Business Management 14th Edition by James L. Burrow – Test Bank

 

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Sample Test

Chapter_03___The_Manager_as_Leader   1. In the past, managers had little authority over the employees in a business.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   The Importance of Leadership QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.1 – LO: 3.1.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

2. All leaders tend to share several common characteristics.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 12:53 PM

 

3. Leaders can be effective without good human relations skills.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Human Relations QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.2 – LO: 3.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

4. Relationships are important for managers, because they are responsible for getting work done through others.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Importance of Leadership QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.1 – LO: 3.1.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

5. Effective leaders are born with the necessary skills; the skills cannot be learned.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Leadership in Business QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.1 – LO: 3.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

6. One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

7. Not every manager is currently an effective leader, but leadership skills can be developed.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Importance of Leadership QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.1 – LO: 3.1.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

8. Any manager who is able to get employees to do what he or she wants is a leader.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

9. Power is the ability to control behavior.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Influencing People QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

10. Both expert and identity power are related to effective leadership characteristics.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Influencing People QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

11. Managers are the only people in an organization who need leadership skills.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Leadership in Business QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.1 – LO: 3.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

12. The manager who understands the needs of employees will be a better manager.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Leadership Styles QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.2 – LO: 3.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

13. Most people who work at a job for any length of time are not totally satisfied or dissatisfied with their jobs.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Human Relations QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.2 – LO: 3.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/29/2015 8:19 AM

 

14. Managers should make job assignments based on seniority rather than by matching the job to the needs and interests of the employee.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Human Relations QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.2 – LO: 3.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

15. Managers who believe employees are lazy and work only because they get paid will provide close supervision and control.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Management Views of Employees QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.1 – LO: 3.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

16. Managers can actually influence whether employees like or dislike their work.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Management Views of Employees QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.1 – LO: 3.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

17. Employers usually look for hard skills instead of soft skills when hiring young employees.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Soft Skills QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.3 – LO: 3.2.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/29/2015 8:20 AM

 

18. Managers should ignore the personal problems of employees, because they will not affect the employee’s work.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Managing Personal Issues QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.4.1 – LO: 3.4.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

19. Work rules are created in order to maintain an effective work environment.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Need for Work Rules QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.4.2 – LO: 3.4.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

20. Since employees are aware of work rules, any violation should result in termination.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   The Need for Work Rules QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.4.2 – LO: 3.4.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

21. A manager who is knowledgeable about industry trends, competition, and new technology is likely to influence behavior through   a. expert power b. identity power   c. position power d. reward power   ANSWER:   a POINTS:   1 REFERENCES:   Management Views of Employees QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.1 – LO: 3.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

22. A manager who realizes that each employee has different background as well as different attitudes, skills, and needs is demonstrating the human relations skill of   a. communication b. self-awareness   c. understanding others d. employee empowerment   ANSWER:   c POINTS:   1 REFERENCES:   Human Relations QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.2 – LO: 3.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 1:10 PM

 

23. Which of the following statements about leadership is true?   a. Leadership is directly related to the success of the organization.   b. Studies have identified certain characteristics that effective leaders possess.   c. Good leadership requires excellent human relation skills.   d. All of the responses.   ANSWER:   d POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

24. Two managers who possess the same leadership qualities will probably respond to a specific situation in   a. exactly the same way   b. different ways   c. according to their positional power   d. all of the responses   ANSWER:   b POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

25. Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess   a. initiative b. courage   c. judgment d. objectivity   ANSWER:   d POINTS:   1 REFERENCES:   Leadership Characterstics QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

26. Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called   a. initiative b. courage   c. judgment d. stability   ANSWER:   a POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

27. The type of power that results from the manager’s knowledge and skills is   a. position b. reward   c. expert d. identity   ANSWER:   c POINTS:   1 REFERENCES:   Influencing People QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

28. When managers increase employees’ salaries when they meet the goals established for them, what type of power are the managers using?   a. position power b. reward power   c. expert power d. identity power   ANSWER:   b POINTS:   1 REFERENCES:   Influencing People QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

29. A type of power often invested in experienced or well-liked employees is   a. position power. b. reward power.   c. expert power. d. identity power.   ANSWER:   d POINTS:   1 REFERENCES:   Influencing People QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

30. What type of power is granted to managers by employees because the employees determine the managers are worthy of it?   a. expert and identity b. expert and position   c. power and reward d. identity and position   ANSWER:   a POINTS:   1 REFERENCES:   Influencing People QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

31. Managers allow employees a great deal of control over their own work and do not supervise them closely if the managers believe that employees   a. enjoy their work b. dislike their work   c. are having personal problems d. find the work repetitive   ANSWER:   a POINTS:   1 REFERENCES:   Leadership Characteristics QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.2 – LO: 3.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

32. If some employees do not seem to enjoy their work, a manager can   a. ignore the problem because the attitudes will change   b. punish them by giving them tasks they dislike   c. find opportunities to involve the employees in decisions   d. tell them to change their attitude or they will be terminated   ANSWER:   c POINTS:   1 REFERENCES:   Management Views of Employees QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.1 – LO: 3.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

33. The type of leader who is usually most efficient is   a. autocratic b. democratic   c. open d. situational   ANSWER:   a POINTS:   1 REFERENCES:   Leadership Styles QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.2 – LO: 3.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

34. A democratic leader   a. makes all of the decisions   b. lets each employee decide how work will be done   c. encourages shared decision making   d. does not make decisions   ANSWER:   c POINTS:   1 REFERENCES:   Leadership Styles QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.2 – LO: 3.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:25 AM

 

35. Which management style would work best with employees who have their own specialized jobs and are expert in them?   a. autocratic b. democratic   c. open d. powerful   ANSWER:   c POINTS:   1 REFERENCES:   Leadership Styles QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.3.2 – LO: 3.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

36. Which is an example of a hard skill?   a. problem solving b. working with spreadsheets   c. team building d. critical-thinking skills   ANSWER:   b POINTS:   1 REFERENCES:   Soft Skills QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.3 – LO: 3.2.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:26 AM

 

37. Which of the following would be a member of a professional network?   a. a coworker   b. a relative   c. a neighbor   d. a classmate   ANSWER:   a POINTS:   1 REFERENCES:   Soft Skills QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.2.3 – LO: 3.2.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:26 AM

 

38. Managers usually find greater employee respect and support for work rules when   a. the rules are applied only to serious problems   b. each individual is treated differently   c. employees help to develop the rules   d. the work rules are part of a union contract   ANSWER:   c POINTS:   1 REFERENCES:   The Need for Work Rules QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.4.2 – LO: 3.4.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

39. Which of the following is not an effective practice in enforcing work rules?   a. Provide written copies of all rules to employees.   b. Consider special circumstances before determining the penalty.   c. Punish in public and praise in private.   d. All are effective practices.   ANSWER:   c POINTS:   1 REFERENCES:   The Need for Work Rules QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.4.2 – LO: 3.4.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

40. Employee assistance programs   a. provide counseling for family difficulties   b. treat employee substance abuse   c. help employees deal with major life events   d. all of the responses   ANSWER:   d POINTS:   1 REFERENCES:   Managing Personal Issues QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.4.1 – LO: 3.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 1:25 PM

 

Match each item with the correct statement below. a. autocratic leader b. democratic leader c. expert power d. human relations e. identity power f. leader g. leadership h. open leader i. personal network j. professional network k. rules l. self-understanding m. team building n. work rules   REFERENCES:   Influencing People Leadership in Business Leadership Styles Soft Skills The Importance of Leadership The Need for Work Rules QUESTION TYPE:   Matching HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 3.1.1 – LO: 3.1.1 BM.BKB.14.LO: 3.1.3 – LO: 3.1.3 BM.BKB.14.LO: 3.2.1 – LO: 3.2.1 BM.BKB.14.LO: 3.2.3 – LO: 3.2.3 BM.BKB.14.LO: 3.3.2 – LO: 3.3.2 BM.BKB.14.LO: 3.4.2 – LO: 3.4.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 1:53 PM

 

41. The ability to influence individuals and groups to cooperatively achieve common goals. ANSWER:   g POINTS:   1

 

42. Leader who gives employees little or no direction. ANSWER:   h POINTS:   1

 

43. Power given to people because people identify with and want to be accepted by them. ANSWER:   e POINTS:   1

 

44. Involves an awareness of your attitudes and opinions, leadership style, decision-making style, and relationships with others. ANSWER:   l POINTS:   1

 

45. Includes people outside of the business environment. ANSWER:   i POINTS:   1

 

46. Leader who encourages workers to share in decision-making. ANSWER:   b POINTS:   1

 

47. Power given to people because of their superior knowledge about the work. ANSWER:   c POINTS:   1

 

48. Prescribed guides for actions and conduct. ANSWER:   k POINTS:   1

 

49. Getting people to support the same goals and work well together to accomplish them. ANSWER:   m POINTS:   1

 

50. How well people who work together get along. ANSWER:   d POINTS:   1

 

Chapter_05___Staffing__Leading__and_Controlling     1. To lead successfully, managers must master activities designed to channel employee efforts in the right direction to achieve goals.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Leading Activities QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.3 – LO: 5.1.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/4/2015 8:48 AM

 

2. Hygiene factors always contribute to worker satisfaction.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Motivation Theories QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/4/2015 8:50 AM

 

3. The first step in an effective change process is to carefully plan for the change.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Change Management QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.2 – LO: 5.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

4. Reviewing performance is part of the controlling function.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Understanding Controlling QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.1 – LO: 5.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

5. Staffing focuses on finding the right individuals who can perform the work.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Challenge of Staffing and Leading QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.1 – LO: 5.1.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/4/2015 8:52 AM

 

6. Effectiveness of a work team is the responsibility of team members; managers cannot influence its success.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Staffing Activities QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.2 – LO: 5.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

7. Leading involves developing plans and helping employees to work effectively.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Challenge of Staffing and Leading QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.1 – LO: 5.1.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/4/2015 9:02 AM

 

8. Communication is simply telling employees what to do.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Leading Activities QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.3 – LO: 5.1.3 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

9. Before a team can be effective, members must clearly understand the activities to be completed.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Staffing Activiites QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.2 – LO: 5.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

10. According to Maslow, people must satisfy their need for esteem before social needs motivate them.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Motivation Theories QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM