Ethics in the Workplace 3rd Edition Dean Bredeson – Test Bank

 

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Sample Test

Chapter 3 Personal Ethical Development

Ethics in the Workplace 3e

 

TRUE/FALSE

 

1.   Kohlberg’s model is based on studies and interviews with thousands of children.

 

ANS:  T                    PTS:   1

 

2.   At the law and order stage, people are quick to challenge abuses of authority and to protest unfair laws.

 

ANS:  F                    PTS:   1

 

3.   The social contract represents the deepest values and beliefs of a society.

 

ANS:  T                    PTS:   1

 

4.   Moral sensitivity is something that not everyone has.

 

ANS:  T                    PTS:   1

 

5.   During difficult times in their lives, people are less likely to experience ethical growth.

 

ANS:  F                    PTS:   1

 

MULTIPLE CHOICE

 

1.   At the punishment and obedience stage, morality is based on

a.	consequences.	c.	rights.
b.	duties.	d.	virtues.

 

 

ANS:  A                    PTS:   1

 

2.   Peer pressure is a powerful force at the _____ stage.

a.	law and order	c.	interpersonal concordance
b.	social contract	d.	instrument and relativity

 

 

ANS:  C                    PTS:   1

 

MATCHING

 

Match each key term or concept with the correct definition.

a.	ethical character	e.	inner conflict
b.	ethical judgment	f.	justice
c.	ethical motivation	g.	moral development
d.	fear of change	h.	moral sensitivity

 

 

1.   The internal force that motivates people to move up toward higher levels of ethical thinking

 

2.   The ability to decide on the best or right course of action—to be able to make a responsible ethical assessment

 

3.   A group of qualities such as courage and self-discipline belonging to a person

 

4.   The process by which people grow more ethically mature

 

5.   Impartial fairness, or equity

 

6.   The internal force that holds people back from ethical growth

 

7.   The ability to recognize the presence of ethical issues, questions, and temptations and how your actions could affect the people involved

 

8.   The personal disposition to do the right thing

 

1.   ANS:  E                    PTS:   1

 

2.   ANS:  B                    PTS:   1

 

3.   ANS:  A                    PTS:   1

 

4.   ANS:  G                    PTS:   1

 

5.   ANS:  F                    PTS:   1

 

6.   ANS:  D                    PTS:   1

 

7.   ANS:  H                    PTS:   1

 

8.   ANS:  C                    PTS:   1

 

Put the six stages of Kohlberg’s justice model in the correct order from lowest to highest.

a.	___	d.	___
b.	___	e.	___
c.	___	f.	___

 

 

9.   universal ethical principles

 

10.                law and order

 

11.                instrument and relativity

 

12.                punishment and obedience

 

13.                the social contract

 

14.                interpersonal concordance

 

9.   ANS:  F                    PTS:   1

 

10.                ANS:  D                    PTS:   1

 

11.                ANS:  B                    PTS:   1

 

12.                ANS:  A                    PTS:   1

 

13.                ANS:  E                    PTS:   1

 

14.                ANS:  C                    PTS:   1

 

Put Rest’s four components of moral behavior in the correct order.

a.	___	c.	___
b.	___	d.	___

 

 

15.                ethical motivation

 

16.                moral sensitivity

 

17.                ethical character

 

18.                ethical judgment

 

15.                ANS:  C                    PTS:   1

 

16.                ANS:  A                    PTS:   1

 

17.                ANS:  D                    PTS:   1

 

18.                ANS:  B                    PTS:   1

 

Chapter 5 Ethical Selling, Marketing, and Advertising

Ethics in the Workplace 3e

 

TRUE/FALSE

 

1.   Advertising is considered a form of free speech.

 

ANS:  T                    PTS:   1

 

2.   Advertisers are free to run many kinds of deceptive ads.

 

ANS:  T                    PTS:   1

 

3.   The foundation of ethical advertising is that ads should tell the truth.

 

ANS:  T                    PTS:   1

 

4.   Advertisers must be licensed and are required to follow the AAF Code of Ethics.

 

ANS:  F                    PTS:   1

 

5.   Most unethical business actions are based on long-term thinking.

 

ANS:  F                    PTS:   1

 

6.   Part of ethical selling is learning to listen.

 

ANS:  T                    PTS:   1

 

MULTIPLE CHOICE

 

1.   An ad is illegal if it contains or omits information that

a.	is likely to mislead a reasonable consumer.
b.	is key to the consumer’s decision to buy.
c.	both a and b
d.	neither a nor b

 

 

ANS:  C                    PTS:   1

 

2.   Which advertising practice is illegal?

a.	making false claims about competitors
b.	advertising character action figures during a children’s cartoon
c.	including clearly exaggerated statements in an ad
d.	both a and b

 

 

ANS:  D                    PTS:   1

 

3.   Which is a provision of the AAF Advertising Ethics and Principles?

a.	truth
b.	price claims
c.	taste and decency
d.	all of the above

 

 

ANS:  D                    PTS:   1

 

4.   In sales, elevating the goal means

a.	trying to make a bigger sale.
b.	striving to get a promotion.
c.	developing customer relationships.
d.	none of the above

 

 

ANS:  C                    PTS:   1

 

5.   A famous athlete endorses a new running shoe. This is an example of

a.	substantiation.	c.	a guarantee.
b.	a testimonial.	d.	bait advertising.

 

 

ANS:  B                    PTS:   1

 

6.   A soft drink manufacturer claims its new soda has half the caffeine of leading brands. An independent scientific study supports this statement. This is an example of

a.	substantiation.	c.	a warranty.
b.	comparisons.	d.	a testimonial.

 

 

ANS:  A                    PTS:   1

 

7.   The _____ regulates advertising in the United States.

a.	American Advertising Federation
b.	Federal Communications Commission
c.	Federal Trade Commission
d.	Consumer Financial Protection Bureau

 

 

ANS:  C                    PTS:   1

 

MATCHING

 

Match each key term or concept with a definition.

a.	code of ethics	e.	telemarketing
b.	commission	f.	testimonial
c.	straight commission	g.	warranty
d.	substantiation

 

 

1.   A written set of principles and rules intended to serve as a guideline for ethical behavior for individuals under an organization’s authority

 

2.   A method of compensation in which salespeople are rewarded with a percentage of the money from the sales they make, in addition to a salary or hourly wage

 

3.   An endorsement of a product by someone claiming to have benefited from its use

 

4.   A written promise to repair or replace a product if it breaks or becomes defective within a specified period of time

 

5.   The validation of advertising claims with objective data from independent research

 

6.   A method of compensation in which income is based entirely on what a person sells

 

7.   The practice of selling directly to individuals through unsolicited phone calls, e-mails, or faxes

 

1.   ANS:  A                    PTS:   1

 

2.   ANS:  B                    PTS:   1

 

3.   ANS:  F                    PTS:   1

 

4.   ANS:  G                    PTS:   1

 

5.   ANS:  D                    PTS:   1

 

6.   ANS:  C                    PTS:   1

 

7.   ANS:  E                    PTS:   1

 

Match each unethical advertising or sales practice with the correct example.

a.	bait and switch	d.	price gouging
b.	false advertising	e.	puffery
c.	false prizes

 

 

8.   Before a blizzard, a hardware store offers snow shovels at three times what they usually cost.

 

9.   A pizzeria advertises that it has “the tastiest pizza on the planet!”

 

10.                A popular music player is advertised at 60 percent below the usual price. When shoppers get to the store, only a few of these players are available. Salesclerks try to convince them to purchase a more expensive music player.

 

11.                Kendra is told she’ll win a valuable reward if she listens to a sales talk. The reward turns out to be a cheap digital camera that breaks the first time she uses it.

 

12.                A fast-food chain claims it uses 100 percent grain-fed beef in its burgers, but it does not.

 

8.   ANS:  D                    PTS:   1

 

9.   ANS:  E                    PTS:   1

 

10.                ANS:  A                    PTS:   1

 

11.                ANS:  C                    PTS:   1

 

12.                ANS:  B                    PTS:   1