Business Communication Developing Leaders for a Networked World Peter Cardon 3rd Edition – Test Bank

 

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Sample Test

Chapter 03

Team Communication and Difficult Conversations

 

True / False Questions

1.	The basic principles of team communication all depend on a strong speaking-centered approach. True    False

 

2.	Effective teams spend about half their time bonding by talking about social activities. True    False

 

3.	When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development. True    False

 

4.	High-performing teams embrace conflict. True    False

 

5.	High-performing teams go through repeated cycles of disassociation and association. True    False

 

6.	Sally attends a meeting that focuses on brainstorming how to solve a particular problem. The agenda is fluid, and the team adjusts the time it spends on various tasks as needed. This is an example of a coordination meeting. True    False

 

7.	When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda. True    False

 

8.	Marianna perceives that Ed, the meeting facilitator, seems to have chosen a side. As a result, Marianna may be reluctant to share her opinions. True    False

 

9.	Research has shown that teams that have less dissent during meetings reach higher-quality decisions. True    False

 

10.	For brevity, the minutes of a meeting should include only the main decisions that were reached. True    False

 

11.	One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues. True    False

 

12.	The number of collaboration technologies available can present a challenge to virtual teams. True    False

 

13.	One significant advantage of virtual meetings is that team members can multitask during them. True    False

 

14.	Because virtual teams have a more difficult time building relationships than traditional teams, experts recommend starting each virtual meeting with social chat. True    False

 

15.	The most important stage of group writing is the drafting stage. True    False

 

16.	When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage—gathering information, drafting initial findings, and editing the final document. True    False

 

17.	During group writing projects, it is important not to waste time discussing roles and contributions. True    False

 

18.	Experts recommend viewing conflict as an opportunity. True    False

 

19.	The message-delivery stance can help you keep emotionally charged conversations productive. True    False

 

20.	High self-awareness is crucial for handling difficult conversations successfully. True    False

 

 

Multiple Choice Questions

21.

Which of the following describes a team in the forming stage of team development? A. All four members of the team discuss what the team roles and goals should be.   B. Nick and Julie present alternate ways of assigning work, and the team debates the issue.   C. Nick, Julie, Raul, and Ming take turns sharing their background with the others.   D. The four group members work at their assigned tasks efficiently and work together as needed.   E. Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider.

 

22.	Karen and her team share ideas about how their team should approach work, and they spend some time debating which ideas to adopt. What stage is the team at? A. norming   B. forming   C. performing   D. storming   E. reforming

 

23.

Which of the following is characteristic of the norming stage of team development? A. Team members get to know each other and try to gain acceptance.   B. Team members share competing ideas about the task and roles, and conflict occurs.   C. Team members easily manage to reach consensus even when there is conflict.   D. Team members are still uncertain about what is required of them.   E. Team members agree upon mutual goals and individual responsibilities.

 

24.

Which of the following best describes the performing stage of team development? A. All four members of the team discuss what the team roles and goals should be.   B. Nick and Julie present alternate ways of assigning work, and the team debates the issue.   C. Nick, Julie, Raul, and Ming each share their background at the company.   D. The four group members work at their assigned tasks efficiently and work together as needed.   E. Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider.

 

25.	Teams rapidly develop shared perceptions and commitment during the _____ stage of team development. A. norming   B. forming   C. performing   D. storming   E. reforming

 

26.

Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik? A. Conclude that his workers are not team-oriented people. Abandon the experiment before work falls further behind.   B. Be patient because the teams are in the storming stage. Give them time to reach the norming and performing stages.   C. Conclude that he made a mistake in the makeup of the teams. Reassign people to new teams and start over.   D. Be patient because the teams are in the norming stage. Give them time to reach the more productive performing stage.   E. Conclude that the teams are spending too little time on work. Start to sit in meetings and direct activities.

 

27.

Which of the following scenarios illustrates how an effective team works? A. Kelly, Bob, and Jill have learned that conflict wastes their time.   B. Ken disagrees with what Rami and Angela are planning, but he decides to keep quiet and see how it works out.   C. Debby, Claire, and Adam are so dedicated to getting the job done that they never have meetings.   D. Leah, Ray, and Ernesto spend time each day talking about their goals and values.   E. Maria, Nirupa, and Glen make sure to spend at least half of their meeting time discussing their favorite baseball team.

 

28.	Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this? A. consolidation   B. association   C. disassociation   D. formation   E. reflection

 

29.	_____ is the psychological bonding that occurs between people and their ideas. A. Consolidation   B. Association   C. Disassociation   D. Formation   E. Reflection

 

30.

Which statement describes the difference between inherent diversity and acquired diversity? A. Inherent diversity means that there is little difference between team members. Acquired diversity means pairing people with very different skill sets.   B. Inherent diversity refers to the diversity of a team. Acquired diversity refers to the diversity of the organization as a whole.   C. Inherent diversity involves biological traits. Acquired diversity involves traits gained through experience.   D. Inherent diversity measures the diversity of existing staff. Acquired diversity refers to recruiting diverse candidates.   E. Inherent diversity is present in every organization. Acquired diversity must be carefully cultivated.

 

31.

Which of the following is a trait that contributes to the inherent diversity of a team? A. members with customer service experience   B. members with retail experience   C. members with engineering experience   D. members with different levels of education   E. members with a variety of ethnic backgrounds

 

32.

What impact does 2-D diversity have on a company? A. The company is more likely to increase its market share.   B. The company is more likely to experience damaging conflict.   C. The company is less likely to have a “speak-up culture.”   D. The company is less likely to have access to a variety of perspectives.   E. The company is more likely to suffer significant financial losses.

 

33.

Which of the following is the role of a facilitator? A. keeping the meeting’s minutes   B. ensuring fair discussion of each agenda item in a meeting   C. discouraging debate and dissent   D. steering conversations toward predetermined conclusions   E. presenting counter arguments to ideas or suggestions

 

34.

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation? A. distribute minutes after the previous meeting to remind people of what was covered   B. distribute an agenda ahead of the meeting so people know what to expect   C. distribute homework assignments several days before each meeting   D. criticize people during the meeting if they are not contributing enough   E. criticize people after the meeting to make his point without embarrassing them

 

35.

Moira has a standard way of running meetings that she has used for a long time. Her meetings tend to be efficient but dry, and people have difficulty feeling engaged. Which of the following techniques should Moira use to solve that problem? A. distribute an agenda ahead of time   B. have someone take minutes and distribute them afterward   C. make sure to start and end the meeting on time   D. encourage each person to share his or her opinion   E. remain neutral while facilitating the discussion

 

36.	Which of the following would be the most productive time to schedule a meeting? A. 2:00 p.m. Thursday   B. 4:00 p.m. Wednesday   C. 10:00 a.m. Tuesday   D. Noon Monday   E. 10:00 a.m. Friday

 

37.	What is one of the fastest ways to increase trust among team members who don’t know each other well? A. having the team plan an event   B. having members share a workspace   C. keeping the team small   D. limiting the number of meetings   E. encouraging self-disclosure

 

38.

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda? A. planning the annual picnic   B. deciding the work assignments for a project   C. developing a new product proposal   D. discussing the transition to new ownership   E. reviewing a market research report

 

39.

A pharmaceutical company has a weekly meeting. Every week, the meeting starts with a story about a research breakthrough. What is the most likely reason for this tradition? A. to help the employees get to know each other   B. to encourage employees to relate to senior management   C. to establish a conversational tone   D. to teach employees how to work as a team   E. to remind employees of their common sense of purpose

 

40.	Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential. By doing this, Oscar is providing A. agenda items.   B. minutes.   C. consensus.   D. ground rules.   E. action items.

 

41.	What should the leader do just before closing a meeting? A. summarize what was accomplished   B. allow the attendees to ask questions   C. elaborate on the main issues   D. ask each attendee to share   E. evaluate his or her performance

 

42.

Team leader Val always follows through after meetings by asking all participants for an update on their assigned action items. What effect is this likely to have on her team members? A. They will feel that the meeting was a waste of time.   B. They will perceive the team meetings as important.   C. They will feel that Val views them as children.   D. They will be less likely to attend the next meeting.   E. They will procrastinate because they resent being nagged.

 

43.	Which of the following is a reason that organizations use virtual teams? A. to reduce isolation   B. to resolve conflict more easily   C. to encourage sharing of opinions   D. to save money   E. to avoid time zone differences

 

44.	Which action is most likely to help build trust in a virtual team? A. be proactively engaged   B. multitask during meetings   C. avoid social conversation   D. work as independently as possible   E. rely mostly on email to communicate

 

45.

David has just been appointed leader of a new virtual team. He senses that the team members have doubts about each other’s competence. What can he do to alleviate this situation? A. take time during a meeting to review the company’s mission statement   B. encourage the team members to consider stakeholders in every discussion   C. allow team members to choose the people they want to work with more closely   D. schedule a time when people can share their professional accomplishments   E. establish ground rules for their meetings from the very beginning

 

46.	Which stage of team development do virtual teams sometimes skip? A. forming   B. storming   C. norming   D. performing   E. reforming

 

47.

What is a virtual watercooler? A. a virtual place to record team goals, assignments, and projects   B. a social media space where virtual team members can interact spontaneously   C. a database of all the agendas and minutes from a virtual team’s meetings   D. a social collaboration tool that allows virtual team members to work together easily   E. a virtual collaboration tool that adjusts for time zone and language differences

 

48.	Which of the following practices helps to increase buy-in from virtual meeting participants? A. running the meeting efficiently   B. multitasking during meetings   C. taking minutes in real time   D. opening with a contentious question   E. preparing how to state views ahead of time

 

49.

Jamila is concerned that her virtual teammates are misinterpreting each other’s statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader? A. setting up a virtual watercooler   B. opening with a contentious question   C. taking minutes in real time   D. asking team members to avoid multitasking   E. using video during the meetings

 

50.	What impact does meeting in person have on long-term virtual teams? A. They are more likely to start having conflicts.   B. They find it easier to build rapport.   C. They take longer to trust each other.   D. They often split into separate factions.   E. They waste more time on social chat.

 

51.	What do professionals identify as one of the most important characteristics of virtual teammates? A. ability to make decisions quickly   B. willingness to share information   C. interest in new technology   D. strong leadership skills   E. public speaking experience

 

52.	Mia’s team has been given a group writing assignment. The deadline is three months away. When should the group start working on the project?   A. a week before the deadline   B. two weeks before the deadline   C. in a month   D. in two weeks   E. right away

 

53.

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books’ methods of teaching? A. Hector, who has two years of experience in market research   B. George, who has five years of experience as an editor   C. Kerry, who has three years of experience as a book designer   D. Lin, who has four years of experience as an educator   E. Lisa, who has five years of experience as a production coordinator

 

54.

Janet’s team is working on a group document, which they store in a FTP system on the company server. On Friday, Claire and Malik download the document at the same time, and each makes edits. Malik uploads his document first. When Claire uploads her copy of the document, she erases all of Malik’s work. What went wrong?   A. Team members did not use the same word processing program.   B. The team did not assign its members clear responsibilities.   C. The team did not have a system to handle version control.   D. Team members were not clear about the purpose of the revision.   E. The team did not consider the needs of the audience.

 

55.	You are working with your team on a group writing project. Which of the following can help you define your contributions and time commitments? A. version control technology   B. a team charter   C. virtual communication technologies   D. a virtual watercooler   E. a self-disclosure exercise

 

56.

Your team is facing an aggressive deadline for a group writing project. Which of the following will be most helpful in ensuring that the project stays on track?   A. investing in good virtual communication technology   B. giving one team member few tasks so he or she can help others   C. trading tasks regularly to keep ideas fresh   D. regularly holding real-time conversations about the project   E. working independently as much as possible to avoid wasting time

 

57.

When editing a group document, what should be the first thing the team works on? A. whether the paper is organized logically   B. the transitions between sections   C. whether the main ideas are strong and clear   D. whether the word choices are appropriate   E. the correctness of the grammar and mechanics

 

58.

Ann’s team completed the first draft of a group document and asked her to edit it carefully for grammar, punctuation, and spelling. The next day, the group decided to delete part of the document. Ann felt like her efforts were wasted. What did the team do wrong?   A. It did not establish a system for version control.   B. It did not agree on rules for overwriting one another’s work.   C. It did not set up guidelines for using comments and track changes.   D. It did not choose a single person to do the final edit.   E. It did not choose an appropriate purpose for each round of revision.

 

59.

A learner mind-set implies that A. you have nothing to learn from the other people involved in the conversation.   B. you intend to find contradictions in what other people have said or done.   C. you avoid difficult conversations in order not to hurt the feelings of other people.   D. you are committed to understanding other peoples’ versions of interpersonal interactions.   E. you intend to agree and comply with everything that the speaker says.

 

60.	Difficult conversations can be handled successfully by A. hearing everybody’s story.   B. agreeing with everything you hear.   C. using the either/or approach.   D. invalidating the perspective of other people.   E. adopting a message-delivery stance.

 

61.	Validating is a way of A. disagreeing well.   B. proving your point.   C. asserting an opinion.   D. checking your work.   E. agreeing with others.

 

62.	Which of the following makes comments sound more conciliatory and less accusing? A. I-statements   B. You-statements   C. He-or-she-statements   D. It-statements   E. They-statements

 

63.

Which of the following statements is an example of disagreeing diplomatically? A. You always interrupt me when I try to explain my reasons.   B. Your methods never work, but you refuse to give mine a chance.   C. I know I’m right about this, and I can prove it to you.   D. This is an issue of policy, not personal interpretation.   E. I feel that I did not have a chance to explain my actions.

 

64.

Which of the following is the best opening for a difficult conversation? A. We need to discuss the way you let your team members down on the last project.   B. I really want to understand what went wrong and find a solution we both can accept.   C. Your work has suffered lately, and I want to make some suggestions for improvement.   D. What were you thinking when you made that proposal in the group meeting?   E. You have been demonstrating a bad attitude lately, and I would like to know why.

 

65.

Creating a shared story with a colleague means A. finding life experiences that you have in common.   B. combining your goals into a shared approach to work.   C. creating humor in tense situations.   D. opening a difficult conversation with a story.   E. reaching an agreement about how something happened.

 

 

Essay Questions

66.	Briefly explain the four stages of team formation.

 

67.	List the traits of effective teams.

 

68.	What is the purpose of an agenda, and how does it relate to effective meetings?

 

69.	How should a leader who wants a high-performing team view dissent in meetings? Explain.

 

70.	What are at least three ways to build team rapport on virtual teams?

 

71.	You have been assigned to a short-term team made up of people you have never met. What can you do to make your first meeting with your new team productive?

 

72.	You are working on a group writing project. Why is it important to agree on technologies during the planning stage?

 

73.	During a group writing project, what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

 

74.	What are the advantages of adopting a learning stance?

 

75.	Why is disagreeing diplomatically an important component of managing difficult conversations?

 

Chapter 03 Team Communication and Difficult Conversations Answer Key

 

True / False Questions

1.	The basic principles of team communication all depend on a strong speaking-centered approach. FALSE Teams perform far better if they follow the basic principles of team communication, all of which depend on a strong listening-centered approach.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

2.	Effective teams spend about half their time bonding by talking about social activities. FALSE Teams should focus first and foremost on performance. Sixty to seventy percent of all comments made in high-performing groups directly relate to work.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

3.

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development. TRUE In the storming stage, team members open up with their competing ideas about how the team should approach work. This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and priorities.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

4.	High-performing teams embrace conflict. TRUE High-performing teams embrace differing viewpoints and conflict. They see differences of opinion as natural and as a path to innovation.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

5.

High-performing teams go through repeated cycles of disassociation and association. TRUE High-performing teams go through repeated cycles of disassociation and association. They suspend attachment to ideas in the initial discussion phase and then attach themselves to ideas as they commit to mutually developed goals and related action items.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

6.

Sally attends a meeting that focuses on brainstorming how to solve a particular problem. The agenda is fluid, and the team adjusts the time it spends on various tasks as needed. This is an example of a coordination meeting. FALSE Coordination meetings primarily focus on discussing roles, goals, and accountabilities. Coordination meetings typically include many agenda items with a reasonable expectation of accomplishing each item in the allocated time. What Sally attended was a problem-solving meeting, which typically involves more fluid issues that are less easily classified as discrete agenda items and less easily given time allotments.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

7.

When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda. FALSE As you develop the agenda, pay attention to the ordering of items so that it flows much like you would expect other written communications to flow from point to point. Also, consider placing the most important agenda items near the beginning. This way, if items take longer than expected and you are forced to shelve some items, you have addressed those of most importance.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

8.

Marianna perceives that Ed, the meeting facilitator, seems to have chosen a side. As a result, Marianna may be reluctant to share her opinions. TRUE A facilitator acts from a neutral position to get each person to participate in a conversation and ensure that each agenda item is properly discussed. The issue of neutrality for facilitating is critical. If others view the facilitator as predisposed toward certain positions or perspectives, they are less likely to express their real thoughts.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

9.

Research has shown that teams that have less dissent during meetings reach higher-quality decisions. FALSE Research has shown that teams that have more dissent during meetings reach higher-quality decisions. By opening discussion to all available information and options, teams tend to adopt the best options more often and become more committed to the decisions.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

10.

For brevity, the minutes of a meeting should include only the main decisions that were reached. FALSE Minutes of a meeting should include the date and time, team members present, decisions, key discussion points, open issues, and action items and related deadlines. The minutes serve as a record of what a team has accomplished.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

11.

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues. TRUE Virtual teams present a variety of unique challenges. Compared to professionals in traditional teams, virtual team members are more likely to experience the challenge of not being able to read nonverbal cues.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

12.

The number of collaboration technologies available can present a challenge to virtual teams. TRUE There are many collaboration tools that allow virtual team members to communicate and collaborate more efficiently. However, the number of technologies available creates a challenge for many professionals. In fact, 43 percent of virtual team members feel “confused and overwhelmed” by the many choices.

 

AACSB: Technology Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

13.

One significant advantage of virtual meetings is that team members can multitask during them. FALSE Up to 90 percent of virtual team members admit that they multitask during team meetings. In many cases, this allows side conversations that help the meeting operate more efficiently. However, this may distract focus from participating in the larger meeting. It can also lead to cliquish subgroups. Make sure you focus sufficiently on your teammates.

 

AACSB: Technology Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

14.

Because virtual teams have a more difficult time building relationships than traditional teams, experts recommend starting each virtual meeting with social chat. TRUE Many virtual teams never meet in person. Professionals in virtual teams report that the primary challenge of virtual team meetings is not enough time to build relationships. One long-time expert and observer of virtual teams, Keith Ferrazzi, recommends the “Take 5” strategy—for the first five minutes of the meeting, each person takes a turn to share how he or she is doing.

 

AACSB: Technology Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

15.

The most important stage of group writing is the drafting stage. FALSE For all strong writing, planning is the most important stage. It is the stage where you carefully think about audiences and their needs, develop compelling ideas that are well-reasoned, and think about how to frame your message for the most impact. Planning is even more important for group writing. Generally, you should spend a significant amount of time together before delegating independent work. When team members work independently during the planning stage, they often waste time and energy working with different purposes, goals, and expectations.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-04 Describe strategies for effective group writing. Topic: Strategies for Effective Group Writing

 

16.

When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage—gathering information, drafting initial findings, and editing the final document. TRUE You can accomplish a lot of coordinated writing working separately. However, you will inevitably need to make some hard decisions as the writing project evolves. Even if you choose a single group member to polish the final version, avoid viewing this as a single person’s work. Consider having the whole group together for the polishing process so each member can offer input and confirmation.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-04 Describe strategies for effective group writing. Topic: Strategies for Effective Group Writing

 

17.

During group writing projects, it is important not to waste time discussing roles and contributions. FALSE Early in the process, your group should clearly discuss the roles and expectations you have for one another. You should make sure this part of the conversation involves splitting up contributions and time commitments equally. You might consider placing this in a team charter.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-04 Describe strategies for effective group writing. Topic: Strategies for Effective Group Writing

 

18.

Experts recommend viewing conflict as an opportunity. TRUE One way to embrace difficult conversations is to view conflict as an opportunity. That is, the exchange of perspectives and competing ideas reflects open and honest communication. If there is no conflict, employees are likely not voicing their true perspectives.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-05 Explain basic principles for handling difficult conversations. Topic: How to Handle Conflict and Difficult Conversations

 

19.

The message-delivery stance can help you keep emotionally charged conversations productive. FALSE In emotionally charged, high-stakes conversations, approaching the conversation with a learner mind-set will often lead to productive outcomes. You can do this by avoiding the message-delivery stance, which implies that you have nothing to learn from the other person involved in the conversation. The learning stance involves a commitment to understanding others’ stories.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-05 Explain basic principles for handling difficult conversations. Topic: How to Handle Conflict and Difficult Conversations

 

20.	High self-awareness is crucial for handling difficult conversations successfully. TRUE During difficult encounters, high emotional intelligence is crucial. Self-awareness is the foundation.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-05 Explain basic principles for handling difficult conversations. Topic: How to Handle Conflict and Difficult Conversations

 

Multiple Choice Questions

21.

Which of the following describes a team in the forming stage of team development? A. All four members of the team discuss what the team roles and goals should be.   B. Nick and Julie present alternate ways of assigning work, and the team debates the issue.   C. Nick, Julie, Raul, and Ming take turns sharing their background with the others.   D. The four group members work at their assigned tasks efficiently and work together as needed.   E. Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider. In the forming stage of team development, team members focus on gaining acceptance and avoiding conflict. In some ways, this stage is a honeymoon period in which team members get to know one another.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

22.

Karen and her team share ideas about how their team should approach work, and they spend some time debating which ideas to adopt. What stage is the team at? A. norming   B. forming   C. performing   D. storming   E. reforming In the storming stage of team development, team members open up with their competing ideas about how the team should approach work. This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and accountabilities.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

23.

Which of the following is characteristic of the norming stage of team development? A. Team members get to know each other and try to gain acceptance.   B. Team members share competing ideas about the task and roles, and conflict occurs.   C. Team members easily manage to reach consensus even when there is conflict.   D. Team members are still uncertain about what is required of them.   E. Team members agree upon mutual goals and individual responsibilities. In the norming stage of team development, the team arrives at a work plan, including various roles, goals, and accountabilities.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

24.

Which of the following best describes the performing stage of team development? A. All four members of the team discuss what the team roles and goals should be.   B. Nick and Julie present alternate ways of assigning work, and the team debates the issue.   C. Nick, Julie, Raul, and Ming each share their background at the company.   D. The four group members work at their assigned tasks efficiently and work together as needed.   E. Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider. In the performing stage of team development, teams operate efficiently toward accomplishing their goals. They have evolved to a level where they can transform disagreement and conflict into consensus for future action.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

25.

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development. A. norming   B. forming   C. performing   D. storming   E. reforming Team culture refers to a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals. Typically, teams rapidly develop such shared perceptions and commitment during the norming stage.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

26.

Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik? A. Conclude that his workers are not team-oriented people. Abandon the experiment before work falls further behind.   B. Be patient because the teams are in the storming stage. Give them time to reach the norming and performing stages.   C. Conclude that he made a mistake in the makeup of the teams. Reassign people to new teams and start over.   D. Be patient because the teams are in the norming stage. Give them time to reach the more productive performing stage.   E. Conclude that the teams are spending too little time on work. Start to sit in meetings and direct activities. Under the best of circumstances, teams can take six to seven months to reach the highly productive performing stage. It is normal for teams to still be in the storming stage after three months, which is where Erik’s employees are. Erik should be patient and let the teams develop. If he interferes now, the process will just have to start over.

 

AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Analyze Chapter 03 Difficulty: 3 Hard Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

27.

Which of the following scenarios illustrates how an effective team works? A. Kelly, Bob, and Jill have learned that conflict wastes their time.   B. Ken disagrees with what Rami and Angela are planning, but he decides to keep quiet and see how it works out.   C. Debby, Claire, and Adam are so dedicated to getting the job done that they never have meetings.   D. Leah, Ray, and Ernesto spend time each day talking about their goals and values.   E. Maria, Nirupa, and Glen make sure to spend at least half of their meeting time discussing their favorite baseball team. High-performing teams avoid simply going with the flow. Rather, they frequently, explicitly, and openly discuss the set of values, norms, and goals they share.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

28.

Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this? A. consolidation   B. association   C. disassociation   D. formation   E. reflection Disassociation is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive. Association is the psychological bonding that occurs between people and their ideas.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

29.

_____ is the psychological bonding that occurs between people and their ideas. A. Consolidation   B. Association   C. Disassociation   D. Formation   E. Reflection Association is the psychological bonding that occurs between people and their ideas. Since the purpose of most meetings and team communication is to increase agreement about roles, goals, and accountabilities and to increase the group’s sense of purpose, team members should seek association by the end of a meeting or team communication.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

30.

Which statement describes the difference between inherent diversity and acquired diversity? A. Inherent diversity means that there is little difference between team members. Acquired diversity means pairing people with very different skill sets.   B. Inherent diversity refers to the diversity of a team. Acquired diversity refers to the diversity of the organization as a whole.   C. Inherent diversity involves biological traits. Acquired diversity involves traits gained through experience.   D. Inherent diversity measures the diversity of existing staff. Acquired diversity refers to recruiting diverse candidates.   E. Inherent diversity is present in every organization. Acquired diversity must be carefully cultivated. Diversity comes in two forms: inherent and acquired. Inherent diversity involves traits such as age, gender, ethnicity, and sexual orientation. Acquired diversity involves traits you acquire through experience, such as customer service experience, retail experience, or engineering experience.

 

AACSB: Diversity Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

31.

Which of the following is a trait that contributes to the inherent diversity of a team? A. members with customer service experience   B. members with retail experience   C. members with engineering experience   D. members with different levels of education   E. members with a variety of ethnic backgrounds Inherent diversity involves traits such as age, gender, ethnicity, and sexual orientation.

 

AACSB: Diversity Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

32.

What impact does 2-D diversity have on a company? A. The company is more likely to increase its market share.   B. The company is more likely to experience damaging conflict.   C. The company is less likely to have a “speak-up culture.”   D. The company is less likely to have access to a variety of perspectives.   E. The company is more likely to suffer significant financial losses. 2-D diversity refers to companies that have both inherent and acquired diversity. Companies with 2-D diversity are more likely to report growth in market share and more likely to capture a new market.

 

AACSB: Diversity Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

33.

Which of the following is the role of a facilitator? A. keeping the meeting’s minutes   B. ensuring fair discussion of each agenda item in a meeting   C. discouraging debate and dissent   D. steering conversations toward predetermined conclusions   E. presenting counter arguments to ideas or suggestions Each meeting should have a facilitator. The facilitator acts from a neutral position to get each person to participate in the conversation and ensure that each agenda item is properly discussed.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

34.

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation? A. distribute minutes after the previous meeting to remind people of what was covered   B. distribute an agenda ahead of the meeting so people know what to expect   C. distribute homework assignments several days before each meeting   D. criticize people during the meeting if they are not contributing enough   E. criticize people after the meeting to make his point without embarrassing them Agendas provide structure for meetings. For most meetings, preparing and distributing an agenda ahead of time allows each meeting participant to form expectations and prepare.

 

AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

35.

Moira has a standard way of running meetings that she has used for a long time. Her meetings tend to be efficient but dry, and people have difficulty feeling engaged. Which of the following techniques should Moira use to solve that problem? A. distribute an agenda ahead of time   B. have someone take minutes and distribute them afterward   C. make sure to start and end the meeting on time   D. encourage each person to share his or her opinion   E. remain neutral while facilitating the discussion Facilitators should acknowledge, check for understanding, paraphrase and summarize, ask for elaboration, and get everyone involved. Sometimes, this may require using explicit phrases such as “I’d like each person to take two minutes to…”.

 

AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

36.

Which of the following would be the most productive time to schedule a meeting? A. 2:00 p.m. Thursday   B. 4:00 p.m. Wednesday   C. 10:00 a.m. Tuesday   D. Noon Monday   E. 10:00 a.m. Friday Typically, most employees are at their best performance in the morning. Tuesdays are overwhelmingly considered the most productive day of the week.

 

AACSB: Knowledge Application Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

37.

What is one of the fastest ways to increase trust among team members who don’t know each other well? A. having the team plan an event   B. having members share a workspace   C. keeping the team small   D. limiting the number of meetings   E. encouraging self-disclosure One of the fastest ways to increase trust, particularly among teammates who don’t know one another, is through self-disclosure. Self-disclosure is sharing information about yourself, such as goals, aspirations, view and values, and experiences. Teammates often bond emotionally and learn about one another’s strengths by opening up or self-disclosing to each other.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams. Topic: Principles of Team Communication

 

38.

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda? A. planning the annual picnic   B. deciding the work assignments for a project   C. developing a new product proposal   D. discussing the transition to new ownership   E. reviewing a market research report Problem-solving meetings typically involve brainstorming about how to address and solve a particular work problem. Problem-solving meetings involve more fluid issues that are less easily classified as discrete agenda items and that are less easily given time allotments. An ongoing transition such as new ownership would require a series of problem-solving meetings.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

39.

A pharmaceutical company has a weekly meeting. Every week, the meeting starts with a story about a research breakthrough. What is the most likely reason for this tradition? A. to help the employees get to know each other   B. to encourage employees to relate to senior management   C. to establish a conversational tone   D. to teach employees how to work as a team   E. to remind employees of their common sense of purpose Many companies start their meetings with a tradition that reinforces the core values of their organization. Such traditions create a common sense of purpose (one of the key ingredients of effective teamwork).

 

AACSB: Analytical Thinking Accessibility: Keyboard Navigation Blooms: Analyze Chapter 03 Difficulty: 3 Hard Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

40.

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential. By doing this, Oscar is providing A. agenda items.   B. minutes.   C. consensus.   D. ground rules.   E. action items. The person in charge of the meeting may want to set some ground rules, such as his or her expectations for others to participate, how much time to take with comments, how to deal with differences of opinion, what protocol to follow for the use of disruptive devices, and what information should be kept confidential.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

41.

What should the leader do just before closing a meeting? A. summarize what was accomplished   B. allow the attendees to ask questions   C. elaborate on the main issues   D. ask each attendee to share   E. evaluate his or her performance Before ending the meeting, the leader should summarize what was accomplished. In just a few minutes, the leader can recap action items the team has agreed on and make sure the roles and assignments are clear for each action item.

 

AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

42.

Team leader Val always follows through after meetings by asking all participants for an update on their assigned action items. What effect is this likely to have on her team members? A. They will feel that the meeting was a waste of time.   B. They will perceive the team meetings as important.   C. They will feel that Val views them as children.   D. They will be less likely to attend the next meeting.   E. They will procrastinate because they resent being nagged. If you are the team leader, make sure your team members follow through on action items. Follow up as soon as possible on those issues you were not able to resolve during the meeting. If each participant knows you will follow up, they will perceive the meeting as important. If you do not follow up, team members are more likely to view the meetings as a waste of time.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning, running, and following up on meetings. Topic: Principles of Team Communication

 

43.

Which of the following is a reason that organizations use virtual teams? A. to reduce isolation   B. to resolve conflict more easily   C. to encourage sharing of opinions   D. to save money   E. to avoid time zone differences Virtual teams are often created because they cost less, are more convenient, and help assemble experts who are not located in the same office.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

44.

Which action is most likely to help build trust in a virtual team? A. be proactively engaged   B. multitask during meetings   C. avoid social conversation   D. work as independently as possible   E. rely mostly on email to communicate Compared to traditional teams, virtual teams typically find it more challenging to maintain trust over the duration of their work together. Professionals in virtual teams rank the following characteristics as most important among virtual teammates: willingly sharing information, being proactively engaged, and collaborating.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

45.

David has just been appointed leader of a new virtual team. He senses that the team members have doubts about each other’s competence. What can he do to alleviate this situation? A. take time during a meeting to review the company’s mission statement   B. encourage the team members to consider stakeholders in every discussion   C. allow team members to choose the people they want to work with more closely   D. schedule a time when people can share their professional accomplishments   E. establish ground rules for their meetings from the very beginning Asking and responding to questions about one another’s professional accomplishments, strengths, and weaknesses will help establish competence in the forming stage of virtual teams.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

46.	Which stage of team development do virtual teams sometimes skip? A. forming   B. storming   C. norming   D. performing   E. reforming Compared to traditional teams, research has shown that virtual teams far less often go through the storming stage.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: Principles of Team Communication

 

47.

What is a virtual watercooler? A. a virtual place to record team goals, assignments, and projects   B. a social media space where virtual team members can interact spontaneously   C. a database of all the agendas and minutes from a virtual team’s meetings   D. a social collaboration tool that allows virtual team members to work together easily   E. a virtual collaboration tool that adjusts for time zone and language differences A virtual watercooler is a space, usually established with social media tools, where virtual teammates can regularly and spontaneously interact.

 

AACSB: Technology Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

48.

Which of the following practices helps to increase buy-in from virtual meeting participants? A. running the meeting efficiently   B. multitasking during meetings   C. taking minutes in real time   D. opening with a contentious question   E. preparing how to state views ahead of time In real-time virtual meetings, you can take minutes in real time so that meeting participants can comment on and correct information during the meeting. This often leads to more accurate recollections of the meeting, more buy-in from team members, and a higher likelihood that action items get accomplished.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

49.

Jamila is concerned that her virtual teammates are misinterpreting each other’s statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader? A. setting up a virtual watercooler   B. opening with a contentious question   C. taking minutes in real time   D. asking team members to avoid multitasking   E. using video during the meetings Using video has many benefits. First and foremost, it allows virtual team members to better interpret one another’s verbal and nonverbal cues.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

50.

What impact does meeting in person have on long-term virtual teams? A. They are more likely to start having conflicts.   B. They find it easier to build rapport.   C. They take longer to trust each other.   D. They often split into separate factions.   E. They waste more time on social chat. The most effective, long-term virtual teams meet in person at the beginning of projects to help the team members build rapport. These kickoffs for virtual teams help members do the tricky work of forming and norming.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Chapter 03 Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

51.

What do professionals identify as one of the most important characteristics of virtual teammates? A. ability to make decisions quickly   B. willingness to share information   C. interest in new technology   D. strong leadership skills   E. public speaking experience Professionals in virtual teams rank the following characteristics as most important among virtual teammates: willingly sharing information, being proactively engaged, and collaborating.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Remember Chapter 03 Difficulty: 1 Easy Learning Objective: 03-03 Explain the principles of effective virtual team communication. Topic: The Role of Technology in Team Communication

 

52.

Mia’s team has been given a group writing assignment. The deadline is three months away. When should the group start working on the project?   A. a week before the deadline   B. two weeks before the deadline   C. in a month   D. in two weeks   E. right away One of the major obstacles to nearly all good writing is not starting soon enough. Developing ideas near a deadline rarely goes well. This is even more problematic when many members of a team have competing views about the direction of a writing project close to a deadline.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-04 Describe strategies for effective group writing. Topic: Strategies for Effective Group Writing

 

53.

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books’ methods of teaching? A. Hector, who has two years of experience in market research   B. George, who has five years of experience as an editor   C. Kerry, who has three years of experience as a book designer   D. Lin, who has four years of experience as an educator   E. Lisa, who has five years of experience as a production coordinator Early in the group writing process, your group should clearly discuss the roles and expectations you have for one another. Make sure part of this conversation involves splitting up contributions and time commitments equally. As the group plans together, it should identify subject-matter experts and delegate roles for researching and writing. In this example, Lin would be assigned to analyze the competition’s methods of teaching because of his experience as an educator.

 

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Apply Chapter 03 Difficulty: 2 Medium Learning Objective: 03-04 Describe strategies for effective group writing. Topic: Strategies for Effective Group Writing