Criminal Justice Organizations Administration and Management 5th Edition by Stan Stojkovic – Test Bank
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TEST BANK
Chapter 3
MULTIPLE CHOICE
1. The
__________ dramatically expanded the power of law enforcement vis-á-vis constitutional
constraints.
2. Civil
Rights Act of 1871
3. Volstead
Act
4. USA
PATRIOT Act
5. Civil
Rights Act of 1964
ANS:
c
REF: p. 54
OBJ: LO1
2. The
__________ made prohibition the law of the land.
3. Civil
Rights Act of 1871
4. Volstead
Act
5. USA
PATRIOT Act
6. Civil
Rights Act of 1964
ANS:
b
REF: p.
64
OBJ: LO1
3. The
__________ opened the door to civil litigation against criminal justice
agencies.
4. Civil
Rights Act of 1871
5. Volstead
Act
6. USA
PATRIOT Act
7. Civil
Rights Act of 1964
ANS:
d
REF: p.
60
OBJ: LO1
4. The
major body of law that provided limited constitutional rights to prisoners and
dramatically changed the operations of corrections results from civil
litigation that is often based upon the:
5. Civil
Rights Act of 1871.
6. Volstead
Act.
7. USA
PATRIOT Act.
8. Civil
Rights Act of 1964.
ANS:
a
REF: p.
60
OBJ: LO1
5. In
__________, the U.S. Supreme Court effectively ended capital punishment in the
United States for more than a decade.
6. Tennessee v. Garner (1985)
7. Fuhrman v. Georgia (1972)
8. Blakely v. Washington (2004)
9. Roberson v. Texas (1991)
ANS:
b
REF: p.
59
OBJ: LO2
6. In
__________, the U.S. Supreme Court restricted the ability of a police officer
to shoot a fleeing felon.
7. Tennessee v. Garner (1985)
8. Furman v. Georgia (1972)
9. Blakely v. Washington (2004)
10.
Roberson v. Texas (1991)
ANS:
b
REF: p.
59
OBJ: LO2
7. The
_______________, passed in 2002, allowed law enforcement officers much more
latitude in securing search warrants.
1. Volstead
Act
2. USA
Patriot Act
3. Civil
Rights Act of 1964
4. Hobbs
Act
ANS:
b
REF: p.
59
OBJ: LO2
8. As an
organization’s environmental conditions change, __________ also change.
9. demands
for goods and services
10.
legal and resource limitations
11.
support for and opposition to the programs
12.
all of these
ANS:
c
REF: p. 56
OBJ: LO1
9. The
advent of the automobile into our society impacted the criminal justice system
by:
10.
expanding the range of operations for thieves.
11.
creating a public safety problem.
12.
increasing the efficiency of police patrols.
13.
all of these
ANS: d
REF: p.
57
OBJ: LO2
10.
The use of computer technology in the judicial system may:
11.
cause judges to suffer a case law information overload.
12.
hold judges to higher standards.
13.
serve to slow the process and create confusion.
14.
all of these.
ANS:
d
REF: p.
57
OBJ: LO2
11.
Researchers using large data sets to analyze the impact of the
three-strikes sentencing laws observed __________ on crime reduction in jurisdictions
where it is applied.
12.
no significant impact
13.
moderate positive impact
14.
significant positive impact
15.
moderate negative impact
ANS:
a
REF: p. 59
OBJ: LO2
12.
Perhaps the most dramatic legislation to affect the operations
of the criminal justice system is:
13.
the Violent Crime Control and Law Enforcement Act of 1994.
14.
the USA PATRIOT Act of 2001.
15.
the Comprehensive Crime Control Act of 1984.
16.
the Crime Control Act of 1990.
ANS: b
REF: p.
54
OBJ: LO2
13.
According to __________, the research on unemployment rates and
crime rates is conflicting.
14.
Thompson, Svirdoff, and McElroy
15.
Belknap
16.
Meyers and Simms
17.
Fearn
ANS: a
REF: p. 61
OBJ: LO2
14.
__________ suggests that income inequality may be a better
indicator of crime rate than poverty or unemployment.
15.
Thompson, Svirdoff, and McElroy
16.
Belknap
17.
Meyers and Simms
18.
Fearn
ANS:
a
REF: p. 61-62
OBJ: LO2
15.
__________ finds that offenders in communities with high income
inequality typically receive harsher sentences than offenders in other
jurisdictions.
16.
Thompson, Svirdoff, and McElroy
17.
Belknap
18.
Meyers and Simms
19.
Fearn
ANS:
d
REF: p.
62
OBJ: LO2
16.
__________ contend that the increasing rate of incarceration of
African Americans may be linked to labor market conditions.
17.
Thompson, Svirdoff, and McElroy
18.
Belknap
19.
Meyers and Simms
20.
Fearn
ANS:
c
REF: p. 62
OBJ: LO2
17.
Case law:
18.
a review of criminal court cases by state and/or federal
appellate courts.
19.
can emanate from civil litigation against criminal justice
agencies.
20.
impacts powerfully on criminal justice agencies.
21.
all of these
ANS:
d
REF: p.
61
OBJ: LO2
18.
Cases that most dramatically impact criminal justice agencies
are:
19.
federal cases claiming violation of the Fifth, Sixth, or Eighth
Amendments.
20.
state cases claiming violation of the Fifth, Sixth, or Eighth
Amendments.
21.
federal cases pled under United States Code, section 1983.
22.
state cases pled under United States Code, section 1983.
ANS:
c
REF: p. 60
OBJ: LO2
19.
A public agency that fails to maintain successful relationships
with its environment will:
20.
fail to be responsive to demands.
21.
not appropriate adequate resources and support for its
activities.
22.
be unable to adapt to significant environmental change.
23.
all of these
ANS:
d
REF: p.
76
OBJ: LO3
20.
__________ found that while we are incarcerating offenders at a
high rate, most citizens are not supportive of allocating funds for more prison
construction.
21.
Warren
22.
Rosch
23.
Benton and Silberstein
24.
Cohn, Rust, and Steen
ANS: d
REF: p.
64
OBJ: LO4
21.
__________ found that conservatives viewed the civil
disobedience, rioting, and looting of the 1960s and 1970s simply as lawless
conduct and advocated the increased use of coercive force to deal with it.
22.
Warren
23.
Rosch
24.
Benton and Silberstein
25.
Cohn, Rust, and Steen
ANS:
b
REF: p.
64
OBJ: LO5
22.
__________ suggests that our present attempts to control the
consumption of recreational drugs resembles our efforts to prohibit the use of
alcohol in the 1920s and 1930s.
23.
Warren
24.
Rosch
25.
Benton and Silberstein
26.
Cohn, Rust, and Steen
ANS:
a
REF: p. 64
OBJ: LO2
23.
__________ found that an increase in the population of a state
generally indicates that the state will soon be building additional prisons.
24.
Warren
25.
Rosch
26.
Benton and Silberstein
27.
Cohn, Rust, and Steen
ANS: c
REF: p. 62
OBJ: LO5
24.
A current example of symbolism at work can be found in the
program known as ___________________________________
1. Sexually
Violent Predator Registry
2. American
Missing Broadcast Emergency Response, or AMBER
3. Three
Strikes Law
4. Truth
in Sentencing Laws
ANS:
b
REF: p.
66
OBJ: LO7
25.
__________ found that influence is gained only through concerted
interest group effort.
26.
He, Zhao, and Lovrich
27.
Trojanowicz, Steele, and Trojanowicz
28.
Lauffer
29.
Olsen
ANS:
d
REF: p.
70
OBJ: LO6
TRUE/FALSE
1. Criminal
justice agencies have become especially effective at public relations and
influencing public opinion by using the media, especially with ad campaigns
encouraging citizens to take steps to prevent crime.
ANS:
F
REF: p.
82
OBJ: LO7
2. In
large systems, work processors become “street-level bureaucrats” who negotiate
rules for the allocation of scarce agency resources with clients.
ANS:
T
REF: p.
76
OBJ: LO4
3. Catecholamine,
dopamine, norepinephrine, and endorphins are examples of polydrugs.
ANS:
F
REF: p.
76
OBJ: LO5
4. The
news media act as a conduit between agencies and the environment.
ANS:
T
REF: p. 82
OBJ: LO3
5. Agency
boundaries, especially those of decoupled agencies, are permeable at the
operational level.
ANS:
T
REF: p.
84
OBJ: LO5
6. Administrators
must respond to all inputs, particularly when environmental demands are
contradictory or capricious.
ANS:
F
REF: p.
87
OBJ: LO6
7. A
society utilizes its political-legal system to perpetuate its most basic
values.
ANS:
T
REF: p.
67
OBJ: LO3
8. In
large organizations, the dominant coalition is the bulk of the organization’s
members.
ANS:
F
REF: p. 76
OBJ: LO1
9. Civil
litigation can only be filed in state courts.
ANS:
F
REF: p.
60
OBJ: LO2
10.
Technology impacts the inner workings of the criminal justice
system and changes the demands it must face.
ANS:
T
REF: p.
57
OBJ: LO2
FILL-IN
1. Large
organizations tend to become __________, that is, to face multiple environments
and interact with each environment at different organizational levels.
ANS: decoupled
REF: p.
76
OBJ: LO5
2. Recent
economic crises, such as the great recession of 2008, can cause major budget
shortfalls in __________________ budgets.
ANS: governmental
REF: p.
61
OBJ: LO1
3. Cultural
views and values become political when we try to operationalize them or make
them part of the official domain of __________.
ANS: government
REF: p.
67
OBJ: LO2
4. ________________have
dramatically increased the efficiency of our ability to communicate and store
enormous amounts of information
ANS: Smartphones
REF: pp.
53
OBJ: LO2
5. __________
relief is, in effect, a court order requiring a criminal justice agency to make
changes in its practices.
ANS:
Injunctive
REF: pp.
59
OBJ: LO3
6. Successful
__________ against a criminal justice agency may result in an order of monetary
and/or injunctive relief against the agency.
ANS:
litigation
REF: p.
60
OBJ: LO2
7. The
legal definition of crime is __________.
ANS: statutory
REF: p.
58
OBJ: LO1
8. __________
and court decisions provide the basic rules and authority for the criminal
justice system.
ANS: Legislation
REF: p. 59
OBJ: LO2
9. Computer
technology enable judges to do a __________ search from the bench while court
is in session.
ANS: case
law
REF: p.
59
OBJ: LO2
10.
We may define an organization’s __________ as any external
phenomenon, event, group, individual, or system.
ANS: environment
REF: p.
56
OBJ: LO1
ESSAY
1. Discuss
the major environmental influences on the agencies of the criminal justice
system.
ANS:
- There
are a number of environmental influences affecting the criminal justice
system and they include: Technology, Law, Economic conditions, Demographic
factors, Cultural conditions, Ecological conditions, and Political
conditions.
- Technology
can have both direct and indirect influence upon the criminal justice
system, while the law, and particularly, case law, provide the basic rules
and authority for the system itself.
- Economic
conditions can control the amount and the flow of resources to public
bureaucracies. Demographic factors, such as age of offenders or inmates
can have a great impact on criminal justice agencies.
- Cultural
conditions reflect the norms, values, symbols, behaviors and expectations
of society, and, as a result, they are reflected within the criminal
justice system. Ecological factors, on the other hand, can affect the
efficiency and effectiveness of public bureaucracies.
- Finally,
political conditions have an effect on organizations by bringing pressures
from both clients and constituents
REF: pp.
56-65
OBJ: L01
2. Describe
the political environment of the criminal justice system.
ANS:
- Fairchild
and Webb suggest that we view the political environment of the criminal
justice system as a complex decision-making apparatus. This apparatus
contains both formal and informal overlapping subsystems.
- The
formal system includes legislatures at federal, state and local levels.
These legislative bodies play a large role in determining how criminal
justice agencies formulate policy and procedure.
- The
informal system is comprised of sources that seek to apply pressures and
demands on bureaucratic systems. These sources may support or oppose
existing programs.
- The
political environment can vary greatly in its size and influence. Smaller,
rural communities often provide agencies with constant community input as
they are tied so closely with the local social system. Larger, more urban
communities tend to be shielded from such direct influence as citizen
complaints may be handled through formal channels.
REF: pp.
67-70
OBJ: LO3
3. Explain
the major relationships between environmental uncertainty and decoupled
organizations.
ANS:
- Duncan
posits that environmental uncertainty arises when organizations are unable
to estimate how probabilities will affect a decision; and when a lack of
information concerning the cost of an incorrect decision occurs.
- A
decoupled organization is one that faces multiple environments and
interacts with each environment at different levels of the organization.
These levels include a dominant coalition and work processors, as
described by Nokes.
- These
types of organization often face unique challenges, as the demands and
pressures placed upon the dominant coalition may vary from those faced by
work process groups.
- Decentralizing
large bureaucracies is one way to deal with the decoupling issue. As an
agency decentralizes, the work processors are given enough flexibility to
deal with local clientele.
REF: pp.
76-77
OBJ: LO4
4. Using
the terrorist attack on September 11, 2001 as an example, explain how changing
conditions can affect an organization.
ANS:
- As
a result of the attacks on September 11, 2011, organizations were forced
to react to a new political culture that would affect the practices of law
enforcement and security agencies.
- Spurred
by the nation’s fear of its inability to prevent such an attack, coupled
with the panic that another attack may occur, an overriding agency, now
known as Homeland Security was created by Congress.
- In
2002, the controversial Patriot Act was passed and allowed security
agencies and police personnel to detain and question suspicious persons
with unprecedented freedom. Airline and airport security completely
changed as a result of new legislative initiatives.
REF: pp.
53-54
OBJ: LO1
5. Explain
how an organization may use symbols and slogans to protect its boundaries.
ANS:
- Symbolism
can be a powerful communication tool for criminal justice organizations.
Agencies may use general symbolic statements that provide them with the
appearance of conforming to the demands of clients and constituents.
- Examples
of the use of symbolism include the use of specific terminology while
discussing players within the corrections systems. Guards have become
corrections officers, and inmates are now being called clients. Police no
longer simply fight crime, they serve and protect.
- Another
example is the use of the American Missing Broadcast Emergency Response,
or AMBER alerts. This program was developed after public outcry regarding
the seemingly alarming increase in the number of child abductions.
However, Griffin and Miller have shown that little empirical evidence
exist to support the effectiveness of this program.
REF:
pp.66-70
OBJ: LO7
TEST BANK
Chapter 5
MULTIPLE CHOICE
1. Proponents
of the __________ school of organizational theorists were concerned about how
employees fit into organizations beyond simply being workers.
2. behavioral
3. process
4. development
5. human
relations
ANS:
d
REF: p. 131
OBJ: LO3
2. Proponents
of the __________ school of organizational theorists emphasize the importance
of manager and leader behavior to motivation and other critical administrative
actions.
3. behavioral
4. process
5. development
6. human
relations
ANS:
a
REF: p.
131
OBJ: LO3
3. __________
theory includes the process of viewing people simplistically as either winners
or losers.
4. Need
5. Achievement-power-affiliation
6. Equity
7. Expectancy
ANS:
b
REF: pp.
137-138
OBJ: LO3
4. __________
theory is a rational approach to motivation.
5. Need
6. Achievement-power-affiliation
7. Equity
8. Expectancy
ANS:
d
REF: p. 139
OBJ: LO3
5. __________
theory is the most recognized theory of motivation.
6. Need
7. Achievement-power-affiliation
8. Equity
9. Expectancy
ANS:
a
REF: p.
132
OBJ: LO3
6. __________
theory stresses the importance of fairness in the organization.
7. Need
8. Achievement-power-affiliation
9. Equity
10.
Expectancy
ANS:
d
REF: p. 143
OBJ: LO3
7. A
basic concept of _________ theory is that performance equals motivation times
ability.
8. need
9. achievement-power-affiliation
10.
equity
11.
expectancy
ANS:
d
REF: p. 139
OBJ: LO3
8. The
second concern of __________ theory is that human beings must feel safe in
their environments and free from any threat of attack by aggressors.
9. need
10.
achievement-power-affiliation
11.
equity
12.
expectancy
ANS: a
REF: p.
133
OBJ: LO3
9. An
examination of both inputs and outputs is critical to understanding and
applying __________ theory.
10.
need
11.
achievement-power-affiliation
12.
equity
13.
expectancy
ANS:
c
REF: p.
143
OBJ: LO3
10.
__________ theory was originally developed by David McClelland.
11.
Need
12.
Achievement-power-affiliation
13.
Equity
14.
Expectancy
ANS: d
REF: p. 137
OBJ: LO3
11.
__________ theory was originally developed by Abraham Maslow.
12.
Need
13.
Achievement-power-affiliation
14.
Equity
15.
Expectancy
ANS:
a
REF: p.
133
OBJ: LO3
12.
The evolving discussion of __________ theory’s applicability to
the criminal justice system involves consideration of the concepts of
procedural justice and interactional justice.
13.
need
14.
achievement-power-affiliation
15.
equity
16.
expectancy
ANS:
c
REF: p.
143
OBJ: LO3
13.
__________ theory includes consideration of valences, or the
level of satisfaction or dissatisfaction produced by various outcomes.
14.
Need
15.
Achievement-power-affiliation
16.
Equity
17.
Expectancy
ANS:
d
REF: p. 139
OBJ: LO3
14.
__________ suggests that management must come to grips with the
fact that organizations, either private or public, can no longer exist in a
social vacuum.
15.
Theory X
16.
Theory Y
17.
Theory Z
18.
Need theory
ANS:
c
REF: p.
146
OBJ: LO3
15.
__________ has been the norm in traditional criminal justice
organizations.
16.
Theory X
17.
Theory Y
18.
Theory Z
19.
Need theory
ANS:
a
REF: p.
137
OBJ: LO3
16.
__________ posits that management has a responsibility to
structure a work environment that promotes the highest level of employee
motivation.
17.
Theory X
18.
Theory Y
19.
Theory Z
20.
Need theory
ANS:
c
REF: p.
137
OBJ: LO3
17.
McGregor considered the three fundamental assumptions of
__________ to be the conventional views of management.
18.
theory X
19.
theory Y
20.
theory Z
21.
need theory
ANS:
a
REF: p.
137
OBJ: LO3
18.
__________ has had limited application in public organizations.
19.
Theory X
20.
Theory Y
21.
Theory Z
22.
Need theory
ANS:
c
REF: p.
139
OBJ: LO3
19.
__________ suggests, fundamentally, that management has a
crucial role to play in motivating employees.
20.
Theory X
21.
Theory Y
22.
Theory Z
23.
Need theory
ANS:
b
REF: p. 137
OBJ: LO3
20.
Proponents of the ______ ________ ________ are concerned about
how employees fit into organizations beyond simply being workers.
21.
behavioral adaptation school
22.
human relations school
23.
Theory X school
24.
Theory Z school
ANS:
b
REF: p. 139
OBJ: LO3
21.
__________ suggests that there is a definite relationship
between job satisfaction among employees and management style.
22.
Theory X
23.
Theory Y
24.
Theory Z
25.
Need theory
ANS:
b
REF: p. 137
OBJ: LO3
22.
Supporters of __________ propose a team approach to policing.
23.
theory X
24.
theory Y
25.
theory Z
26.
need theory
ANS:
c
REF: p.
139
OBJ: LO3
23.
The _________ ______________ of motivation, developed by the
California Department of Corrections, has six basic elements.
24.
hybrid model
25.
manger’s model
26.
integrated model
27.
quality model
ANS:
c
REF: p. 153
OBJ: LO4
24.
Quality circle programs are based on the assumptions that:
25.
interactions among employees should maximize individual growth,
and such growth will maximize organizational effectiveness.
26.
limited management participation will enhance employees’ sense
of program ownership and commitment to program success.
27.
organizational goals should establish the structure of growth
opportunities.
28.
all of these
ANS:
a
REF: p. 150
OBJ: LO4
25.
The differing theoretical positions on employee motivation are
linked by employees’:
26.
needs.
27.
perspectives.
28.
viewpoints.
29.
all of these
ANS:
d
REF: p. 129
OBJ: LO4
TRUE/FALSE
1. The
behavioral school of management emphasizes workers’ behavior in relation to the
pursuit of organizational goals.
ANS:
F
REF: p. 132
OBJ: LO2
2. The
field of organizational development has its roots in the behavioral school of
management.
ANS:
F
REF: p. 132
OBJ: LO2
3. Equity
theory holds that an individual’s motivation level is affected by her or his
perception of fairness in the workplace.
ANS:
T
REF: p. 143
OBJ: LO3
4. Theories
of motivation evolved over the last century concurrent with the industrial
revolution.
ANS:
T
REF: p. 132
OBJ: LO2
5. The
developer of theory X considered its fundamental assumptions to be the
conventional views of management.
ANS:
T
REF: p.
137
OBJ: LO3
6. With
respect to the power motive and criminal justice personnel, research has been
done primarily within large urban police departments.
ANS:
F
REF: p. 138
OBJ: LO4
7. Expectancy
theory posits that police work, for example, relies on the belief among police
officers that their efforts will produce a reduction in crime.
ANS: T
REF: p. 139
OBJ: LO4
8. Theory
Y views the human condition optimistically.
ANS:
T
REF: p. 137
OBJ: LO3
9. Researchers
have found no useful purpose for quality circle programs within criminal
justice.
ANS:
F
REF: p. 150
OBJ: LO4
10.
The most recognized theory of motivation is McGregor’s need
theory.
ANS: F
REF: p. 137
OBJ: LO3
FILL-IN
1. __________
theory, developed by Maslow, is the most recognized theory of motivation.
ANS:
Need
REF: p. 133
OBJ: LO2
2. The
highest order of need is __________.
ANS:
self-actualization
REF: p.
134
OBJ: LO2
3. Theory
X can be summed up by saying that __________ consists of getting things done
through other people.
ANS:
management
REF: p.
137
OBJ: LO3
4. __________
theory is based on the belief that if a certain amount of effort is put forth,
a calculated outcome will result
ANS:
expectancy
REF: p. 139
OBJ: LO2
5. _________
needs are the most basic needs in accordance with Maslow’s hierarchy.
ANS: Physical
REF: p.
134
OBJ: LO2
6. __________
theory stresses the importance of fairness in the organization and how
employees perceive its application in the workforce.
ANS:
Equity
REF: p.
143
OBJ: LO5
7. Theory
Z suggests that __________ can no longer exist in a social vacuum.
ANS:
management
REF: p.
139
OBJ: LO3
8. Supporters
of theory Z propose a __________ approach to policing, with emphasis on the
collective responsibility of officers.
ANS:
team
REF: p.
139
OBJ: LO3
9. ________
________ are defined as small groups of employees who meet regularly to
identify and recommend solutions to problems in the workplace.
ANS: quality
circles
REF: p. 150
OBJ: LO4
10.
The __________ model of motivation emphasizes personal motives
and values, and employs processes that support members’ goals.
ANS:
integrated
REF: pp. 153-154
OBJ: LO5
ESSAY
1. Discuss
the six theories of motivating personnel.
ANS:
- The
most recognized theory of motivation derives from the work of Abraham
Maslow, who developed Need theory, based upon human’s physical and
psychological needs. Maslow argued that these needs affect human behavior
patterns. His list of needs include, physical, safety and security, social
or belonging, self-esteem, and self-actualization.
- The
second theory of motivation is called Theory X and Theory Y. This theory
was developed by Douglas McCregor in the late 1970s. Theory X maintains
that management must direct the efforts of personnel and must motivate and
control their actions. The belief is that people would ignore
organizational needs if left to their own devices. Theory Y posits that
people have only become ignorant or resistant to organizational needs due
to prior bad experiences. As a result, it is management’s job to arrange
organizational conditions so that people can achieve their own goals by working
towards organizational objectives.
- The
third theory of motivation is Achievement-Power-Affiliation Theory,
originally developed by David McClelland. This theory argues that workers
seek to achieve success through their own efforts, not necessarily based
on other factors. The theory also posits that people like to work on
projects that are challenging, but not impossible. Finally, proponents of
this theory would argue that people like to receive identifiable and
recurring feedback about their work.
- Fourth
is Expectancy theory, which posits that if a certain amount of work or
effort is put forth, a calculated outcome will result. That is to say,
there is a certain expectation that hard work will produce a predictable
result.
- The
fifth theory is called Equity theory. This theory holds that an
individual’s motivation level is affected by her or his perception of
fairness in the workplace. Individual motivation must be understood in
relation to how other employees are treated by management and/or the
organization.
- Theory
Z is the final theory of motivation. Theory Z is actually an extension of
Theory Y and posits that management must come to grips with the fact that
organizations, both private and public, can no longer exist in a social
vacuum. Management must learn to deal with employee motivational problems
in unique and diverse ways.
REF: pp.
132-145
OBJ: L03
2. Explain
need theory and relate it to a criminal justice personnel scenario.
- Abraham
Maslow, who developed Need theory, based motivational factors upon human’s
physical and psychological needs. Maslow argued that these needs affect
human behavior patterns. His list of needs include, physical, safety and
security, social or belonging, self-esteem, and self-actualization.
- Research
in criminal justice has supported some tenets of Maslow’s theory. It has
been demonstrated that older police officers and those with higher levels
of education perceive control of their environments and some autonomy as
critical to their job satisfaction.
- It
has also been demonstrated that corrections officers report leaving their
positions due to the inability of management to improve their working
conditions, which may also include their safety and security.
- Bennet
has argued that the structuring of police work makes it difficult for some
officer’s needs to be met. For example, some departments have shifts that
run twelve hours and involve a lot of waiting or idle time. Bennet has
also found that some police departments had difficulty dealing with
self-esteem needs of their officers.
REF: pp.
133-135
OBJ: L03
3. Define
and discuss quality circle programs.
ANS:
- Quality
circle programs are defined as small groups of employees, usually
non-management personnel from the same work unit, who meet regularly to
identify and recommend solutions to workplace problems.
- Quality
circle programs are based upon two assumptions. First, interactions among
employees should provide for the maximum growth of the individual. Second,
by providing conditions for the growth of employees, the organization will
become more effective. In other words, it is in the best interest of the
organization to promote the well being of the employee.
- Some
probation and police departments have implemented quality circle programs
with great success. Researchers have discovered that these types of
programs serve those completing “people work”, well.
- While
the research literature has been positive in regards to the implementation
of quality circles into criminal justice settings, it would be naïve to
suggest that they can be applied to all areas of the criminal justice
system.
REF: pp.
150-152
OBJ: L03
4. Explain
management by objectives.
ANS:
- It
is likely that no other innovation within management circles since the
1950s has had as much influence on organizations as management by
objectives (MBO). It can be defined as a process whereby individual
managers and employees identify goals and work toward their completion and
evaluation within a specified time period.
- Among
criminal justice organizations, Angell was the first researcher to suggest
that MBO could have a positive influence on police agencies. Angell saw
the democratization of police organizations as a step towards improving
the delivery of services.
- Some
researchers, however, have posited that MBO could be detrimental to police
agencies. Sherman argued that this democratic model would be deleterious
to police organizations because it grants decision-making authority to
teams of police, thereby ignoring the traditional police hierarchy.
Archambeult and Archambeault believed that in order for MBO to
work in any correctional setting, certain conditions must exist. First,
administrative personnel must truly be committed to MBO. Second, administrative
staff must be able to receive criticism and suggestions from employees. Third,
any MBO program must take into consideration the organization’s power
structure.
REF: pp.
151-153
OBJ: L03
5. Explain
equity theory and relate it to criminal justice agencies.
ANS:
- Equity
theory posits that an individual’s motivation level is affected by her or
his perception of fairness in the workplace. Individual motivation must be
understood in relation to how other employees are treated by management
and/or the organization. The theory rests on two fundamental assumptions:
individuals evaluate their own interpersonal relationships as they would
any other commodity; and second, individuals develop expectations about
their evaluation in the organization equivalent to the amount of
individual contribution they make.
- For
criminal justice organizations, the perception of inequity is fostered by
a number of factors beyond the control of administrators. For example, the
rigid structure of public contracts limits the ability of criminal justice
administrators to deal with inequities. As such, employees may perceive a
disjuncture between their work performance and the pay of other similarly
situated employees.
- Within
criminal justice organizations, employees perform a number of duties that
go beyond typical pay considerations. Pay incentives, such as those seen
in private industries with performance bonuses, simply do not exist within
a criminal justice position.
- Equity
theory can be applied, however, when one considers that being treated
fairly and with respect goes a long way in positions where the primary
motivation to perform is limited and appeals to more intrinsic rewards.
REF: pp.
145-147
OBJ: L03
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