Empowerment Series The Skills of Helping Individuals, Families, Groups, and Communities, Enhanced , 8th Edition by Lawrence Shulman – Test Bank

 

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Sample Test

Chapter_03_The_Preliminary_Phase_of_Work

 

1. ​The skill of getting in touch with potential feelings and concerns that the client may bring to the helping encounter is:   a. ​Empathy.   b. ​Contemplation.   c. ​Tuning in   d. Tuning out   ANSWER:   c REFERENCES:   75 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

2. Of the following elements, which is NOT part of Lum’s framework for culturally competent practice?​   a. ​Inductive Learning   b. Intercultural Bias​   c. Knowledge Acquisition​   d. ​Skill Development   ANSWER:   b REFERENCES:   79 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

3. Single communication involves all of the following except:​   a. ​Inductive Learning   b. ​Intercultural Bias   c. ​Knowledge Acquisition   d. ​Skill Development   ANSWER:   d REFERENCES:   72 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.3c

 

4. The skill of articulating the client’s feelings, in response to tuning in or perceiving the client’s indirect communications, prior to the client’s direct expression of affect is:​   a. ​Containment   b. ​Putting the client’s feelings into words   c. ​Process-content connection   d. ​Sharing worker’s feelings   ANSWER:   b REFERENCES:   94 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

5. Tuning in to ambivalence helps to:​   a. ​produce new stereotypes.   b. ​define client resistance.   c. ​Answers “produce new stereotypes.” and “define client resistance.”   d. ​put unhelpful hunches aside.   ANSWER:   d REFERENCES:   91 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10f

 

6. Which of the following is NOT an obstacle to direct communication?​   a. ​Client motivation to change   b. ​Societal taboos   c. ​Client ambivalence   d. ​Context of the engagement   ANSWER:   a REFERENCES:   72 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

7. A supervisor modeling the empathic skill by reaching for what a worker might be feeling is an example of?​   a. ​partialization.   b. ​countertransference.   c. ​parallel process.   d. ​intellectual tuning in.   ANSWER:   c REFERENCES:   86 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.1f

 

8. A client states to her worker during their first meeting “My last worker was wonderful, I really liked it when he came by”.  What would be the best response for the worker?​   a. ​“It sounds like you might miss him.  What did you like about him?”   b. ​“It sounds like he let you get too close to him”.   c. ​“It sounds like you really liked him, I wonder if he really helped you?”   d. ​“It is not appropriate for me to discuss previous workers with you”.   ANSWER:   a REFERENCES:   93 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10l

 

9. Hinting is an example of?​   a. ​Nonverbal communication   b. ​A decoding error   c. ​Indirect communication   d. ​Direct communication   ANSWER:   c REFERENCES:   73 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

10. Shulman uses the term “the agency client” to describe:​   a. ​macro social work practice.   b. ​clients who have been connected with an agency for a long time and have developed reputations for being “unworkable”.   c. ​clients who have been connected with an agency for a long time and have referred other clients for service.   d. ​workers who seek serve from the agency that employs them.   ANSWER:   b REFERENCES:   96 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.4a

 

11. ​Which of the following statement best depicts the working relationship between worker and client?   a. ​The relationship is separate from the work   b. ​The relationship is not separate from the work; rather, it is part of the work.   c. ​The relationship is not separate from the work at the beginning, but becomes separate as the work moves along.   d. ​The relationship is separate from the work until the worker discusses it with the client.   ANSWER:   b REFERENCES:   78 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

12. Sex, money, substance abuse are all examples of:   a. sins   b. societal ambivalence   c. authority themes   d. societal taboos   ANSWER:   d REFERENCES:   72 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.3a

 

13. Which of the following is not a level of tuning in?​   a. ​The specific client   b. ​The phase of work   c. ​The general category of the client   d. ​Professional ethics   ANSWER:   d REFERENCES:   87 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

14. ​_______ refers to the client’s general sense of getting along well with the worker.   a. ​Rapport   b. ​Trust   c. ​Caring   d. ​Tuning in   ANSWER:   a REFERENCES:   81 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

15. The skill that explores the meaning of a silence by putting the client’s possible feelings into words is:​   a. ​Reaching for silences   b. ​Reaching inside of silences   c. ​Reaching to the silence   d. ​Exploring the silences   ANSWER:   b REFERENCES:   94 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

16. Nonverbal forms of communication can send direct and indirect messages.​   a. True   b. False   ANSWER:   True REFERENCES:   74 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

17. Therapeutic alliance may be one of the least important factors for increasing the total effectiveness of treatment.​   a. True   b. False   ANSWER:   False REFERENCES:   82 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10j

 

18. For tuning in to be done effectively, the worker has to actually block experiences and feelings they have had in their own life experiences.​   a. True   b. False   ANSWER:   False REFERENCES:   75 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

19. ​Casual path analysis allows a researcher to construct a model of a process under examination and to estimate the influence of variable along a defined casual path.   a. True   b. False   ANSWER:   True REFERENCES:   95 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.6b

 

20. Working with someone with whom the worker shares important cultural characteristics is termed intercultural practice.   a. True   b. False   ANSWER:   False REFERENCES:   81 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.4b

 

 

Chapter_05_Skills_in_the_Work_Phase     1. In the Work Phase, the central task of the Sessional Contracting Stage is:​   a. ​to explore client resistance.   b. ​to develop preliminary strategies for responding directly to indirect cues.   c. ​to determine the concerns of the client and what the client is currently working on.   d. ​to make connections between a single session and future work or issues in the life of the client.   ANSWER:   c REFERENCES:   153 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10c

 

2. All of the following are specific skills associated with Sessional Ending and Transition Phase except:​   a. ​summarizing   b. ​generalizing   c. ​rehearsing   d. ​finding areas of common ground.   ANSWER:   d REFERENCES:   215 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10l

 

3. ​The skill of ________ is the direct sharing of the worker’s facts, ideas, values, and beliefs that relate to the client’s immediate task at hand.   a. ​providing relevant data   b. ​pointing out obstacles   c. ​reaching for feedback   d. ​identifying next steps   ANSWER:   a REFERENCES:   211 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10i

 

4. ​The two worker skills that are associated with identifying content and process connections are:   a. ​identifying these connections and recording them in the session notes   b. ​identifying these connections and pointing them out to the client   c. ​identifying these connections and developing themes around them   d. ​helping the client identify these connections and contracting around them   ANSWER:   b REFERENCES:   155 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10j

 

5. Which of the following statements is false about “The Agency Hyperactivity Syndrome”?​   a. ​The worker runs away from the pain of their job.   b. ​The worker is able to tune in whenever possible.   c. ​The worker is no longer able to connect with their clients.   d. ​Without support systems, agency hyperactivity can lead to ‘secondary trauma’   ANSWER:   b REFERENCES:   162 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.1b

 

6. “Doorknob Communication”:​   a. ​occurs at the start of a session.   b. ​defines the first topic a client wishes to discuss   c. ​signals to the worker that the client is ambivalent about discussing the topic.   d. ​All of these answers.   ANSWER:   c REFERENCES:   219 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10l

 

7. Which of the following statements is correct?​   a. ​Client resistance must be explored during the middle phase of work.   b. ​Process and content are distinct and cannot be integrated.   c. ​Obstacles in the worker-client relationship do not reflect the larger concerns of the client.   d. ​All of these answers.   ANSWER:   a REFERENCES:   154 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.7b

 

8. The case of The Female Worker with an Imprisoned Rapist is an example of:​   a. ​Impact of the worker’s emotions   b. ​Helping the client see life in new ways   c. ​Dealing with the Authority Theme   d. ​Supporting clients in taboo areas   ANSWER:   a REFERENCES:   208 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

9. Which of the following is true about the importance of silence?​   a. ​Silence can represent the emergence of difficult feelings.   b. ​Silence allows the client the client to reflect on the issues discussed.   c. ​Silence is most useful when it is planned.   d. ​Answers ‘Silence can represent the emergence of difficult feelings. ” and “Silence allows the client the client to reflect on the issues discussed.”   ANSWER:   d REFERENCES:   171 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

10. ​Which of the following is NOT true about taboo areas?   a. ​Money is considered a taboo subject.   b. ​Taboos concerning dependency are defined by the norms of our society.   c. ​Discussing taboos during an interview is meant to change the client’s attitudes forever.   d. ​Taboos involving the feelings toward authority are the most powerful. taboos.   ANSWER:   c REFERENCES:   200 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10k

 

11. ______ is exemplified when a worker attempts to alert themselves to the subtle connections between a teenager’s need for independence and the parents’ desire to see their youngster grow and become independent:​   a. ​The first offer.   b. ​Indirect communication.   c. ​Working through an obstacle   d. ​Search for common ground   ANSWER:   d REFERENCES:   199 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.7b

 

12. Which of the following is NOT a demand-for-work skill?​   a. ​Hold to focus   b. ​Checking for underlying ambivalence   c. ​Pointing out obstacles   d. ​Process-content connection   ANSWER:   d REFERENCES:   193 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.3a

 

13. Which court decision defined the obligation of a social worker to warn a third party if information shared by a client indicates that third party may be in danger?   a. ​Monell v. City of New York Department of Social Services   b. ​Jaffee v. Redmond   c. ​Patrick Kennedy v. State of Louisiana   d. ​Tarasoff v. Regents of the University of California   ANSWER:   d REFERENCES:   223 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.2b

 

14. According to Shulman’s research, the highest correlation between the use of supporting clients in taboo areas and trust of the client occurs when used in which phase?   a. ​Preliminary Phase   b. ​Beginning Phase   c. ​Middle Phase   d. ​End or Transition Phase   ANSWER:   c REFERENCES:   203 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.6b

 

15. _____ can be defined as the substantive issues or themes that that have been identified as part of the working contract.​   a. ​Process and content   b. ​Indirect cues   c. ​Process   d. ​Content   ANSWER:   d REFERENCES:   206 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10j

 

16. Sessional tuning in involves efforts by workers to sensitize themselves to potential concerns and feelings that may emerge during a session.​   a. True   b. False   ANSWER:   True REFERENCES:   157 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

17. Worker data should not be shared with the client because this information is not useful to the client.​   a. True   b. False   ANSWER:   False REFERENCES:   210 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

18. The worker’s feelings can either facilitate or block the work t be done.​   a. True   b. False   ANSWER:   True REFERENCES:   158 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.1b

 

19. Sessional contracting skills allow the worker to direct the client on what is important to work on.   a. True   b. False   ANSWER:   False REFERENCES:   163 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10c

 

20. Rogers stresses an evaluative approach as the effective component of communication.​   a. True   b. False   ANSWER:   False REFERENCES:   175 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10b