Communicating in Groups Applications and skills Adams and Galanes 10th Edition- Test Bank
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Sample Test
Chapter 03
Communication Principles for Group Members
Multiple Choice Questions
1.(p.48–49)Symbols
A.limit us to the here and now.
B.are finite representations of objects.
C.are restricted to words.
D.have a direct relationship to that which they represent.
E.are things that arbitrarily stand for
something else.
2.(p.48–53)Which
wasNOT one of the communication characteristics discussed in Chapter 3?
A.Achieving understanding is primarily the
responsibility of a speaker.
1. Face-to-face
communication involves a transaction among the persons involved.
C.The symbolic nature of human communication
D.Shared meaning is the responsibility of all members.
1. Communication
involves content and relationship dimensions.
3.(p.49–51)Transactional
communication involves all of the followingEXCEPT
A.simultaneous communication.
B.multi-directional communication.
C.verbal and nonverbal messages.
D.linear message exchange.
E.interdependence between members.
4.(p.49)“Communication
is personal” means that
A.each person has a unique style of speaking and writing.
B.words used during a discussion have some
degree of different meanings for each groupmember.
C.group members mostly talk about themselves.
D.communication can only occur among people, not with inanimate
objects or less complex organisms than humans.
E.there are no neutral words.
5.(p.48–49)Sterling
tells Molly that her hair looks “bad,” meaning it as a compliment, but Molly
interprets this as a put-down. This is one of the disadvantages of
A.meanings being shared exactly the same by everyone.
B.words being symbols, thus carrying
different, arbitrary meanings for different people.
C.face-to-face communication.
D.trying to give out compliments.
E.small group conflict.
6.(p.51–53)The
content dimension of a message deals with the _____ of a message, while the
relational dimension of a message deals with the _____ of a message.
A.depth; breadth
B.nonverbal aspect; verbal aspect
C.what; how
D.all of the answers are correct.
E.none of the answers is correct.
7.(p.51–53)The
instructor explained that the students did not perform well on the exam, but he
did so in a very condescending tone, this refers to the _____ dimension of the
message.
A.content
B.relational
C.personal
D.tonality
E.expressive
8.(p.53)Which
is the most accurate statement about the terms “listening” and “hearing” when
communicating in a group?
A.They mean the same thing.
B.Only “listening” involves interpreting.
C.”Hearing” is an active process; “listening” is passive.
D.Both involve responding overtly to the source.
E.Hearing requires concentrated, intentional listening.
9.(p.54–55)Listeners
in a group who often give feedback about group goals and ways to achieve those
goals are
A.content-oriented listeners.
B.people-oriented listeners.
C.focused listeners.
D.action-oriented listeners.
E.time-oriented listeners.
10.(p.55)A
listener who prefers information from perceived credible sources and is drawn
to analyzingthe information she or he hears is called a(n)
A.content-oriented listener.
B.people-oriented listener.
C.focused listener.
D.action-oriented listener.
E.time-oriented listener.
11.(p.55)When
engaging in controversial group discussions, Deandre restates what the speaker
before him said in his own words. This active listening practice is called
A.analyzing.
B.proselytizing.
C.paraphrasing.
D.restating.
E.functioning.
12.(p.57)A
person who pretends to be listening while thinking about something else is
engaged in
A.mind assaulting.
B.focusing on irrelevancies.
C.silent arguing.
D.pseudolistening.
E.sidetracking.
13.(p.53)Listening
is a process that includes
A.perceiving and responding.
B.hearing, recognizing, feeling, and responding.
C.hearing, altering, perspective taking, and responding.
D.recognizing, perceiving, and encoding.
E.perceiving, interpreting, and responding.
14.(p.53)Which
of the following is a major factor that influences what words and actions mean
to us?
A.gender
B.age
C.learning style
D.sexual orientation
E.all of the answers are correct.
15.(p.54–55)Fong
is a very task-focused listener, but sometimes Sally feels like he doesn’t care
about any of the group members. This illustrates which type of listening style?
A.action-oriented listeners
B.people-oriented listeners
C.content-oriented listeners
D.time-oriented listeners
E.task-focused listeners
Fill in the Blank Questions
16.(p.49)Transactional
implies that members create mutual _____ for what words and concepts mean.
understanding
17.(p.51–53)The
content dimension of a message involves the message’s ideas or the _____ of the
message, while the relational dimension of a message is _____ the message is
expressed.
what; how
18.(p.54)Listeners
who focus on how their listening behaviors impact relationships are _____
listeners.
people-oriented
19.(p.55)_____
listeners enjoy analyzing the things they hear.
Content-oriented
20.(p.55–56)A
time-oriented listener values _____ and is focused on efficient discussion.
time
21.(p.53) _____
is a four-step process that begins with perceiving a message, then interpreting
it, deciding what it means, and finally responding to it.
Listening
22.(p.55)Sometimes
a(n)_____ listener can seem overly critical.
content-oriented
23.(p.57)When
you interpret a speaker’s behavior using your own cultural rules you are _____.
assuming meaning
24.(p.57)When
a group member appears to be listening but is thinking about something else,
she or he is _____.
pseudolistening
25.(p.59) _____
takes many forms, like e-mail and chat room discussions.
Computer-mediated communication
True/False Questions
26.(p.48)All
words are symbols.
TRUE
27.(p.49–50)While
engaged in discussion, members of a small group are simultaneously senders and
receivers of information.
TRUE
28.(p.49–50)Face–to–face communication
is like a tennis game, with interaction going one way, then the other.
FALSE
29.(p.51)Making
communication productive in a group meeting is the responsibility of the
group’s leader rather than of all the members.
FALSE
30.(p.54)People–oriented listeners
can attend too much to others’ moods and get distracted from the group’s task.
TRUE
31.(p.57)Sidetracking
during a conversation is appropriate if you become bored with the speaker.
FALSE
32.(p.53)“Hearing”
and “listening” mean the same thing.
FALSE
33.(p.54–55)Action–oriented listeners
are most concerned with timemanagement in a group.
FALSE
34.(p.55)Accurate
paraphrasing is a good sign of active listening.
TRUE
35.(p.55)Active
listening tends to reduce the amount of time it takes to discuss an issue.
FALSE
Essay Questions
36.(p.48–53)We
use communication to refer to the transactional process in which people
simultaneously create, interpret, and negotiate shared meaning through their
interaction. Name the five major characteristic and give an example of how each
may occur in a small group.
Answers will vary.
37.(p.48–53)Explain
what is unique about describing a process as “transactional.”
Answers will vary.
38.(p.51–53)Give
one example of something said or done by a group member recently in a group you
belong to. Identify the content dimension of the behavior and the relationship
dimension of the same behavior.
Answers will vary.
39.(p.53–56)First,
explain “listening” and “active listening.” Second, give one example of active
listening.
Answers will vary.
40.(p.53)Explain
the difference between hearing and listening. Why is it important to listento
fellow members of a small group?
Answers will vary.
41.(p.54–55)List
and explain the four listening preferences and give an example of each.
Answers will vary.
42.(p.54–56)Identify
one advantage and one disadvantage of each of the listening preferences.
Answers will vary.
43.(p.57)List
the six habits of poor listeners and give an example of each.
Answers will vary.
44.(p.59–60)Explain
computer-mediated communication (CMC). What might be some advantages and
disadvantages of utilizing this tool? Connect your answer to the five
characteristics of communication.
Answers will vary.
45.(p.59–60)Describe
how your group has used technology to communicate. Explain the type of technology
and how your group has used the technology. Then identify two ways in which
that technology has helped communication and two ways you think you could
improve when using that technology.
Answers will vary.
Chapter 05
Becoming a Group
Multiple Choice Questions
1. (p. 86–87)Verbal
and nonverbal communication among members creates group norms and climate.This
is representative of which of the following theories?
A. group cohesion
B. structuration
C. facilitation
D. incorporation
E. communicative obedience
2. (p. 86) Group
A’s members have interacted with various groups throughout their lives, and
they all know how to act in a group.This most closely represents which
characteristic of structuration?
A. Group
members don’t come to a group with a clean slate.
B.Groups are constantly recreating themselves.
C. No law forces group members to follow rules.
D. Group members can say and do as they please.
E. None of the answers is correct.
3. (p. 87)The
first key issue that a group must address is the management of which two
concerns?
A. introductions and conclusions
B. assignment breakdown and grading policies
C. meeting dates and times
D. social
tensions and moving from one stage of development to another
E. boundaries and rules
4. (p. 88)_____
tension is when group members experience anxiety that arises from meeting new
members.
5. Primary
B.Task
C. Secondary
D. Tertiary
E. Uncertainty
5. (p. 88)Some
group members are arguing for three different recommendations the committee
might make. They are probably experiencing _____ tension.
A. primary
B. secondary
C. tertiary
D. role
E. uncertainty
6. (p. 88)Which
of the following is a kind of social tension that is similar to stage fright?
A. primary
B. secondary
C. tertiary
D. role
E. uncertainty
7. (p. 88)Two
group members are arguing over leadership responsibilities. Theyare probably
experiencing which of the following tensions?
A. primary
B. secondary
C. tertiary
D. role
E. uncertainty
8. (p. 90)Which
of the following is the best method a leader can use to reduce tertiary
tensions in a group?
A.Deal with it indirectly.
B. Rely on any type of humor.
C. Use a vote to settle the issue.
D. Confront
the members, pointing out how their power struggle is hurting the group.
E. Drop out of the group because you can only suffer from so much
ego-centered, time-wasting behavior.
9. (p. 92)In
the model of group development, Tuckman identifies _____ as the final stage in
group development.
10.
forming
B.storming
C. norming
D. performing
E. adjourning
10.
(p. 94–95)The
_____ stage of socialization involves becoming part of a group and developing
expectations about it.
A. antecedent
B. anticipatory
C. encounter
D. assimilation
E. exit
11.
(p. 94–95)Another
stage of socialization in a group is called the _____ stage, and this is where expectations
and reality meet.
A. antecedent
B. anticipatory
C. encounter
D. assimilation
E. exit
12.
(p. 94–95)A
group member who has had serious problems with past groups is probably in which
of the following stages of group socialization?
A. antecedent
B. anticipatory
C. encounter
D. assimilation
E. exit
13.
(p. 97)A
group member is suggesting how to accomplish a task.This behavior would be
classified as a(n)_____ role.
A. hidden agenda
B. individual
C. maintenance
D. task
E. formal
14.
(p. 97)Tobias
says, “Let’s begin with the first item on the agenda.” Tobias is engaging in
A. initiating.
B. clarifying.
C. supporting.
D. information seeking.
E. harmonizing.
15.
(p. 100)The
major difference between rules and norms is that
A. rules are enforced by peer pressure, norms by leaders.
B. norms are written, rules are not.
C. norms are created by individuals, rules by groups.
D. rules are about what shouldhappen; norms are about what should not
happen.
E. rules
are more formal and are often written.
16.
(p. 101)Which
of the following is NOT a way in which a group norm is set?
A. behaviors that occur early in the development of the group
B. through explicit statements
C. Robert’s
Rules of Order
D. through critical events
E. from general culture
17.
(p. 101)When
members of a newly appointed tuition committee first met, they addressed each
other by title and family name (e.g., “Dr. Einfatt”). They continued to do so
throughout the life of the committee. This is an example of a group norm
established by
A. explicit statements.
B. primacy.
C. latency.
D. reference to a general cultural norm.
E. a critical incident.
18.
(p. 104)According
to your textbook, what is/are the best way(s) of dealing with a deviant member
of a group?
19.
Try to persuade the deviant member to conform.
B. Build solidarity among the members against the deviant.
20.
Members could ignore and isolate the deviant.
D.All
of the answers are correct.
E. None of the answers is correct.
19.
(p. 108)Which
of the following is characteristic ofhighly task-cohesive groups?
A. Members understand and accept tasks.
B. Members are committed to completing tasks.
C. Members may be excited about a task.
D. Members are motivated to accomplish a task.
E. All
of the answers are correct.
20.
(p. 108)“Group
drive” refers to
A. motivation to belong to a group.
B. motivation
to accomplish the group task.
C. motivation to gain power in a group.
D. motivation of a group to increase its influence over the parent
organization.
E. competition among groups in an organization.
Fill in the Blank Questions
21.
(p. 88–90)_____
tension results from a struggle for greater power/status in a group.
Tertiary
22.
(p. 88–90)Tension
felt when members disagree about substantive issues is called _____ tension.
secondary
23.
(p. 90)A
norm that says members should tolerate _____ can help control the level of
secondary and tertiary tensions among group members.
disagreement
24.
(p. 91))The_____
model of group development describes typical stages in how groups develop.
two-phase
25.
(p. 94–95)The
_____ phase of socialization is characterized by full integration into the
group.
assimilation
26.
(p. 97)Task,
maintenance, and _____ are the three broad categories of roles found in small
groups.
individual
27.
(p. 100)Informal
and implicit standards of behaviorarecalled_____.
norms
28.
(p. 100)Sometimesnormsare
established by _____ statements that a leader or another member makes.
explicit
29.
(p. 106)Group
_____ refers to the psychological atmosphere and the interpersonal
relationships within a group.
climate
30.
(p. 107)_____
refers to the general belief that members can rely on each other.
Trust
31.
(p. 108)A
private, unstated goal that a member wants to achieve through a group and which
is often harmful to group accomplishment is called a(n)_____ item.
hiddenagenda
32.
(p. 108–109)_____
refers to the attachment group members feel toward each other.
Cohesiveness
33.
(p. 109)The
tendency not to thoroughly evaluate information is called _____.
groupthink
34.
(p. 111)In
establishing a supportive climate, _____ statements try to search honestly for
the best solution.
problem orientation
35.
(p. 109)In a
_____ climate, members are inclined to try to control, manipulate, and
criticize each other as persons.
defensive
True/False Questions
36.
(p. 87)Task
and socioemotional concerns surface at predictable periods in a group’s life.
TRUE
37.
(p. 86)Structuration
is the idea that group communication creates, maintains, and recreates a
group’s norms.
TRUE
38.
(p. 86)Even
though members know how to behave within their culture, laws do not enforce
this behavior.
TRUE
39.
(p. 90)Humor
is never an effective way to handle tension within a group.
FALSE
40.
(p. 90)Technology
makes managing task and socioemotional demands less complicated.
FALSE
41.
(p. 92)Some
models of group development have been more linear than others.
TRUE
42.
(p. 94–95)In
the assimilation stage of socialization, members of a group begin to work
together.
TRUE
43.
(p. 98–99)Individual
roles work to maintain harmonious relationships among group members.
FALSE
44.
(p. 99)Group
members must reinforce each other’s roles if they are to become stable.
TRUE
45.
(p. 96–97)Roles
in small groups are primarily formal—such as electing a chair of the group.
FALSE
46.
(p. 104)“Deviants”
can be helpful to a group.
TRUE
47.
(p. 108)Tony
can always be counted on to complete assignments in his group.He has
interpersonal trust.
TRUE
48.
(p. 108–109)Task
cohesiveness is less likely to produce groupthink than is interpersonal
cohesiveness.
TRUE
49.
(p. 111)Superiority
statements pull rank on other members, which can only strengthen a group.
FALSE
50.
(p. 110 & 112)Freedom
of expression must be discouraged if a group is to get along.
FALSE
Essay Questions
51.
(p. 88–91)Explain
the different types of factors that give rise to primary, secondary, and
tertiary tensions.
Answers will vary.
52.
(p. 91)What
is the best way to manage prolonged tertiary tension in a group?
Answers will vary.
53.
53. (p.
94–95)Name the five stages of group socialization. Give examples of
each stage.
Answers will vary.
54.
(p. 103–104) A group finds
that one member is highly deviant on an important issue or norm. In the order
in which they are likely to occur, describe the steps the group will probably
take until the member either conforms or the group gives up.
Answers will vary.
55.
(p. 107–109)Two kinds of trust
are essential for an open, productive climate when communicating in a group.
Name these types and explain why each is important.
Answers will vary.
56.
(p. 108)What
is a “hidden agenda” item? When might a hidden agenda item be beneficial and
harmful to a group?
Answers will vary.
57.
(p. 109–110)What are the major
differences between defensive and supportive group climates?
Answers will vary.
58.
(p. 100–102)Give three examples
each of group rules and group norms. What are the four common ways norms
develop? Give an example of each.
Answers will vary.
59.
(p. 110–112)Members need to pay
attention to the ethics of their behavior, particularly as a group’s roles and
norms develop. Patterns that form early in a group’s life guide their future
interaction and can be hard to break. That is why it is critical for those
patterns to be productive and to adhere to the highest standards of ethical
behavior. Name the four suggestions in your textbook that support ethical group
guidelines.
Answers will vary.
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