Effective Leadership and Management in Nursing 8th Edition By Sullivan-Test Bank
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Sample
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Sullivan, Effective Leadership and Management,
8/e
Chapter 3
Question 1
Type: MCSA
The nurse manager tells a newly hired nurse that the unit practices
functional nursing. What should the new nurse expect?
1. One
nurse has responsibility for all the medications on the unit.
2. One
nurse has responsibility for all the needs of three clients.
3. One
charge nurse and one respiratory therapist have responsibility for all clients.
4. One
nurse and one nursing assistant have responsibility for ten clients.
Correct Answer: 1
Rationale 1: Functional nursing breaks
down client care into tasks assigned to the appropriate professional or skilled
caregivers. This may result in one nurse (the “med nurse”) administering all
the medications on the unit.
Rationale 2: Total patient care is given
by one nurse assigned to a few clients.
Rationale 3: Team or modular nursing
uses a variety of skilled caregivers to provide care to an assigned group of
clients.
Rationale 4: Team or modular nursing
uses a variety of skilled caregivers to provide care to an assigned group of
clients.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Implementation
Learning Outcome: 3-2: Describe what
types of nursing care delivery systems exist.
Question 2
Type: MCMA
A large metropolitan hospital uses differentiated practice as
part of the structure of nursing services. Following this plan, nursing
responsibilities are assigned based on which criteria?
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. Seniority
2. Educational
level
3. Experience
4. Nurse
preference
5. Affordability
Correct Answer: 2,3,4
Rationale 1: Seniority does not mean
competence.
Rationale 2: Differentiated practice
takes education (primarily associate’s degree and bachelor’s degree) into
consideration when determining nursing responsibilities.
Rationale 3: Experience is considered in
differentiated practice.
Rationale 4: Nurse preference is taken
into consideration in differentiated practice.
Rationale 5: While cost containment is
always an issue, in true differentiated practice it is not a primary
determinant of responsibilities.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-5: Explain
characteristics of effective delivery systems.
Question 3
Type: MCSA
The RN receives reports on eight clients in the morning. Client
assignments are then delegated to an LPN and two nursing assistants. The
morning is busy, with physician visits and new client orders, and the RN
communicates these new orders to the LPN and nursing assistants. The RN also
meets with the case manager to discuss nursing home placement for a client.
What type of nursing care delivery system is in place in this hospital?
1. Critical
pathways
2. Total
patient care
3. Team
nursing
4. Functional
nursing
Correct Answer: 3
Rationale 1: Critical pathways are a set
of strategies used by health care providers to attain expected outcomes.
Critical pathways are not a nursing care delivery system, and there are
insufficient data to determine if they are used in this scenario.
Rationale 2: Total patient care is given
by one nurse.
Rationale 3: The RN in this case is
leading a team. A variety of skilled caregivers cares for a group of clients.
Rationale 4: Functional nursing breaks
down the assignments into tasks.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Implementation
Learning Outcome: 3-2: Describe what
types of nursing care delivery systems exist.
Question 4
Type: MCMA
As the RN team leader, identify potential disadvantages of using
team nursing to deliver care to assigned clients.
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. Continuity
of care may suffer.
2. Client/staff
communication may be an issue.
3. There
is little cost savings to the institution.
4. Delegation
is necessary.
5. Not
as many professional staff are required.
Correct Answer: 1,2,4
Rationale 1: Continuity of care may
suffer when care is given by more than one person.
Rationale 2: Team nursing requires excellent
communication skills in all team members, who must communicate with clients,
families, and each other.
Rationale 3: Team nursing does save on
personnel costs.
Rationale 4: The RN must be careful to
delegate only tasks that are appropriate for the skill level and licensure of
the designated personnel. The RN is ultimately responsible for all client care.
Rationale 5: Team nursing does reduce
the numbers of professional staff required.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-3: Discuss the
positive and negative aspects of different systems.
Question 5
Type: MCSA
The hospital is opening its first intensive care unit. The nurse
executive should plan to staff this unit according to which model of care?
1. Functional
nursing
2. Team
nursing
3. Total
patient care
4. Modular
nursing
Correct Answer: 3
Rationale 1: Functional nursing has the disadvantages
of less continuity of care and potentially less skilled personnel caring for
the client.
Rationale 2: Team nursing has the
disadvantage of not having a professional nurse attending to all client care
needs.
Rationale 3: In total patient care, one
nurse cares for a client and, being totally accountable for the client, can
give continuous, holistic, and expert care.
Rationale 4: Modular nursing is somewhat
synonymous with team nursing and has the disadvantage of not having a
professional nurse to attend to all client care needs.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-5: Explain characteristics
of effective delivery systems.
Question 6
Type: MCMA
The hospital administration is considering adopting primary
nursing as its model of nursing care delivery. Disadvantages of this method are
that
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. The
client may have multiple primary nurses if transfers within the facility are
necessary.
2. Physician
satisfaction is decreased.
3. Staff
nurses cannot be held legally liable for care provided outside their work
hours.
4. It
requires a knowledge-based nursing practice model.
5. All
persons caring for the client must have excellent communication skills.
Correct Answer: 1,3,5
Rationale 1: If a client requires
transfer between units, a new primary nurse will be assigned in each unit. In
some cases, this could result in multiple primary care nurses during one
hospitalization.
Rationale 2: Physician, nurse, and
client satisfaction is generally increased with primary care.
Rationale 3: The premise of primary
nursing is that the nurse holds 24-hour-a-day accountability for client care.
Legally, nurses cannot be accountable for care provided outside their work
hours.
Rationale 4: Requiring a knowledge-based
nursing practice model is seen as an advantage of primary nursing.
Rationale 5: Excellent communication
must exist between the primary nurse and associate nurse. This is often
difficult.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Implementation
Learning Outcome: 3-3: Discuss the
positive and negative aspects of different systems.
Question 7
Type: MCSA
A newly licensed RN is beginning a job search. This nurse would
be best served by working in an organization that provides which nursing care
delivery system?
1. Primary
nursing
2. Total
nursing care
3. Functional
nursing
4. Practice
partnerships
Correct Answer: 4
Rationale 1: The nurse providing primary
nursing must be very autonomous. This is not the best environment for a newly
licensed RN.
Rationale 2: The nurse providing total
nursing care must be very autonomous. This is not the best environment for a
newly licensed RN.
Rationale 3: In functional nursing, the
RN leads the team. The newly licensed RN does not have sufficient experience
for this role.
Rationale 4: Practice partnerships allow
for two personnel to work together in giving client care. Ideally, a senior RN
can be paired with a novice RN.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-1: Describe how the
delivery system structures nursing care.
Question 8
Type: MCSA
In order to organize services needed to achieve specific client
outcomes, hospital administrators should consider what type of client care
delivery system?
1. Functional
nursing
2. Differentiated
practice
3. Case management
4. Primary
nursing
Correct Answer: 3
Rationale 1: Functional nursing does not
focus on specific outcomes.
Rationale 2: Differentiated practice
does not focus on specific outcomes.
Rationale 3: Case management organizes
client care by major diagnoses and focuses on attaining predetermined outcomes
within a specific time frame.
Rationale 4: Primary nursing does not
focus on specific outcomes.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-2: Describe what
types of nursing care delivery systems exist.
Question 9
Type: MCSA
The RN working on an orthopedic unit is caring for a
postoperative client with a hip replacement who is not transferring well from
bed to chair. The client is behind on the mobility training program. What
action is the nurse’s priority?
1. Instruct
physical therapy to increase treatments to four times daily.
2. Contact
the family to discuss preoperative mobility problems.
3. Inform
the case manager of variance in the critical pathway.
4. Discuss
the problem with the client’s surgeon.
Correct Answer: 3
Rationale 1: Ordering an increase in
physical therapy is not within the scope of nursing and would not be the
priority action.
Rationale 2: The family may have
important information about the client’s mobility, but this is not the priority
action.
Rationale 3: The case manager tracks all
variances, reports to the collaborative team, and may revise the critical
pathway.
Rationale 4: Discussing the problem with
the surgeon is not the priority action.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Implementation
Learning Outcome: 3-4: Describe evolving
types of delivery systems that have emerged.
Question 10
Type: MCSA
A hospital is concerned about low customer satisfaction ratings
and poor evaluation on quality indicators. The nurse managers are asked to
implement a nursing delivery system that is cost-effective and improves both
customer satisfaction and quality of care. Which nursing delivery system should
the managers implement?
1. Total
patient care
2. Functional
nursing
3. Team
nursing
4. Patient-centered
nursing
Correct Answer: 4
Rationale 1: Total patient care is
costly and less efficient for nursing staff.
Rationale 2: Functional nursing is
cost-effective but lacks continuity of care.
Rationale 3: Team nursing is cost-effective
but may lack continuity of care, which can cause client dissatisfaction.
Rationale 4: The focus of
patient-centered nursing is the promotion of efficiency, quality, and cost
control.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-2: Describe what
types of nursing care delivery systems exist.
Question 11
Type: MCMA
Which statement by a newly licensed nurse indicates an
understanding of why it is necessary to structure nursing care?
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. “It
helps to coordinate care to a group of clients.”
2. “It
organizes care responsibilities.”
3. “It
ensures that the staff doesn’t get overtime.”
4. “It
improves physician efficiency.”
5. “It
provides skilled care by skilled staff.”
Correct Answer: 1,2,5
Rationale 1: Structure is necessary to
ensure that care is coordinated.
Rationale 2: Structure is necessary to
ensure that all care responsibilities are covered.
Rationale 3: While structure may make
nursing care more efficient, it does not ensure that no overtime will be
necessary.
Rationale 4: The objective of
structuring nursing care is not to ensure physician efficiency.
Rationale 5: Structuring nursing care
helps to assign nurses with certain skills to clients whose care requires those
skills.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-1: Describe how the
delivery system structures nursing care.
Question 12
Type: MCSA
Which is the most important consideration in choosing a
structure for nursing care?
1. Client
need
2. Efficiency
3. Cost
4. Timeliness
Correct Answer: 1
Rationale 1: While all four options are
important, client need takes precedence over the others because nursing
provides a service to the client.
Rationale 2: Efficiency can be improved
by choosing the correct nursing care delivery system, but this is not the most
important consideration.
Rationale 3: Costs can be contained by
choosing the correct nursing care delivery system, but this is not the most
important consideration.
Rationale 4: Timeliness of care can be
improved by choosing the correct nursing care delivery system, but this is not
the most important consideration.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-1: Describe how the
delivery system structures nursing care.
Question 13
Type: MCMA
Which nursing interventions would be in line with the chronic
care model?
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. Blood
sugar is measured frequently in an attempt to achieve tight glycemic control.
2. The
nurse provides the client with the URL for a new website dedicated to
self-management of a chronic respiratory disease.
3. The
nurse advocates for the client who has decided to forego further dialysis.
4. Client
information is entered into an electronic medical record.
5. Information
about the operating hours of a community recreation center is provided to the
client with coronary artery disease.
Correct Answer: 2,3,4,5
Rationale 1: The chronic care model
manages how care is delivered, not a specific disease.
Rationale 2: Self-management is one of
the six components of the chronic care model.
Rationale 3: Decision support is one of
the six components of the chronic care model.
Rationale 4: Use of clinical information
systems is essential to the chronic care model.
Rationale 5: Use of community resources
is one of the six components of the chronic care model.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Implementation
Learning Outcome: 3-4: Describe evolving
types of delivery systems that have emerged.
Question 14
Type: MCSA
What is the primary belief behind the evolution of the clinical
microsystem as a nursing care delivery system?
1. Those
who deliver the nursing care make the most educated decisions for a particular
unit.
2. Clinical
decisions are best made by the clients who are served by a particular unit.
3. Clinical
decisions are best made by nursing leaders for all units within that particular
hospital.
4. Nurses
working in a particular service area are best suited to make decisions for the
clients in that area.
Correct Answer: 1
Rationale 1: The clinical microsystem
method allows those who are involved in the smallest unit of care to make the
decisions for that unit.
Rationale 2: Clinical decisions should
be made by professional health care providers, with client input.
Rationale 3: Decision making “from the
top” is not reflected in the clinical microsystem structure.
Rationale 4: Clinical microsystems
involve a core team of caregivers, not all the nurses working in a particular
service area.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Implementation
Learning Outcome: 3-4: Describe evolving
types of delivery systems that have emerged.
Question 15
Type: MCSA
One of the nurse competencies of the synergy care delivery model
is “moral agency.” Which action is an example of that trait?
1. The
nurse commits a medication error and reports it to the charge nurse.
2. The
nurse collaborates well with the rest of the health care team.
3. The
nurse is able to think ahead to the client’s next need.
4. The
nurse who does not have good baseline knowledge of a client’s disease process
researches it on a day off work.
Correct Answer: 1
Rationale 1: Moral agency is “doing the
right thing.” Reporting a medication error is the right thing to do.
Rationale 2: Collaboration is a
desirable characteristic but does not describe moral agency.
Rationale 3: Systems thinking is a
desirable characteristic but does not describe moral agency.
Rationale 4: This is a description of
clinical inquiry, not moral agency.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Evaluation
Learning Outcome: 3-5: Explain
characteristics of effective delivery systems.
Question 16
Type: MCSA
Regardless of which delivery system or combination of delivery
systems is appropriate, which skill is required for effective use?
1. Flexibility
2. Strict
adherence
3. Persistence
4. Resistance
to change
Correct Answer: 1
Rationale 1: Flexibility is a skill
imperative when choosing a delivery system(s) for nursing care. The system must
meet client and staff needs and organizational and unit-specific goals, as well
as remain within cost constraints. If not, flexibility allows for change to
occur to alter the system as necessary to achieve the desired effects.
Rationale 2: Strict adherence to a set
of rules or structure is not appropriate in today’s health care environment,
where adaptability is essential.
Rationale 3: The nurse should be
persistent in learning new roles, but persistence is not the best answer to
this question.
Rationale 4: Resistance to change is not
a desirable skill in today’s health care environment.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Assessment
Learning Outcome: 3-4. Describe evolving
types of delivery systems that have emerged.
Question 17
Type: MCMA
What should the nurse executive consider when planning the
nursing care delivery system of a new hospital?
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. How
to optimize use of nursing knowledge
2. The
system used by competing hospitals
3. How
to ensure that clients receive optimal care
4. Skill
sets likely to be present in the nurses who will be employed at the hospital
5. What
groups of nurses are available for employment
Correct Answer: 1,3,4,5
Rationale 1: Optimizing the knowledge of
the available nurses is an important component of deciding on a nursing care
delivery system.
Rationale 2: The system used by
competing hospitals is not of great importance in choosing the system for a new
hospital.
Rationale 3: The provision of safe and
effective nursing care is the most important of all considerations.
Rationale 4: Optimizing nursing skills
is an important consideration when choosing a nursing care delivery system.
Rationale 5: The nurse executive must
consider who is available to fill the nursing positions in the organization.
Creating a system that requires employing numbers of nurses or nurses with
particular specialties or education levels will not be effective if those nurses
are not available to employ.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-1: Describe how the delivery
system structures nursing care.
Question 18
Type: MCSA
A change in nursing care delivery system is being considered by
hospital administrators. Which information should the nurse executive add to
this discussion?
1. “There
has been little change in nursing care delivery over the last few years.”
2. “We
must look to the nursing process for guidance in nursing care.”
3. “Too
much time is spent deciding on a system of care.”
4. “Any
system is okay, as long as the nurses follow it.”
Correct Answer: 2
Rationale 1: Nursing care delivery
systems are in continual revision as nurses strive to find the perfect system
for providing care to clients with varying degrees of need.
Rationale 2: The nursing process
reflects nursing care and consists of assessment, planning, implementation, and
evaluation.
Rationale 3: A comfortable and efficient
system for delivery of care is important to client outcomes.
Rationale 4: The system must be safe,
efficient, and effective.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-1: Describe how the
delivery system structures nursing care.
Question 19
Type: MCMA
A nursing team consists of an RN, two LPNs, and two UAPs. Which
work would be completed by the RN?
Note: Credit will be given only if all correct choices and no
incorrect choices are selected.
Standard Text: Select all that apply.
1. Reviewing
the client’s plan of care with the UAPs
2. Discussing
the client’s increasing shortness of breath with the LPN
3. Updating
the care plan of a client who will undergo surgery tomorrow
4. Administering
oral medications to clients
5. Calling
the physician to discuss the client’s response to a new treatment
Correct Answer: 1,2,3,5
Rationale 1: The RN team leader is
responsible for conducting the nursing care conference and reviewing the
client’s plan of care with the team.
Rationale 2: The RN team leader guides
the client care and helps to resolve any problems that may occur.
Rationale 3: Developing and updating
nursing care plans is the work of the RN team leader.
Rationale 4: Typically the team leader
is involved in indirect client care activities.
Rationale 5: Communicating and collaborating
with physicians is generally the responsibility of the team leader.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care
Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Planning
Learning Outcome: 3-2: Describe what
types of nursing care delivery systems exist.
Question 20
Type: MCSA
The RN leader of a team overhears one of the UAPs on the team
say, “I’ll sure be glad when I get my RN license. All they do is sit around doing
paperwork.” How does the RN interpret this comment?
1. As a
need to be more involved in direct client care when this UAP is on the team
2. As a
common disadvantage of the team approach to nursing
3. As an
indication that this UAP should be reported for unprofessional behavior
4. As
confirmation that UAPs are poorly educated and do not work well on teams
Correct Answer: 2
Rationale 1: The RN must focus on the
work that requires RN skills. In some cases, this work consumes much of the
shift. The RN should not ignore that work to placate the UAP.
Rationale 2: Resentment against the team
leader for not doing “real nursing” is a common drawback of team nursing.
Rationale 3: Reporting the UAP for
unprofessional behavior will not make the resentment go away and may make the
situation worse.
Rationale 4: There is no indication that
this UAP is not educated or does not work well on a team. The UAP may not
understand the roles on the team.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing
Process: Evaluation
Learning Outcome: 3-3: Discuss the
positive and negative aspects of different systems.
Question 21
Type: MCMA
A nursing unit has just completed a 6-month trial of using team
nursing to provide care. The overwhelming opinion of the staff is that the
experiment was a disaster. What are the most common reasons team nursing is not
successful?
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