Employee Training & Development 8Th Edition by Raymond Noe- Test Bank

 

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Sample Test

Employee Training and Development, 8e (Noe)

Chapter 3   Needs Assessment

 

1) Which of the following statements is true of needs assessment?

1.   A) The process should not provide information regarding outcomes to evaluate training.

2.   B) Upper- and mid-level managers should be excluded.

3.   C) The process can determine if training is the appropriate solution.

4.   D) The process needs to be lengthy and comprehensive.

 

Answer:  C

Difficulty: 2 Medium

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

2) ________ involves determining whether performance deficiencies result from lack of knowledge or skill.

1.   A) Organizational analysis

2.   B) Person analysis

3.   C) Skill analysis

4.   D) Task analysis

 

Answer:  B

Difficulty: 1 Easy

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

3) ________ analysis involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers.

1.   A) Organizational

2.   B) Task

3.   C) Gap

4.   D) Support

 

Answer:  A

Difficulty: 1 Easy

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

4) According to the text, collecting data on social support for training from managers and peers is a component of which level of analysis?

1.   A) organizational analysis

2.   B) personal analysis

3.   C) task analysis

4.   D) a and b

 

Answer:  D

Difficulty: 3 Hard

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

5) ________ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

1.   A) Operational workers

2.   B) Instructional designers

3.   C) Mid-level managers

4.   D) Upper-level managers

 

Answer:  C

Difficulty: 1 Easy

Learning Objective:  03-03 Discuss the concerns of upper- and mid-level managers and trainers in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

6) Which of the following methods is inexpensive and allows for the collection of data from a large number of individuals?

1.   A) survey

2.   B) observation

3.   C) focus group

4.   D) interview

 

Answer:  A

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

7) A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail.

1.   A) crowdsourcing

2.   B) interviewing

3.   C) surveys

4.   D) observation

 

Answer:  C

Difficulty: 2 Medium

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

8) ________ are useful for exploring complex or controversial issues.

1.   A) Surveys

2.   B) Observations

3.   C) Focus groups

4.   D) Historical data reviews

 

Answer:  C

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

9) ________ refers to asking a large group of employees to provide information for needs assessment.

1.   A) Crowdsourcing

2.   B) Historical data review

3.   C) Focus group

4.   D) Benchmarking

 

Answer:  A

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

10) ________ refers to the process of a company using information about other companies’ training practices.

1.   A) Brainstorming

2.   B) Crowdsourcing

3.   C) Outsourcing

4.   D) Benchmarking

 

Answer:  D

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

11) In the needs assessment process, organizational analysis involves identifying ________.

1.   A) the training resources that are available

2.   B) employees’ personal characteristics

3.   C) the conditions under which tasks are performed

4.   D) the employees who require training

 

Answer:  A

Difficulty: 1 Easy

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

12) Which of the following is not a component of organizational analysis?

1.   A) the company’s strategic direction

2.   B) support of managers, peers, and employees for training

3.   C) training resources

4.   D) none of the above—each is a key component

 

Answer:  D

Difficulty: 1 Easy

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

13) Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text?

1.   A) person analysis

2.   B) task analysis

3.   C) support analysis

4.   D) discrepancy analysis

 

Answer:  A

Difficulty: 2 Medium

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

14) A needs assessment conducted at McDonald’s was presented in the text. Which of the following is NOT true of its needs assessment process?

1.   A) The organization’s business strategy was reevaluated to ensure that training was in alignment with its strategy.

2.   B) Employees’ education level, gender, language, age, and generation were examined.

3.   C) Responsibilities, tasks, and leadership skills for each job were analyzed.

4.   D) Data about the frequency of use of training online content and its accessibility were assessed.

 

Answer:  A

Difficulty: 2 Medium

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

15) Employees’ readiness for training includes identifying whether ________.

1.   A) the work environment will facilitate learning and not interfere with performance

2.   B) an organization should develop training programs by itself or buy them from a vendor

3.   C) coworkers are supportive of employees

4.   D) managers are using a similar frame of reference when they evaluate associates using the same competencies

 

Answer:  A

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

16) The goal of ________ analysis is determining what is responsible for the difference between employees’ current and expected levels of performance.

1.   A) person

2.   B) performance

3.   C) discrepancy

4.   D) gap

 

Answer:  D

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

17) A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

1.   A) root cause

2.   B) gap

3.   C) performance

4.   D) discrepancy

 

Answer:  A

Difficulty: 1 Easy

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

18) In person analysis, ________ relate(s) to resources employees need to help them learn.

1.   A) outputs

2.   B) inputs

3.   C) consequences

4.   D) feedback

 

Answer:  B

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

19) ________ relates to intellectual capability and general intelligence.

1.   A) Basic skills

2.   B) Cognitive ability

3.   C) Self-efficacy

4.   D) Reading ability

 

Answer:  B

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

20) Trainee self-efficacy can be increased by ________.

1.   A) letting them know that the purpose of training is to identify areas in which employees are incompetent

2.   B) providing limited information about the training program prior to the actual training

3.   C) convincing them training is important

4.   D) showing the successes of peers in similar jobs

 

Answer:  D

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

21) Which of the following statements is most true about age and generation in the context of training?

1.   A) The speed with which people process information increases with age.

2.   B) Gen Xers dislike close supervision.

3.   C) Motivation tends to decrease with age.

4.   D) Traditionalists prefer more of a self-directed training environment.

 

Answer:  B

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

22) Which of the following is considered an “input” in the context of person analysis?

1.   A) awareness of performance standards

2.   B) social support

3.   C) cognitive ability

4.   D) conscientiousness

 

Answer:  B

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

23) Which of the following refers to the type of rewards that employees receive for performing well?

1.   A) consequences

2.   B) feedback

3.   C) motivators

4.   D) outcomes

 

Answer:  A

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

24) In which of the following instances is training most likely needed?

1.   A) Employees have the knowledge and skill to perform a job, but they have inadequate input.

2.   B) Employees have the knowledge and skill to perform a job, but they lack feedback.

3.   C) Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

4.   D) Employees have the knowledge and skill to perform a job, but the consequences are inadequate.

 

Answer:  C

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

25) Which of the following issues is addressed by task analysis?

1.   A) Who needs training?

2.   B) What is the focus of training?

3.   C) Does training support the company’s strategic direction?

4.   D) Should training be built or bought?

 

Answer:  B

Difficulty: 2 Medium

Learning Objective:  03-06 Discuss the steps involved in conducting a task analysis.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

26) Which one of the following is true of task analysis?

1.   A) It should be undertaken before organizational analysis.

2.   B) It involves breaking a task into several jobs.

3.   C) It should be undertaken before a person analysis.

4.   D) It involves determining KSAOs needed to perform specific tasks.

 

Answer:  D

Difficulty: 1 Easy

Learning Objective:  03-06 Discuss the steps involved in conducting a task analysis.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

27) The first step in task analysis is to ________.

1.   A) develop a preliminary list of tasks performed on the job

2.   B) select the job or jobs to be analyzed

3.   C) identify the KSAOs important for successful task performance

4.   D) identify important and frequently performed tasks for which training is required

 

Answer:  B

Difficulty: 1 Easy

Learning Objective:  03-06 Discuss the steps involved in conducting a task analysis.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

28) Which of the following statements is true of competency models?

1.   A) They are useful for a variety of HRM practices, not just training and development.

2.   B) They provide a tool for determining what skills are necessary to meet current and future needs.

3.   C) They provide common criteria for identifying appropriate training activities for employees.

4.   D) All of the above

 

Answer:  D

Difficulty: 1 Easy

Learning Objective:  03-08 Explain competency models and the process used to develop them.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

29) In the process of developing a competency model, the job or position to be analyzed is identified after ________.

1.   A) the needs assessment strategy is selected

2.   B) the effective and ineffective job performers are identified

3.   C) the business strategy and goals are identified

4.   D) the competencies responsible for effective and ineffective performance are identified

 

Answer:  C

Difficulty: 2 Medium

Learning Objective:  03-08 Explain competency models and the process used to develop them.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

30) Which of the following statements is true of rapid needs assessment?

1.   A) It involves using a large amount of resources, such as money and SMEs.

2.   B) It ultimately results in the sacrifice of the quality of the process.

3.   C) Its scope is independent of the size of the potential pressure point.

4.   D) It opts for methods that provide results in which trainers have the greatest confidence.

 

Answer:  D

Difficulty: 2 Medium

Learning Objective:  03-08 Explain competency models and the process used to develop them.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

31) Pressure points almost always suggest that a training need is present in the organization.

 

Answer:  FALSE

Difficulty: 2 Medium

Learning Objective:  03-08 Explain competency models and the process used to develop them.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

32) The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are well designed.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-03 Discuss the concerns of upper- and mid-level managers and trainers in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

33) Upper-level managers are not usually involved in identifying which employees need training.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-03 Discuss the concerns of upper- and mid-level managers and trainers in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

34) Mid-level managers typically determine how much of their budgets will be devoted to training during the needs assessment process.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-03 Discuss the concerns of upper- and mid-level managers and trainers in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

35) Subject-matter experts (SMEs) should have an understanding of the company’s language, tools, and products.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

36) Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

37) A primary advantage of crowdsourcing for conducting a needs assessment is the speed to coordinate this data-collection effort.

 

Answer:  FALSE

Difficulty: 2 Medium

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

38) A disadvantage of historical data reviews in conducting a needs assessment is data potentially being incomplete, inaccurate, or not fully reflective of performance.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

39) Surveys do not allow many employees to participate in the needs assessment process.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

40) Surveys and interviews share common disadvantages as needs assessment methods.

 

Answer:  FALSE

Difficulty: 2 Medium

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

41) Online technology is useful in the needs assessment process because it is most effective in generating detailed content.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

42) Age does not affect how they prefer to learn.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

43) One of the better ways to assess self-efficacy prior to training is through a cognitive ability assessment.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

44) One of the best means to enhance trainees’ self-efficacy beliefs is to explain the importance of learning new knowledge and skills for enhanced organizational performance.

 

Answer:  FALSE

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

45) It is important to assess trainees’ level of cognitive ability during the needs assessment process because cognitive ability is the person characteristic that most strongly impacts trainees’ confidence to learn.

 

Answer:  FALSE

Difficulty: 2 Medium

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

46) The importance of cognitive ability for job success increases with job complexity.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

47) Determining a job’s cognitive ability requirement is part of the task analysis process.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

 

 

48) It is generally advisable to design training materials at a reading level that is slightly above trainees’ ability in order to “stretch” them during training.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-04 Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

49) To motivate employees to learn in training programs, managers should always avoid informing the employees of their skill deficiencies.

 

Answer:FALSE

Difficulty: 1 Easy

Learning Objective:  03-05 Create conditions to ensure that employees are receptive to training.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

50) To motivate employees to learn in training programs, they should be given a choice of what training programs to attend.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-05 Create conditions to ensure that employees are receptive to training.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

51) One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

 

Answer:  TRUE

Difficulty: 1 Easy

Learning Objective:  03-05 Create conditions to ensure that employees are receptive to training.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

52) Task analysis should be undertaken only after the organizational analysis has determined that the company wants to devote time and money for training.

 

Answer:  TRUE

Difficulty: 2 Medium

Learning Objective:  03-06 Discuss the steps involved in conducting a task analysis.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

53) A task analysis should be undertaken prior to an organizational analysis.

 

Answer: FALSE

Difficulty: 2 Medium

Learning Objective:  03-06 Discuss the steps involved in conducting a task analysis.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

54) It is always important to conduct a thorough needs assessment at the organization, personal, and task levels of analysis.

 

Answer:  FALSE

Difficulty: 2 Medium

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

55) Competency models are typically only used for training purposes.

 

Answer:  FALSE

Difficulty: 1 Easy

Learning Objective:  03-08 Explain competency models and the process used to develop them.

Accessibility:  Keyboard Navigation

Gradable:  automatic

 

56) Name and describe the three levels of analyses for conducting a needs assessment.

 

Answer:

•  Organization analysis involves determining the appropriateness of training for the organization overall, given its strategy, resources, and support for training.
•  Person analysis involves determining whether performance deficiencies result from lack of ability or from a motivational or work-design problem. It also involves determining who needs training and employee readiness for training.
•  Task analysis identifies the important tasks, knowledge, skills, and behaviors that need to be addressed in training.

Difficulty: 1 Easy

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  manual

 

 

 

57) Describe what problems might arise if a proper needs assessment is not conducted.

 

Answer:  If needs assessment is not properly conducted, any one or more of the following situations could occur.

 

•  Training may be incorrectly used as a solution to a performance problem.
•  Training programs may have the wrong content, objectives, or methods.
•  Trainees may be sent to training programs for which they do not have the basic skills, prerequisite skills, or confidence to learn.
•  Training will not deliver the expected learning, behavior change, or financial results.
•  Money will be spent on training programs that are unnecessary because they are unrelated to the company’s business strategy.

Difficulty: 2 Medium

Learning Objective:  03-01 Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  manual

 

58) Why should upper level managers be included in the needs assessment process?

 

Answer:  Upper-level managers need to help determine if training is related to the company’s business strategy and what type of training may be required. Upper level managers are involved to identify the role of training in relation to other HRM practices and determine if the necessary support exists within the organization to support training. They should also determine what strategic competencies are necessary for organizational success and determine employees that would benefit most from training. It is necessary to include top management because they are central to creating the overall architecture and support for a learning organization.

Difficulty: 2 Medium

Learning Objective:  03-03 Discuss the concerns of upper- and mid-level managers and trainers in needs assessment.

Accessibility:  Keyboard Navigation

Gradable:  manual

 

 

 

59) Describe the advantages and disadvantages of observation, interviews, and the use of historical data as methods for conducting a needs assessment.

 

Answer:Observation

Advantages: relevant data, minimizes interruption of work

Disadvantages: requires skill in observation, employee behavior may be affected by being observed

 

Interview

Advantages: good at uncovering detail, can explore unexpected issues

Disadvantages: time consuming, potentially socially desirable responses, difficult to analyze

 

Historical data

Advantages: provides data related to performance and practices

Disadvantages: data may be inaccurate, incomplete, or not fully reflective of performance

Difficulty: 2 Medium

Learning Objective:  03-02 Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.

Accessibility:  Keyboard Navigation

Gradable:  manual

 

60) Name and describe the uses of competency models.

 

Answer:   Competency models are useful in several respects:

 

•  They identify behaviors needed for effective job performance.
•  They provide a tool for determining what skills are necessary to meet today’s needs and the company’s future skill needs.
•  They help to determine what skills are needed at different career points.
•  They provide a framework for ongoing coaching and feedback to develop employees for current and future roles.
•  They create a “road map” for identifying and developing employees who may be candidates for managerial positions (succession planning).
•  They provide a common set of criteria that are used for identifying appropriate training activities for employees as well as for evaluating and rewarding them. This helps integrate and align the company’s HR systems and practices.

Difficulty: 2 Medium

Learning Objective:  03-08 Explain competency models and the process used to develop them.

Accessibility:  Keyboard Navigation

Gradable:  manual

 

Employee Training and Development, 8e (Noe)

Chapter 5   Program Design

 

1) The pre-training phase primarily involves ________.

1.   A) encouraging learners to apply what they have learned to their work

2.   B) preparing a concept map and curriculum road map to facilitate learning

3.   C) preparing, motivating, and energizing trainees to attend the learning event

4.   D) preparing instruction (classes, courses, programs, lessons) to facilitate learning

 

Answer:  C

Difficulty: 2 Medium

Learning Objective:  05-01 Choose and prepare a training site based on how trainees will be involved and interact with the content and each other in the course.

Accessibility:  Keyboard Navigation

Gradable:  automatic