College English and Business Communication 11Th Edition By Camp- Test Bank
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Sample Test
College English and Business Communication, 11e (Camp)
Chapter 3 Communicating Globally
1) When working with people from different religious, cultural,
and ethnic groups, it is important to imitate cultural language expressions or
accents in an attempt to be friendly.
Answer: FALSE
Explanation: When working with people from different
cultural, religious, and ethnic groups, you must not imitate cultural language
expressions or accents in an attempt to be friendly.
Difficulty: 1 Easy
Topic: Domestic Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
2) The United States spans four time zones and most states
observe daylight savings time.
Answer: FALSE
Explanation: The United States spans seven time zones.
Most of the states observe daylight savings time except Arizona, Guam, Hawaii,
Puerto Rico, the Virgin Islands, and American Samoa.
Difficulty: 1 Easy
Topic: Domestic Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
3) Trevor Inc. is a successful electronics company that has
branches in the United States, Japan, China, and Europe. Trevor Inc. is an
example of a multinational company.
Answer: TRUE
Explanation: A multinational company is a company that
does business in or has operations in more than one country. If you are an
employee of a multinational company, you need to be aware of cultural and other
differences when communicating with your company’s offices in other countries.
Difficulty: 2 Medium
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Understand
AACSB: Communication
Accessibility: Keyboard Navigation
4) When dealing with customers whose first language is not
English, you should avoid using slang or jargon.
Answer: TRUE
Explanation: When communicating with people in other
countries, avoid any form of slang or jargon. American slang, such as “bad”
meaning “good,” “cool” meaning “in style,” and “wicked” meaning “good,”
“great,” or “in style,” would be confusing to a person whose first language
isn’t English.
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
5) When communicating with people in other countries, it is
useful to use figures of speech and clichés as they are understood universally.
Answer: FALSE
Explanation: When communicating with people in other
countries, limit figures of speech and clichés. Instead of writing “bare
minimum,” use “minimum.” Instead of “quick as a wink,” use “quick.”
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
6) When communicating with people in other countries, it is
important to be aware of the multiple definitions of words.
Answer: TRUE
Explanation: When communicating with people in other
countries, be aware of the multiple definitions of words. Some words carry more
than one meaning and may be confusing to someone whose first language isn’t
English.
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
7) Ethics determine whether or not something is legal.
Answer: FALSE
Explanation: Laws determine whether or not something is
legal. Ethics are the moral principles of right and wrong by which a person is
guided.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
8) Confidential information is private or secret and should be
released only to people who have a proven need to know.
Answer: TRUE
Explanation: Confidential information is spoken or written
information that is private or secret and should be released only to people
with a proven need to know. Confidentiality is another important aspect of
ethics.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
9) Confidential information, such as medical and court records,
is protected by right-to-privacy laws.
Answer: TRUE
Explanation: Confidentiality is an important aspect of
ethics. Right-to-privacy laws have been passed to legislate confidentiality in
certain instances. For example, medical records, attorneys’ client files,
certain education and court records, and banking and financial records are
considered confidential information.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
10) Acknowledging a special favor, such as a job recommendation,
is an example of using professional courtesy.
Answer: TRUE
Explanation: Special favors, such as recommending you for
a job, and thoughtful actions, such as sending flowers or a gift, should be
acknowledged in writing with a thank-you note. This is an example of
professional courtesy.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
11) For the sake of clarity, gender-specific words are preferred
in business communication today.
Answer: FALSE
Explanation: Gender-specific words indicate whether a
subject is male or female. Such gender-bias words show favoritism toward or
imply a greater importance of one gender over another. Gender-specific words do
not accurately reflect today’s world and are not appropriate in today’s
business communication. Instead, use gender-neutral words that do not indicate
maleness or femaleness.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
12) Nondiscriminatory language refers to biased statements and
terms used to set an individual or group apart from others.
Answer: FALSE
Explanation: Nondiscriminatory language refers to a
person’s skills and abilities and does not make distinctions based on gender,
race, culture, religion, age, or physical ability.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
13) To ensure that you use nondiscriminatory language, describe
people in terms of their skills and abilities, not in terms of their gender,
race, and cultural background.
Answer: TRUE
Explanation: Guidelines for using nondiscriminatory
language include describing people in terms of their skills and abilities, not
in terms of their gender, race, cultural background, appearance, religion, age,
or physical challenges.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
14) The preferred term for a person diagnosed with phases of
mania and depression is “manic depressive disorder.”
Answer: FALSE
Explanation: The preferred term for a person diagnosed
with phases of mania and depression is “person with bipolar disorder.”
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
15) Stereotyping is the belief that one’s own ethnic group or
culture is superior to all other ethnic groups or cultures.
Answer: FALSE
Explanation: Stereotyping is applying a simplified and
standardized conception or image to all members of a group on the basis of a
few examples, incidents, or traits.
Difficulty: 1 Easy
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
16) Which of the following terms refers to the customs, beliefs,
lifestyles, and practices of a group of people?
1. A)
Culture
2. B)
Economics
3. C)
Commerce
4. D)
Demographics
Answer: A
Explanation: Culture refers to the customs, beliefs,
lifestyles, and practices of a group of people. As we communicate on an
increasingly global basis, it is crucial that we understand the people we
communicate with and their culture.
Difficulty: 1 Easy
Topic: Essential Principles
Learning Objective: 03-01 Describe differences and similarities
between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
17) Communicating with people in the United States and other
countries who have roots in an environment different from yours is called:
1. A)
cross-cultural communication.
2. B)
local communication.
3. C)
internal communication.
4. D)
external communication.
Answer: A
Explanation: Cross-cultural communication means
communicating—either in writing, verbally, or nonverbally—with people who are
from a culture different from your own. To communicate effectively, you must
understand and respect cultural differences and be adaptable.
Difficulty: 1 Easy
Topic: Essential Principles
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
18) If you work in Columbus, Ohio, and wish to make a telephone call
to a client in Bogota, Colombia, during the client’s business hours, you need
to be aware of the client’s:
1. A)
exchange rate.
2. B)
metric system.
3. C)
time zone.
4. D)
currency.
Answer: C
Explanation: Differences in time zones across the United
States affect working hours for businesses. The difference in time zones must
also be considered in some forms of international business communication.
Difficulty: 2 Medium
Topic: Domestic Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Apply
AACSB: Communication
Accessibility: Keyboard Navigation
19) Which of the following should be avoided when communicating
with people for whom English is a second language?
1. A)
Using specific terms
2. B)
Using slang or jargon
3. C)
Using visual aids
4. D)
Using standard English words
Answer: B
Explanation: When communicating with people in other
countries, avoid any form of slang or jargon. American slang, such as “bad” meaning
“good,” “cool” meaning “in style,” and “wicked” meaning “good,” “great,” or “in
style,” would be confusing to a person whose first language isn’t English.
Difficulty: 2 Medium
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Understand
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
20) A shortened form of a word or phrase is called a(n):
1. A)
abbreviation.
2. B)
acronym.
3. C)
catchphrase.
4. D)
cliché.
Answer: A
Explanation: An abbreviation is a shortened form of a word
or phrase. “Atty.” is an abbreviation for attorney; “St.” is an abbreviation
for either saint or street.
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication
Accessibility: Keyboard Navigation
21) Which of the following is an example of an acronym?
1. A)
Vlog
2. B)
ROI
3. C)
St.
4. D)
i.e.
Answer: B
Explanation: An acronym is a word usually formed from the
first letter or letters of each word in the phrase. “ROI” stands for “return on
investment.”
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Understand
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
22) Which of these holidays is celebrated only in the United
States?
1. A)
St. Patrick’s Day
2. B)
Martin Luther King Day
3. C)
Easter
4. D)
Christmas
Answer: B
Explanation: Other countries celebrate different holidays
from those celebrated in the United States, and businesses are closed on
different days. For example, Independence Day (the Fourth of July) and Martin
Luther King Day are observed only in America; these two holidays are normal
working days in other countries.
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
23) Moral principles of right and wrong that guide a person’s
actions are called:
1. A)
facts.
2. B)
opinions.
3. C)
policies.
4. D)
ethics.
Answer: D
Explanation: Ethics are the moral principles of right and
wrong by which a person is guided. The goal of every business communicator
should be to conduct all business in a legal and an ethical manner.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
24) Which of the following is an example of ethical
communication?
1. A)
ChemLab Inc., a chemical company, withholds information about a recent
hazardous waste spill.
2. B)
Jane, your supervisor, asks you to investigate some questionable figures
submitted by the accounting department of your company.
3. C)
Stephanie, your supervisor, asks you to change some of the findings of a
quality-control study for a report you are compiling for the CEO.
4. D)
FoodGalore Inc., the food manufacturing company you work for, claims that it
uses “all natural ingredients,” but you know that this is not true.
Answer: B
Explanation: Ethical business communication should not
withhold information that could cause the communication to be misinterpreted.
Difficulty: 3 Hard
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Apply
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
25) After beginning a new job at a pharmaceutical company, an
employee is asked to sign a statement agreeing not to reveal any of the
company’s trade secrets or procedures and not to use customer lists to promote
their own business outside the office. This is an example of a:
1. A)
disclosure agreement.
2. B)
code of ethics.
3. C)
bribe.
4. D)
commission.
Answer: A
Explanation: Businesses and industries that develop new
products and technologies, such as the electronics and pharmaceutical
industries, have confidential information they do not want in the hands of
competitors. You may be asked to sign a nondisclosure agreement requiring
you not to reveal any of the company’s trade secrets or procedures, and not to
use customer lists to promote your own business outside the office.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
26) A code of ethics is a:
1. A)
document containing all company guidelines for nondiscriminatory behavior.
2. B)
declaration by the company that it will never share its professional success
with the public.
3. C)
list of company secrets.
4. D)
statement containing the goals of the organization in terms of how it operates
and how it treats customers and competitors.
Answer: D
Explanation: A code of ethics states the goals of the
organization in terms of how it operates and how it treats customers and competitors.
Some companies have all their employees sign a statement of business ethics.
Difficulty: 2 Medium
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Understand
AACSB: Communication; Ethics
Accessibility: Keyboard Navigation
27) Which of the following is NOT an example of professional
courtesy?
1. A)
Danny refrains from discussing his company’s recent legal trouble with his
friends.
2. B)
Patrick arrives at his boss’s dinner party without first confirming through
RSVP.
3. C)
Terry writes a thank-you note to a colleague who helped with her daughter’s
school admission.
4. D)
Jennifer acknowledges her colleague’s birthday invitation as soon as she
receives it.
Answer: B
Explanation: Professional courtesy, also known as business
etiquette, is simply using good manners and appropriate behavior in business
transactions and written and verbal communication. Surprising your boss by
arriving at his home, even though you did not confirm your attendance through
RSVP is an example of poor business etiquette.
Difficulty: 3 Hard
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Apply
AACSB: Communication
Accessibility: Keyboard Navigation
28) A form of acknowledgement is:
1. A)
asking your manager for a promotion in exchange for keeping his personal
troubles a secret.
2. B)
avoiding introducing people at work who seem to not know each other.
3. C) replying
promptly to invitations for business functions.
4. D)
ensuring that your manager and you socialize together outside of work.
Answer: C
Explanation: A form of business etiquette involves
acknowledging invitations for various events. If the invitation includes an
RSVP notation, which is an abbreviation of a French phrase meaning “Please
reply,” a reply by phone or in writing is required.
Difficulty: 2 Medium
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Understand
AACSB: Communication
Accessibility: Keyboard Navigation
29) Which of the following is defined as the belief that one’s
own ethnic group or culture is superior to all other ethnic groups or cultures?
1. A)
Stereotyping
2. B)
Discriminatory language
3. C)
Prejudice
4. D)
Ethnocentrism
Answer: D
Explanation: Ethnocentrism is the belief that one’s own
ethnic group or culture is superior to all other ethnic groups or cultures.
Difficulty: 1 Easy
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
30) The language you use in business should always be:
1. A)
gender-specific.
2. B)
gender-neutral.
3. C)
stereotypical.
4. D)
complex.
Answer: B
Explanation: The language you use in business should
always be gender-neutral. Gender-neutral words are those that do not indicate
maleness or femaleness.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
31) The term “salesperson” is an example of a:
1. A)
gender-specific word.
2. B)
gender-bias word.
3. C)
discriminatory word.
4. D)
gender-neutral word.
Answer: D
Explanation: “Salesperson” is an example of a
gender-neutral word. Gender-neutral words are those that do not indicate maleness
or femaleness.
Difficulty: 2 Medium
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Understand
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
32) To avoid offending or discriminating against individuals,
you should describe people in terms of their:
1. A)
skills and abilities.
2. B)
cultural backgrounds.
3. C)
physical challenges.
4. D)
gender.
Answer: A
Explanation: One of the guidelines for using
nondiscriminatory language is to describe people in terms of their skills and
abilities, not in terms of their gender, race, cultural background, appearance,
religion, age, or physical challenges.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Understand
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
33) A negative attitude about an individual, group, or race, or
about its supposed characteristics is called a(n):
1. A)
racial slur.
2. B)
prejudice.
3. C)
fact.
4. D)
affirmation.
Answer: B
Explanation: A prejudice is a negative attitude about an
individual, a group, or a race, or about its supposed characteristics.
Prejudices are conclusions that are drawn without sufficient facts.
Difficulty: 1 Easy
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
34) Margaret is a new student at Jefferson High. She does not
respond to Lamar’s efforts at friendship because she believes that all African
Americans are aggressive. This is an example of:
1. A)
professional courtesy.
2. B) stereotyping.
3. C)
discriminatory language.
4. D)
racial slurring.
Answer: B
Explanation: Stereotyping is a simplified and standardized
conception or image of a person or group, held in common by members of a group.
Stereotypes are often negative and based on false or incomplete information.
Difficulty: 3 Hard
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Apply
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
35) Talking loudly to a person who is visually impaired is an
example of:
1. A)
ethnocentrism.
2. B)
racial slurring.
3. C)
discriminatory action.
4. D)
racial profiling.
Answer: C
Explanation: You can offend another person through your actions
as well as your words. People who are blind are frequently spoken to in a loud
voice. Remember, they are visually impaired, not hearing-impaired.
Difficulty: 2 Medium
Topic: Discriminatory Actions
Learning Objective: 03-03 Give examples of nondiscriminatory
language.
Bloom’s: Understand
AACSB: Communication; Diversity
Accessibility: Keyboard Navigation
36) The United States spans ________ time zones.
Answer: seven
Explanation: From Honolulu, Hawaii, in the west to Bangor,
Maine, in the east, the United States spans seven time zones. This time
difference must be taken into consideration with some forms of domestic
communication.
Difficulty: 1 Easy
Topic: Domestic Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication
37) A word formed from the first letter or letters of each word
in a phrase is called a(n) ________.
Answer: acronym
Explanation: An acronym is a word usually formed from the
first letter or letters of each word in a phrase. Examples include, among many
others, “PIN” for personal identification number.
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication
38) The ________ is the ratio at which the principal unit of two
currencies can be traded, and it fluctuates daily.
Answer: exchange rate
Explanation: Practically all nations have their own unique
currencies. The exchange rate is the ratio at which the principal unit of
two currencies can be traded, and it fluctuates daily.
Difficulty: 1 Easy
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Remember
AACSB: Communication
39) Upon joining her new company, Sarah is asked to sign a form
indicating that she has agreed not to share the company’s trade secrets or
procedures with outsiders. Sarah has signed a(n) ________.
Answer: nondisclosure agreement
Explanation: You may be asked to sign a nondisclosure
agreement when beginning a new job with a firm. By signing this statement, you
are agreeing not to tell any of the company’s trade secrets or procedures nor
will you use customer lists to promote your own business outside the office.
Difficulty: 2 Medium
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Apply
AACSB: Communication; Ethics
40) Another term for “business etiquette” is ________.
Answer: “professional courtesy”
Explanation: Professional courtesy, also known as business
etiquette, is simply using good manners and appropriate behavior in business
transactions and written and verbal communication.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication
41) ________ is an abbreviation of a French phrase meaning
“Please reply.”
Answer: RSVP
Explanation: If an invitation includes an RSVP notation,
which is an abbreviation of a French phrase meaning “Please reply,” a reply by
phone or in writing is required.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Understand
AACSB: Communication
42) ________ words show favoritism toward or imply a greater
importance of one gender over another.
Answer: Gender-bias
Explanation: Gender-bias words show favoritism toward or
imply a greater importance of one gender over another. Instead, use
gender-neutral words that do not indicate maleness or femaleness.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
43) A(n) ________ is a fee paid to a sales associate as a result
of a sale.
Answer: commission
Explanation: A commission is a fee paid to a sales
associate as a result of a sale.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Remember
AACSB: Communication
44) The gender-neutral word for the term “housewife” is
________.
Answer: “homemaker”
Explanation: “Homemaker” is the gender-neutral term for
“housewife.” Gender-neutral words are those that do not indicate maleness or
femaleness.
Difficulty: 1 Easy
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of nondiscriminatory
language.
Bloom’s: Remember
AACSB: Communication; Diversity
45) ________ is the belief that one’s own ethnic group or
culture is superior to all other ethnic groups or cultures.
Answer: Ethnocentrism
Explanation: Ethnocentrism is the belief that one’s own
ethnic group or culture is superior to all other ethnic groups or cultures.
Stereotyping is often a result of ethnocentrism.
Difficulty: 1 Easy
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Remember
AACSB: Communication; Diversity
46) What is cross-cultural communication?
Answer: Answers will vary.
Difficulty: 1 Easy
Topic: Essential Principles
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Understand
AACSB: Communication; Diversity
47) Define domestic and international. Briefly discuss the
challenges faced in domestic communication.
Answer:Answers will vary.
Difficulty: 2 Medium
Topic: Domestic Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Understand
AACSB: Communication; Diversity
48) List the guidelines that should be kept in mind when
communicating with people who speak English as a second language. Why are these
guidelines important? Provide examples for each guideline.
Answer: Answers will vary.
Difficulty: 2 Medium
Topic: International Communication
Learning Objective: 03-01 Describe differences and
similarities between domestic communication and international communication.
Bloom’s: Understand
AACSB: Communication; Diversity
49) Why are ethics important in business communication? Describe
the ways in which you can incorporate ethics into your business.
Answer: Answers will vary.
Difficulty: 2 Medium
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Understand
AACSB: Communication; Ethics
50) What is confidential information?
Answer: Answers will vary.
Difficulty: 1 Easy
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Understand
AACSB: Communication; Ethics
51) Why is professional courtesy important in business? What are
some specific situations in which professional courtesy should be demonstrated?
Answer: Answers will vary.
Difficulty: 2 Medium
Topic: Ethics
Learning Objective: 03-02 Explain the importance of ethics
and professional courtesy in business communication.
Bloom’s: Understand
AACSB: Communication; Ethics
52) Why is it important to avoid discrimination in business
communication? What are some strategies you can use to avoid it? Give at least
one example for each strategy.
Answer: Answers will vary.
Difficulty: 3 Hard
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Understand
AACSB: Communication; Diversity
53) Why is it important to use gender-neutral words in business
situations? What do you think some of the implications would be of using
gender-bias words?
Answer: Answers will vary.
Difficulty: 2 Medium
Topic: Avoiding Discrimination in Communication
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Understand
AACSB: Communication; Diversity
54) What is the difference between a stereotype and a prejudice?
Where do they originate? How should they be treated in the business
environment? Give at least one example for each concept.
Answer: Answers will vary.
Difficulty: 3 Hard
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Understand
AACSB: Communication; Diversity
55) Explain with an example how prejudice can negatively impact
your interaction with different groups and individuals.
Answer: Answers will vary.
Difficulty: 3 Hard
Topic: Avoiding Stereotyping, Ethnocentrism, and Prejudice
Learning Objective: 03-03 Give examples of
nondiscriminatory language.
Bloom’s: Understand
AACSB: Communication; Diversity
College English and Business Communication, 11e (Camp)
Chapter 5 Mastering Nouns and Pronouns
1) The plural form of the courtesy title “Dr.” is “Drs.”
Answer: TRUE
Explanation: In the English language, the plural of the
courtesy title “Dr.” is “Drs.” Forming plurals for courtesy titles is a problem
for writers because these plurals do not follow the rules.
Difficulty: 1 Easy
Topic: Special Plurals
Learning Objective: 05-01 Use nouns and pronouns
appropriately.
Bloom’s: Remember
AACSB: Communication
Accessibility: Keyboard Navigation
2) The plural form of “wolf” is “wolfs.”
Answer: FALSE
Explanation: In the English language, the plural form of
“wolf” is “wolves.” This is a noun that forms its plural in an irregular
manner.
Difficulty: 2 Medium
Topic: Special Plurals
Learning Objective: 05-01 Use nouns and pronouns
appropriately.
Bloom’s: Apply
AACSB: Communication
Accessibility: Keyboard Navigation
3) The noun “civics” uses a singular verb.
Answer: TRUE
Explanation: The nouns “civics,” “genetics,” and
“molasses” always use a singular verb. These nouns are always singular even
though they end with an “s.”
Difficulty: 1 Easy
Topic: Special Plurals
Learning Objective: 05-01 Use nouns and pronouns
appropriately.
Bloom’s: Remember
AACSB: Communication
Accessibility: Keyboard Navigation
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