restrictions
on baggage weight
2. How
much the plane weighs
3. The
percentage of seats filled with passengers
4. How
much the passengers have been drinking
_________ 10. You fly from Philadelphia to Los
Angeles, drive to San Francisco, then fly back to Philadelphia from San
Francisco. What kind of itinerary is this?
1. One-way
2. Round-trip
3. Open-jaw
4. Circle
CHAPTER 2
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. The way seating is arranged
in an aircraft is known as the load factor.
_________ 2. AF, JL, VS, and SQ are all
codes for foreign-based airlines.
_________ 3. A Boeing 767 is an example
of a wide-body aircraft.
_________ 4. Most domestic aircraft are
set up for three classes of seating.
_________ 5. The employee who works at
the boarding gate is called a gate agent.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. One of the most important
duties of the Federal Aviation Administration is to:
1. Control
the distribution of airline tickets
2. Inspect
aircraft and oversee maintenance
3. Determine
who is a legitimate seller of travel
4. Maintain
security at airports
_________ 7. A flight in which no stops
are made is called a:
1. Direct
flight
2. Connecting
flight
3. Nonstop
flight
4. Both
A and C
_________ 8. Which statement is false?
1. Any
seat on a red-eye flight is called a sleeper seat.
2. The
first row in coach is usually called the bulkhead row.
3. WN
and B6 are low-fare airlines.
4. Pitch
is the distance between a point on one seat and the same point on the seat in
the row in front of or behind it.
_________ 9. A city and/or airport that
serves as a destination/arrival point for international travel is known as a:
1. Full-service
airport
2. Gateway
3. Regional
airport
4. Intracountry
airport
_________ 10. If a traveler flies from Minneapolis
to New York City, stays awhile, and then returns from New York City to
Minneapolis, what type of itinerary is being described?
1. Open-jaw
2. Round-trip
3. Circle
4. None
of the above
CHAPTER 2 QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. The major U.S. airlines are
sometimes known as legacy airlines.
_________ 2. Low-fare airlines offer the
most nonstop long-distance flights.
_________ 3. A Boeing 737 is an example
of a narrow-body aircraft.
_________ 4. Key airports used by
airlines for a majority of their flights are called their hubs.
_________ 5. Coach class is also known
as business class.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. One of the most important
duties of the Airlines Reporting Corporation (ARC) is to:
1. Inspect
and oversee the maintenance of aircraft
2. Control
the distribution of airline tickets
3. Maintain
airport security
4. All
of the above
_________ 7. A flight in which the
passenger changes planes en route is called:
1. A
divergent flight
2. A
nonstop flight
3. A
connecting flight
4. Fractional
service
_________ 8. When a flight starts in one
country and ends in another, it’s called a(n):
1. International
flight
2. Domestic
flight
3. Global
flight
4. Commuter
flight
_________ 9. The distance between a
point on one seat and the same point on the seat in the row in front of or
behind it is known as:
1. Pitch
2. Load
factor
3. Legroom
4. Both
A and C
_________ 10. Which statement is false?
1. AA,
DL, and UA are all major airlines.
2. A
wall separating the coach- and first-class compartments is called a “ballast.”
3. A
transcon flight is one that crosses a continent.
4. The
most common flight itineraries are round-trip.
CHAPTER 3
QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. The person handling luggage
at curbside is called a skycap.
_________ 2. First-class fares are never
discounted.
_________ 3. A flight of 2,000 miles
will always cost more than a flight of 1,000 miles.
_________ 4. A ticket that is paid for
is referred to as a revenue ticket.
_________ 5. The movable device that
connects the aircraft and the terminal is called a jetway.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Passengers may smoke on
which of the following airlines?
1. A few
foreign airlines
2. Jet
Blue and Southwest
3. Red-eye
flights on most airlines
4. None
of the above allow smoking
_________ 7. The codes for New York
City’s three area airports are:
1. JFK,
EWR, and LGA
2. NYC,
JFK, and NAS
3. EWR,
JFK, and YVR
4. NYC,
JFK, and NNY
_________ 8. A company that specializes
in unsold airline inventory is known as a(n):
1. Full-service
agency
2. Internet
provider
3. Consolidator
4. Tour
operator
_________ 9. The cost of an airline
ticket may be affected by which of the following factors?
1. Which
routes are involved
2. The
time of the flight
3. The passenger’s
employer
4. All
of the above
_________ 10. In the travel industry, the term PNR stands for:
1. Passenger
Name Record
2. Passenger
Nationality Record
3. Airport
in Phoenix, Arizona
4. Primary
Nonstop Reservation
CHAPTER 3
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. A company that specializes
in unsold airline inventory is known as a consolidator.
_________ 2. Airlines are usually unable
to accommodate travelers with physical disabilities.
_________ 3. A flight of 1,000 miles may
cost more than a flight of 2,000 miles.
_________ 4. Most airline tickets today
are sold as e-tickets.
_________ 5. A frequent-flyer award
ticket is referred to as a revenue ticket.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Which is not a U.S. or
Canadian airport code?
1. ORD
2. MCO
3. CUN
4. MSY
_________ 7. Once a reservation is
entered into the airline computer system, it’s said to be:
1. Confirmed
2. Waitlisted
3. Standby
listed
4. e-reserved
_________ 8. Which of the following type
of airline ticket is usually unrestricted?
1. International
fare
2. Revenue
fare
3. Promotional
fare
4. Full
coach fare
_________ 9. An early-arrival passenger
at the airport who tries to get on an earlier flight may ask to be put on what
list?
1. Exception
2. Substitution
3. Standby
4. Award
_________ 10. The movable device from which
passengers pick up their luggage is known as the:
1. Luggage
pathway
2. jetway
3. Baggage
carousel
4. None
of the above
CHAPTER 3
QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. It’s possible that every person
on a flight has paid a different fare for that flight.
_________ 2. A record locator number is
also called a confirmation number.
_________ 3. The longer the flight, the
more it costs.
_________ 4. A fare war is when airlines
start dropping and matching prices.
_________ 5. The movable device that
connects the aircraft to the terminal is called a carousel.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. In the travel industry, the
term CRS stands
for:
1. Company
Reservation Site
2. Computer
Reservation System
3. Complete
Reservation Standard
4. Corporate
Reservation System
_________ 7. Frequent-flyer miles can be
earned by using which of the following?
1. Airlines
2. Car
rental agencies
3. Hotels
4. All
of the above
_________ 8. Which of the following type
of ticket is most likely to have restrictions?
1. Advance
purchase
2. First
class
3. Full
coach fare
4. None
of the above
_________ 9. The majority of airline
tickets are purchased from which of the following?
1. Direct
from the airline
2. Consolidators
3. Travel
agencies
4. Newspaper
ads
_________ 10. Which is the code for a Canadian
airport?
1. STL
2. YYZ
3. MKE
4. CVG
CHAPTER 4
QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. Resort hotels cater
primarily to leisure travelers.
_________ 2. In-room extras such as a
hairdryer are known as amenities.
_________ 3. The rack rate refers to the
lowest price a hotel will charge for a room.
_________ 4. Usually, the better the
hotel’s location, the higher the price.
_________ 5. For a hotel to carry a
major brand name like Hilton, it must be owned by that company.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. What do the abbreviations
BP, EP, and AP refer to when booking a room?
1. If
and how many meals are included in the price
2. The
different discount levels available
3. Which
floor of the hotel the room is on
4. Hotel
ratings in Europe
_________ 7. A resort that charges one
price that encompasses most or all of the costs of staying there, including
some or all meals, is called:
1. A world-class
property
2. A
mega-resort
3. An
all-inclusive resort
4. Expensive
_________ 8. Which of the following
factors determines the price of lodging?
1. The
prime market it serves
2. Location
3. The
season
4. All
of the above
_________ 9. Multiple-owner vacation
homes or apartments are known as:
1. Extended-stay
lodging
2. Timeshares
3. Lodges
4. B&Bs
_________ 10. Which statement is false?
1. A
suite must have at least a bedroom and a living room.
2. A
concierge helps guests with special requests.
3. Theme
restaurants usually rely on tourists for success.
4. Room
service is different from banquet table service.
CHAPTER 4
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. Dependables like to sample
the cuisine of locals in a foreign country.
_________ 2. At fast, casual
restaurants, customers order food at a counter, but the food and atmosphere are
usually better than at fast-food restaurants.
_________ 3. The percentage of hotel
rooms occupied is called the load factor.
_________ 4. Hotels directly across the
street from each other can be owned by the same company.
_________ 5. Corporate hotels primarily
target the needs of the leisure traveler.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. The person in a hotel who
helps guests with special requests is known as the:
1. Steward
2. Guest
coordinator
3. Concierge
4. All
of the above
_________ 7. Which does not offer hotel
ratings?
1. The
U.S. government
2. Star
Service Online
3. Forbes
4. The
French government
_________ 8. A dining facility’s size is
usually described by the:
1. Number
of tables
2. Number
of seats
3. Square
footage
4. Number
of servers
_________ 9. A hotel’s official,
published rate is known as its:
1. Discount
rate
2. Day
rate
3. Advance
purchase rate
4. Rack
rate
_________ 10. A company that provides Internet and
phone-based reservation services for independent hotels is called a(n):
1. Partnership
2. Hotel
representative firm
3. Internet
provider
4. None
of the above
CHAPTER 4
QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. Food services is considered
part of the hospitality industry.
_________ 2. The Venetian Resort in Las
Vegas is an example of a themed resort.
_________ 3. Two guestrooms with an
openable door between them are known as adjoining rooms.
_________ 4. An ROH rate guarantees that
the guest will receive the best room available at check-in.
_________ 5. Resort hotels cater
primarily to business travelers.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Lodging frequented by
students and those on a tight budget is known as a(n):
1. Resort
2. All-inclusive
3. Hostel
4. Cooperative
_________ 7. Which refers to something
in both food services and lodging?
1. Rack
rate
2. Day
rate
3. Amenities
4. Room
service
_________ 8. A room rate that includes
three meals a day is known as the:
1. American
Plan
2. European
Plan
3. Bermuda
Plan
4. Continental
Plan
_________ 9. Moderately sized and priced
lodging that’s a hybrid between hotels and motels is known as:
1. A
mini-resort
2. Limited-service
lodging
3. A full-service
property
4. An
all-suite hotel
_________ 10. Which of the following factors can
affect the price of a room?
1. The
season
2. The
day of the week
3. A
casino in the hotel
4. All
of the above
CHAPTER 5
QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. Most airlines pay a 15
percent commission to travel agents.
_________ 2. The official rules,
regulations, and fares of airlines are called tariffs.
_________ 3. Most people on tours and
cruises bought their vacations from travel agents.
_________ 4. Travel agents who cater to
business travelers are primarily salespeople.
_________ 5. Travelocity is an example
of an Internet-based travel agency.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. The Star Service is a(n):
1. Tour
operator for fans of astronomy
2. Online
travel agency
3. Travel
agency for entertainment companies
4. Source
for in-depth analysis of worldwide hotels and cruise vessels
_________ 7. Which statement is false?
1. Travel
agencies have preferred relationships with certain suppliers.
2. A
person must have a license to be a travel agent.
3. A
consortium is a group of agencies that work together.
4. Most
travel agencies charge their clients fees for air bookings.
_________ 8. When a travel agency has a
part-time seller of travel who works out of his or her home, that agent is
known as a(n):
1. Outside
agent
2. Inside
agent
3. Private
agent
4. Order-only
agent
_________ 9. Which of the following
is not one
of the steps involved in selling travel products?
1. Overcoming
objections
2. Researching
3. Distribution
4. Following
up
_________ 10. Travel agents can attend training
classes provided by which of the following?
1. Destination
marketing organizations
2. Suppliers
3. Professional
organizations
4. All
of the above
CHAPTER 5
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. Expedia is an example of a
home-based travel agency.
_________ 2. A number issued by a credit
card company that indicates its authorization of a transaction is called an
approval code.
_________ 3. Most travelers today have
an excellent knowledge of geography.
_________ 4. The primary source of
information for travel agents is the CRS/GDS.
_________ 5. Travel agents must be
appointed by ARC and/or IATAN to be able to sell cruises.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Organizations like CLIA and
the Travel Institute provide what kind of service to agents?
1. Training
2. Reservations
3. Ticketing
4. Insurance
_________ 7. Enhancing the sale includes
which of the following elements?
1. Recommending
2. Cross-selling
3. Qualifying
4. All
of the above
_________ 8. A travel agency could be
affiliated with any of the following except one.
Which one?
1. Travel
Leaders
2. Signature
3. Orbitz
4. American
Express
_________ 9. Conventional agencies tend
to sell mostly to:
1. People
in their geographic community
2. Groups
3. Honeymooners
4. Online
customers
_________ 10. Which is not generally true
of corporate travel agents?
1. They
usually work with short lead times.
2. They
respond to requests.
3. They
know selected destinations.
4. They’re
salespeople.
CHAPTER 5 QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. Travel agents can find
lower airfares than consumers can most of the time.
_________ 2. The airlines have
aggressively deflected the sale of their tickets away from travel agents.
_________ 3. Consumers are most likely
to consult travel agents about cruises, tours, and more complicated trips.
_________ 4. To sell certain
destinations, an agent must have a license from the DMO.
_________ 5. Travel42 is an example of
an online agency.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Asking questions to
determine the client’s needs is known as:
1. Recommending
2. Qualifying
3. Closing
the sale
4. Intrusive
_________ 7. When an agency receives a
higher commission by favoring a certain company’s products, it’s referred to
as:
1. Upselling
2. Cross-selling
3. A
preferred relationship
4. High-pressure
selling
_________ 8. Cruise lines and tour
operators are known as what kind of product suppliers?
1. Experiential
2. Traditional
3. Inexpensive
4. Upscale
_________ 9. A feature of a CRS/GDS
system that reminds an agent of an important action to be taken is called which
of the following?
1. Cyber
alarm
2. Notification
alert
3. Quirks
4. Queues
_________ 10. Ensemble, Travelsavers, and Signature
are examples of:
1. Consortiums
2. Suppliers
3. Research
guides
4. None
of the above
CHAPTER 6
QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. In the United States,
escorted tours outsell independent tours four to one.
_________ 2. The most common mode of
transportation for escorted tours is the motorcoach.
_________ 3. Tours conducted at a
specific location are known as nonhosted tours.
_________ 4. A major downside to being a
tour manager is stress.
_________ 5. A tour that is a company’s
reward to its most productive employees is called an incentive trip.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Which is an incorrect statement
about “hop-on, hop-off” tours?
1. Some
use double-deck buses.
2. They
usually run once a day.
3. It’s
a way for sightseers to customize their trip.
4. They
follow a route with predetermined stops.
_________ 7. A tour with whitewater
rafting would fall into which tour category?
1. Adventure
tour
2. Scenic
tour
3. Study
tour
4. Exhaustive
tour
_________ 8. A person within a group who
spearheads and/or promotes a tour is called a(n):
1. Ringleader
2. Inside
person
3. Freelancer
4. Pied
piper
_________ 9. A company that takes groups
from a particular city or country to another city or country is known as a(n):
1. Transfer
service
2. Inbound
operator
3. Outbound
operator
4. Consolidator
_________ 10. Which is not usually part of
a tour director’s compensation?
1. Salary
2. Tips
3. Optionals
4. Client
room rates
CHAPTER 6
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. In the United States and
Canada, independent tours outsell escorted tours four to one.
_________ 2. A driver-guide is also
known as a meet-and-greet guide.
_________ 3. Tours conducted at a
specific location are known as site tours.
_________ 4. Tours that last for less
than 24 hours are called day tours.
_________ 5. A tour that is a company’s
reward to its most productive employees is called an ecotour.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. A tour that combines
different types of transportation into one package is called a(n):
1. Intermodal
tour
2. Vari-tour
3. Affinity
tour
4. Package
tour
_________ 7. Which of the following
is not typically
one of the duties of a tour manager?
1. Coordinating
tour logistics
2. Commentary
while traveling
3. Acting
as the host on a hosted tour
4. Handling
personality conflicts and emergencies
_________ 8. What percentage of
travelers said that learning was the most beneficial thing about a tour?
1. 20
percent
2. 84 percent
3. 48
percent
4. 15
percent
_________ 9. Tour companies like Travcoa
and Abercrombie & Kent target what type of travelers?
1. Budget
2. Upscale
3. Young
4. Retired
_________ 10. Which is not a reason why
people take an escorted tour?
1. To
save time
2. To
save money
3. To
meet people
4. To
have flexibility
CHAPTER 6
QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. The most popular type of
tour is the hosted tour.
_________ 2. On an escorted tour, the
person in charge is known as the tour manager.
_________ 3. Incentive tours are tours
that last a day or less.
_________ 4. In the tour business, when
a driver drives a motorcoach without passengers, it’s called deadheading.
_________ 5. A tour that is a company’s
reward to its most productive employees is called a hosted tour.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Which is the most similar
to an independent tour?
1. Fly-drive
tour
2. Site
tour
3. Incentive
tour
4. All-inclusive
tour
_________ 7. When one part of a tour
group does one thing while the other part does something else, it’s called
a(n):
1. Two-tracked
tour
2. Split
itinerary tour
3. Diversionary
tour
4. Independent
tour
_________ 8. Travelers who truly want to
conserve the environment tend to book which type of tour?
1. An
agricultural tour
2. A
motorcoach tour
3. A
hosted tour
4. An
ecotour
_________ 9. The policy of having motorcoach
passengers change seats several times a day is called:
1. Passenger
placement
2. Seat
rotation
3. Seat
inventory
4. All
of the above
_________ 10. Which of the following is not one of the
reasons why most people take escorted tours?
1. Camaraderie
2. The quest
for knowledge
3. Flexibility
of choices
4. All
of the above are reasons why people take escorted tours
CHAPTER 7
QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. The captain is in charge of
all of a cruise ship’s operations.
_________ 2. Outside staterooms usually
cost more than inside staterooms.
_________ 3. The lower the ship’s space
ratio, the less crowded the passengers will be.
_________ 4. When referring to a cruise
ship, the term GRT refers
to the Gyroscopic Reversal Turbines.
_________ 5. Ninety-five percent of
cruise passengers rated their cruise experiences as very or highly satisfying.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. In the cruise industry, the
term pax refers
to:
1. Personal
information
2. Primary
Access Express code
3. Passengers
4. An
onboard TV channel
_________ 7. Almost half of all cruises
include which region in their itineraries?
1. Hawaii
2. Caribbean
3. Mexico
4. Alaska
_________ 8. Which of the following
factors can affect the cost of a cruise?
1. Location
of the stateroom
2. A
private veranda
3. Number
of people staying in the stateroom
4. All
of the above
_________ 9. Travel agents are
responsible for about what percentage of cruise bookings?
1. 80
percent
2. 28
percent
3. 55
percent
4. 70
percent
_________ 10. Which statement is generally false?
1. Cruises
are a kind of prepackaged vacation.
2. Adventure
cruise ships are small.
3. Cruises
are very expensive.
4. Repositioning
cruises are a bargain.
CHAPTER 7
QUIZ
Name_________________________________ Date___________
Version B
1. True
or False? (Write True or False, not T or F.)
_________ 1. The person in charge of all
of the cruise ship’s operations is the chief purser.
_________ 2. The higher the ship’s space
ratio, the less crowded the guest will be.
_________ 3. Inside staterooms usually
cost more than outside staterooms.
_________ 4. When referring to a cruise
ship, the term GRT means
Gross Registered Tonnage.
_________ 5. About 75 percent of cruise
passengers rated their cruise experiences as very or highly satisfying.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. What percentage of cruise
ships include the Caribbean in their itineraries?
1. About
50 percent
2. About
22 percent
3. About
70 percent
4. About
16 percent
_________ 7. Which of the following
could you do if someone says a cruise is too boring?
1. Show
them a daily activity log
2. Mention
the people-meeting nature of cruising
3. Recommend
an active cruise
4. All
of the above
_________ 8. When a ship is relocating
from one general cruise area to another, it’s known as:
1. Deadheading
2. A
repositioning cruise
3. The
low-season transfer
4. Shore
excursioning
_________ 9. Which statement is false?
1. Some
ships are more than 100,000 GRT.
2. The
person who maintains your stateroom is a steward.
3. Shore
excursions are usually included in the cruise price.
4. River-going
vessels can be considered cruise ships.
_________ 10. Which is not usually
included in the cruise price?
1. Soft
drinks
2. Entertainment
3. Meals
4. Access
to the ship’s fitness facility
CHAPTER 7
QUIZ
Name_________________________________ Date___________
Version C
1. True
or False? (Write True or False, not T or F.)
_________ 1. The person in charge of all
of the cruise ship’s operations is the cruise director.
_________ 2. A lifeboat drill must take
place on every ship within 24 hours of departure.
_________ 3. Only 62 percent of cruise
passengers rated their cruise experiences as very or highly satisfying.
_________ 4. Cruise lines sell most of
their cruises through online, Web-based travel sites.
_________ 5. The walkway connecting the
ship to the dock is called the gangway.
1. Write
down the letter of the answer that best answers the question or completes the
statement.
_________ 6. Which of the following
techniques could you use with someone who says that a cruise is too confining?
1. Recommend
a ship with a low space ratio
2. Suggest
an inside stateroom
3. Upsell
to a larger stateroom or a suite
4. Both
A and C
_________ 7. The chief purser on a
cruise can be compared to which of the following?
1. The
executive chef of a major company
2. The
entertainment booker at a theme park
3. The
head of housekeeping at a hotel
4. The
manager of a land-based hotel
_________ 8. A set mealtime for dinner
or lunch is called a:
1. Placing
2. Seating
3. Placement
4. Venue
_________ 9. Which statement is incorrect?
1. A
cruise can be a learning experience.
2. Space
ratio measures a ship’s size and weight.
3. A
cabin is usually called a stateroom.
4. The
higher your stateroom is, the more it usually costs.
_________ 10. The three general categories of
cruises include miscellaneous, specialty, and:
1. Niche
2. Local
3. Mass-market
4. None
of the above
CHAPTER 8
QUIZ
Name_________________________________ Date___________
Version A
1. True
or False? (Write True or False, not T or F.)
_________ 1. In many countries, the
train is the dominant form of transportation.
_________ 2. In the car rental industry,
the term CDW stands
for Collision Damage Waiver.
_________ 3. On Amtrak trains there is
only one class of service.
_________ 4. The person handling baggage
for passengers boarding a train is called a skycap.
_________ 5. Acela and the TGV are
high-speed trains.
1. Write
down the letter of the answer that best answers the question or completes the statement.
_________ 6. Most car rental companies
generally require the renter to be what age?
1. Under
70
2. At
least 18
3. At
least 25
4. At
least 21
_________ 7. The Orient Express is
an example of which rail travel category?
1. Specialty
2. Transportation
3. High-speed
4. Local
_________ 8. Low-cost, travel agent–only
trips to a destination are known as:
1. Package
deals
2. Personal
knowledge trips
3. Familiarization
trips
4. Convention
centers
_________ 9. Which of the following
is not a
major U.S. car rental company?
1. Enterprise
2. International
3. Hertz
4. Dollar
_________ 10. Which statement is false?
1. Unlimited-mileage
car rentals are rare.
2. Meeting
planners also plan conventions.
3. DMOs
may be government funded.
4. Both
A and C are false.
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