Canadian Business & Society Ethics, Responsibilities And Sustainability 4Th Edition By by Robert Sexty – Test Bank
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Sample Test
Chapter 03
Identifying Stakeholders and Issues
True / False Questions
1. In a pluralistic
society, business enterprises are completely dependent on government.
FALSE
Difficulty: Medium
Learning Objective: 03-01 Recognize business as one institution
in society and understand that its activities are influenced by other institutions
and individuals referred to as stakeholders.
Topic: 03-01 The Stakeholder Concept and Business
2. Organizations
must identify their stakeholders to obtain their resources and maintain their
legitimacy.
TRUE
Difficulty: Medium
Learning Objective: 03-01 Recognize business as one institution
in society and understand that its activities are influenced by other
institutions and individuals referred to as stakeholders.
Topic: 03-01 The Stakeholder Concept and Business
3. A
stakeholder is an individual, or group, who can influence and/or is influenced
by the achievement of an organization’s purpose.
TRUE
Difficulty: Easy
Learning Objective: 03-01 Recognize business as one institution
in society and understand that its activities are influenced by other
institutions and individuals referred to as stakeholders.
Topic: 03-01 The Stakeholder Concept and Business
4. Corporations
must understand how their activities influence stakeholders but not how
stakeholders can influence their activities.
FALSE
Difficulty: Easy
Learning Objective: 03-01 Recognize business as one institution
in society and understand that its activities are influenced by other
institutions and individuals referred to as stakeholders.
Topic: 03-01 The Stakeholder Concept and Business
5. It is
the responsibility of the stakeholders to identify themselves to the
organization. The organization does not need to identify stakeholders.
FALSE
Difficulty: Medium
Learning Objective: 03-01 Recognize business as one institution
in society and understand that its activities are influenced by other
institutions and individuals referred to as stakeholders.
Topic: 03-01 The Stakeholder Concept and Business
6. Owners
always have a lot of influence over an organization.
FALSE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
7. The
role of the board of directors is to determine the corporation’s strategic
direction, monitor and review performance, and hire and fire the top
executives.
TRUE
Difficulty: Easy
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
8. Every
board of directors plays a substantial role in the organization and is
considered insiders.
FALSE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
9. Employees
are often considered the most obvious and, sometimes, the most important
stakeholder.
TRUE
Difficulty: Easy
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
10.
Although customers are the source of revenue and should be
treated carefully, corporations that are a monopoly do not need to focus on
this stakeholder.
TRUE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
11.
Lenders and Creditors are stakeholders that can be taken for
granted because their influence is small as there are many lending
institutions.
FALSE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
12.
When an organization is able to obtain a particular material
from several suppliers they are not dependent on that supplier.
TRUE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
13.
Management consultants are not stakeholders because they are not
employees of the company.
FALSE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
14.
Competitors include organizations that produce substitute
products and therefore should be monitored.
TRUE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
15.
Joint-venture participants are partners cooperating in a
particular enterprise.
TRUE
Difficulty: Easy
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
16.
Service, fraternal, cultural, and ethnic associations can
provide business contacts through volunteerism.
TRUE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
17.
Government may play several roles as a stakeholder, such as
media and lender.
TRUE
Difficulty: Hard
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
18.
Non-Governmental Organizations (NGOs) are those organizations,
such as charities, run by the volunteer sector.
FALSE
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
19.
There is question that animals should be considered as a
stakeholder.
FALSE
Difficulty: Easy
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
20.
The concept of a stakeholder has broadened in time to include
individuals or groups other than owners, government and labour.
TRUE
Difficulty: Medium
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
21.
Categorizing stakeholders into various groups, such as internal
and external, is desirable because it helps managers strategize accommodations.
FALSE
Difficulty: Medium
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
22.
Derivative stakeholders are those from whom the corporation has
not accepted benefits, but they hold power over the corporation and may exert
either a beneficial or harmful influence.
TRUE
Difficulty: Easy
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
23.
Different stakeholders have different sources and expressions of
power. When one stakeholder becomes too powerful, another stakeholder may act
to counterbalance and restrict this power.
TRUE
Difficulty: Hard
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
24.
It is the responsibility of the board of directors, not the
manager, to determine how to respond to stakeholders’ power and pressures.
FALSE
Difficulty: Hard
Learning Objective: 03-04 Recognize the role of managers in relation
to stakeholders.
Topic: 03-06 The Manager: A Special Stakeholder
25.
The board of directors determines the corporation’s social
responsibility initiatives.
FALSE
Difficulty: Easy
Learning Objective: 03-04 Recognize the role of managers in
relation to stakeholders.
Topic: 03-06 The Manager: A Special Stakeholder
26.
Opponents to the stakeholder concept argue, in part, that
considering broader social issues is not the mandate of a business in the
capitalist system.
TRUE
Difficulty: Hard
Learning Objective: 03-05 Formulate arguments supporting and
opposing the stakeholder concept.
Topic: 03-07 Arguing the Stakeholder Concept
27.
There is a tremendous amount of opposition to the stakeholder
concept.
FALSE
Difficulty: Medium
Learning Objective: 03-05 Formulate arguments supporting and
opposing the stakeholder concept.
Topic: 03-07 Arguing the Stakeholder Concept
28.
The “social market” lacks a clear corporate purpose necessary to
meet corporate objectives.
TRUE
Difficulty: Medium
Learning Objective: 03-05 Formulate arguments supporting and
opposing the stakeholder concept.
Topic: 03-07 Arguing the Stakeholder Concept
29.
An issue is a point in question where different views are held
of what ought to be done by the corporation, based on stakeholder or management
expectations.
TRUE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
30.
Issues management refers not to social change, but to a process
by which the organization responds to economic, social, and environmental
issues.
TRUE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
31.
One of the main issues pertaining to the automotive industry in
Canada is green manufacturing.
TRUE
Difficulty: Easy
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
32.
One of the main issues in the banking industry today is
executive compensation.
TRUE
Difficulty: Easy
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
33.
One of the main issues in the pharmaceutical industry today is
unionization.
FALSE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
34.
In order for the successful implementation of issues management
there must be support from top management and broad participation at the staff
levels.
TRUE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
35.
Ideally, the issues management approach should be implemented
quickly with a forceful, concentrated effort by senior level management leading
the way.
FALSE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
36.
Early identification of an emerging issue that deals with
conflicting value and interest is important.
TRUE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
37.
Identifying issues can be done in many ways, for example,
environmental scanning, social forecasting and public issues scanning.
TRUE
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
38.
The issues management process, while helpful, does not ensure
that the most salient or critical issues are addressed.
FALSE
Difficulty: Easy
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
39.
Once an issue has progressed through the issue life cycle to the
decline stage, it is considered to be resolved.
FALSE
Difficulty: Hard
Learning Objective: 03-07 Describe an issue life cycle.
Topic: 03-11 Issue Life Cycles
40.
An example of a crisis for management can be seen in the
situation of XL Foods, operating in Brooks, Alberta, when it was discovered
that E.coli was present in beef, but the plant was allowed to continue to
operate for about ten days after that discovery.
TRUE
Difficulty: Easy
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
41.
One of the issues which resulted from the E.coli crisis at XL
Foods was that the cattle industry was concerned about their future as
consumers may purchase less beef, and that there may be damage to international
markets.
TRUE
Difficulty: Medium
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
42.
In Fink’s Anatomy of a Crisis it is argued that the outcome is
not necessarily always negative, and that positive outcomes may result from a
crisis.
TRUE
Difficulty: Medium
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
43.
In Fink’s Anatomy of a Crisis, the acute crisis stage is the
point at which the situation resolves itself.
FALSE
Difficulty: Medium
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
44.
Norman Augustine formulated an alternative to Fink’s anatomy
using only three stages: avoidance, preparation, and resolution.
FALSE
Difficulty: Hard
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
Multiple Choice Questions
45.
Government in Canada is very influential over corporate
decision-making. ABC Corporation is negotiating with aboriginal groups
regarding forestry practices in their region and the government is facilitating
the process. Influence and power, in this case, is not held by any one institution
and is dispersed. This example reflects the operation of a__________ society.
46.
pluralist
47.
stakeholder
48.
multicultural
49.
business-oriented
50.
collective
Difficulty: Medium
Learning Objective: 03-01 Recognize business as one institution
in society and understand that its activities are influenced by other
institutions and individuals referred to as stakeholders.
Topic: 03-01 The Stakeholder Concept and Business
46.
The government of Canada recently sold off its remaining shares
in Petro Canada. The government, in performing this transaction, is acting as
which type of stakeholder?
47.
Government
48.
Director
49.
Owner
50.
Consumer
51.
Supplier
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
47.
Which of the following statements regarding employees as
stakeholders is incorrect?
48.
Employees are individuals who work for the corporation.
49.
Managers are considered employees.
50.
Part-time employment is becoming a more common strategy to
hiring employees.
51.
Employees are considered one of the more obvious and, perhaps,
most important stakeholders.
52.
All primary stakeholders can be considered employees.
Difficulty: Hard
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
48.
A news report came out in Saskatchewan that the beef supplier for
“Burgers R Us” was not implementing hygienic practices. All of the following
stakeholders are likely to have discussed a change of approach to purchasing
meat with “Burgers R Us”, except:
49.
The Current Supplier.
50.
The Owners, Lenders, and Creditors.
51.
The Customers and the General Public.
52.
The Media.
53.
The Government.
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
49.
Cathy drinks a lot of coffee to help her stay awake during
midterms. However will only purchase coffee that is produced under conditions
that guarantee good working conditions for the labourers and respect for human
rights and environmental protection. Cathy is a consumer of:
50.
Whole Foods Market.
51.
Fairtrade products.
52.
Product Red brand.
53.
Boycotted products.
54.
Green products.
Difficulty: Medium
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
50.
Janet is on the board of directors for SPT Corporation. Which of
the following assumptions about Janet’s involvement with SPT Corporation is
incorrect?
51.
Janet was elected by the shareholders to this role.
52.
Janet is not a shareholder of SPT Corporation.
53.
In her role as a board member, Janet is responsible for the
functioning of SPT Corporation.
54.
Janet is a competitor of SPT Corporation.
55.
Janet’s position on the board is not permanent.
Difficulty: Hard
Learning Objective: 03-02 Identify the corporation’s
stakeholders generally and the stakeholders relating to particular issues
confronting the corporation.
Topic: 03-02 Identifying Stakeholders
51.
Samuel has been asked by the manager of his department to
compile a list of all the stakeholders relevant to the industry so that they
can ensure that in the future all stakeholder interests are appropriately
considered. Samuel spends the entire weekend on the task, but it looks like he
will never finish the task. Which of the following is not a reason why Samuel
is having difficulty?
52.
You cannot list all the stakeholders.
53.
Stakeholders influence shifts over time.
54.
New stakeholders emerge all the time.
55.
Their involvement varies between corporations.
56.
He is not on the best position to do the task.
Difficulty: Hard
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
52.
Examples of primary stakeholders include all of the following,
except:
53.
Creditors.
54.
Customers.
55.
Communities.
56.
Competitors.
57.
Unions.
Difficulty: Easy
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
53.
In determining where to locate a factory, BCS Corporation
develops a list of stakeholders. Francois encourages the management to locate
in a community with high unemployment because it will help a community become
more economically stable. Mark states that it is important to consider whether
the company will be able to arrange for raw materials to be shipped to the
factory for production. Sarah notes that by relocating the firm should consider
the environmental group, STOP, that used to picket the company, even though it
hasn’t been heard from for years. Which stakeholders should the company not
necessarily consider in their decision?
54.
The environmental group, STOP
55.
Community in which they may locate
56.
Suppliers
57.
Media
58.
Government
Difficulty: Hard
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
54.
In terms of categorizing stakeholders, primary interaction
occurs with all of the following, except:
55.
Unions.
56.
Creditors.
57.
Media.
58.
Suppliers.
59.
Owners.
Difficulty: Easy
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
55.
Secondary interactions include all of the following, except:
56.
government.
57.
the general public.
58.
local communities.
59.
business support groups.
60.
investors.
Difficulty: Easy
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
56.
Normative stakeholders include all of the following, except:
57.
financers.
58.
employees.
59.
consumers.
60.
suppliers.
61.
competitors.
Difficulty: Medium
Learning Objective: 03-03 Understand the dynamic nature of stakeholder
influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
57.
Derivative stakeholders are all of the following, except:
58.
may exert harmful influences.
59.
are those from whom the corporation has not accepted benefits.
60.
are those to whom the organization has no obligation.
61.
are typically financers.
62.
have power over the corporation.
Difficulty: Hard
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
58.
ABC Corporation is a forestry company that is attempting to
develop more sustainable approaches to forestry in order to preserve the land
for use by future generations. They receive considerable support from
mainstream environmental groups. Eco-terrorists, who will sabotage trees in
such a way as to injure the forestry worker who is cutting the tree, do not
believe that ABC Corporation is doing enough. Which of the following
stakeholders should ABC consider in its decisions about forestry?
59.
Employees
60.
Mainstream environmental groups
61.
Eco-terrorism environmental groups
62.
Media
63.
All stakeholders should potentially be considered.
Difficulty: Medium
Learning Objective: 03-03 Understand the dynamic nature of
stakeholder influence and that stakeholders have different goals and influence.
Topic: 03-03 The Dynamics of Stakeholder Influence
59.
A manager is a unique stakeholder because:
60.
They can affect the organization.
61.
They can be a manager and shareholder.
62.
They are affected by the organization.
63.
They deal directly with multiple other stakeholders.
64.
They cannot be a shareholder.
Difficulty: Medium
Learning Objective: 03-04 Recognize the role of managers in
relation to stakeholders.
Topic: 03-06 The Manager: A Special Stakeholder
60.
There is opposition to the stakeholder concept for all of the
following reasons, except:
61.
They are difficult to categorize.
62.
Each of them have different expectations.
63.
Stakeholders often have contrary objectives.
64.
Practicality of shared governance.
65.
Dilution of top management focus.
Difficulty: Medium
Learning Objective: 03-05 Formulate arguments supporting and
opposing the stakeholder concept.
Topic: 03-07 Arguing the Stakeholder Concept
61.
Frank thinks that it is inappropriate for his company, BSD
Corporation, to spend valuable company time and resources on meeting with
stakeholder groups. He, and others who oppose stakeholder involvement, identify
the following rationale(s):
62.
Managing so many stakeholders diverts management’s attention
away from the business.
63.
Responding to stakeholders’ interest does not produce loyalty.
64.
Corporations are not designed to benefit shareholders.
65.
It is necessary for business success.
66.
There is an agreement on priorities.
Difficulty: Medium
Learning Objective: 03-05 Formulate arguments supporting and
opposing the stakeholder concept.
Topic: 03-07 Arguing the Stakeholder Concept
62.
Advocates of the stakeholder concept:
63.
argue that an appreciation for stakeholders is fundamental to
understanding how to make money.
64.
believe that responding to stakeholders is simply good business.
65.
feel it is necessary to not only recognize the interests of all
stakeholders but also to promote the loyalty of other individuals and groups.
66.
believe that shareholders are a principal stakeholder.
67.
All of the above are true statements advocating the stakeholder
concept.
Difficulty: Medium
Learning Objective: 03-05 Formulate arguments supporting and
opposing the stakeholder concept.
Topic: 03-07 Arguing the Stakeholder Concept
63.
Following a media report highlighting a lack of hygienic meat
handling practices by its suppliers, Burgers R Us realized they should have
been engaged in _________, a process to respond to the economic, social, and
environmental problems that they might face in the future.
64.
stakeholder management
65.
issues management
66.
environmental management
67.
media control
68.
strategy
Difficulty: Hard
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
64.
All of the following are main issues in the banking industry,
except:
65.
executive compensation.
66.
government regulation.
67.
issues management.
68.
service charges.
69.
credit card charges.
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
65.
The purposes of issues management include all of the following,
except:
66.
It is more systematic in dealing with concerns.
67.
It serves as an early warning system.
68.
It provides a framework for assessment.
69.
It provides a mechanism for coordination.
70.
It can prepare managers for most issues that can arise.
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
66.
The benefits of issues management include all of the following,
except:
67.
Reduces the firm’s competitive advantage.
68.
Corporate behaviour is more consistent with societal
expectations.
69.
Enables corporations to identify issues earlier.
70.
Corporation’s vulnerability is decreased.
71.
Corporation’s credibility is enhanced.
Difficulty: Medium
Learning Objective: 03-06 Define an issue and describe issue
management.
Topic: 03-10 Issues Relating to Ethics, Responsibilities, and
Sustainability
67.
The issue life cycle outlines the stages through which an issue
progresses. Those stages are:
68.
Introduction, growth, maturity, and decline.
69.
Awareness, growth, prominent, threatening, and decline.
70.
None or little, increasing, prominent, peak, and declining.
71.
None or little, awareness, increasing, prominent, peak, and
declining.
72.
Introduction, growth, maturity, decline, and resolution.
Difficulty: Medium
Learning Objective: 03-07 Describe an issue life cycle.
Topic: 03-11 Issue Life Cycles
68.
A furniture store has just discovered that the lumber used to
make its furniture was extracted from an ancient forest. Later that week they
received a letter from an environmental group stating that all furniture stores
using lumber from ancient forests are receiving this letter as a warning to
find alternate sources for their lumber or the store will be picketed. This
furniture store is in what stage of the issue life cycle?
69.
Peak
70.
Prominent
71.
Growth
72.
Increasing
73.
Awareness
Difficulty: Hard
Learning Objective: 03-07 Describe an issue life cycle.
Topic: 03-11 Issue Life Cycles
69.
Sable is excited about her new job. As marketing manager for NMO
Corporation, she is hoping to help the company adopt more environmentally
friendly packaging. She brings up the issue with the management team, who state
that they had never given the issue much thought. NMO Corporation is at what
stage in the issue life cycle?
70.
None or little
71.
Increasing
72.
Prominent
73.
Peak
74.
Declining
Difficulty: Hard
Learning Objective: 03-07 Describe an issue life cycle.
Topic: 03-11 Issue Life Cycles
70.
Jack recently purchased a small furniture store that specializes
in handmade, high quality products. The company, when he purchased it, relied
almost exclusively on wood from old growth forests. He temporarily closes the
business until a supplier of sustainable wood products can be found. The
company is at what stage of the issue life cycle?
71.
Peak
72.
Prominent
73.
Growth
74.
Increasing
75.
Awareness
Difficulty: Hard
Learning Objective: 03-07 Describe an issue life cycle.
Topic: 03-11 Issue Life Cycles
71.
Who is the author of Anatomy of a Crisis?
72.
Adam Augustine
73.
Johnathan Berstein
74.
Adam Smith
75.
Steven Fink
76.
Norman Augustine
Difficulty: Easy
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
72.
The four stages proposed in the Anatomy of a Crisis include:
73.
Prodromal, acute, chronic, and resolution.
74.
Pre-crisis, mid-crisis, post-crisis, and peak-crisis.
75.
Prodromal, peak, acute, and continuous.
76.
Pre-acute, acute, pre-chronic, and chronic.
77.
Prodromal, resolved, crisis, and peak.
Difficulty: Medium
Learning Objective: 03-08 Learn the importance of managing
issues that become crises.
Topic: 03-12 Crisis Management
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